Terrible connection, hardly ever works. DO NOT USE auto-pay. They will intentionally turn it off…read moreright before payments and charge you late fees. This is a common issue. Mediacom will try to scam you.

We had a faulty cable box that had given us problems with on demand and our wifi always popped in…read moreand out. I planned on cancelling service because we'd dealt with the faulty box and wifi issue for about 5 months. Mediacom replaced the faulty box, same type but used previously. Mediacom also replaced wifi receptors at the poles. To keep my business, they credited and took off 2 months of service on my bill because it was an issue, my paying for services not available before the replacements. Now we are enjoying our EXTREME subscription. Thank you Mediacom for going out of your way to keep our business. We will always subscribe to Mediacom!! They are the best!!

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

TERRIBLE. Do not let them deceive you. They (and their third party reps) will promise low prices…read moreand then charge you outrageously high monthly rates. They also promised faster upload and download speed and neither were true - coming from my husband who does some gaming and uses internet for school. THESE PEOPLE ARE A SCAM AND ARE THE WORST!!!!!!!

Service goes on for a while then off then on. It's been off for at least 2 hours this time and…read moreseveral other times this morning. They don't answer the phone. You are lucky IF you even get it to ring. More often than not it times out and hangs up before the first ring. They suck! And they are expensive too!!!

Nov 2025 Update:…read more After my Internet only bill hit $100.00/mo :-( , I've been looking for an alternate provider. And, because I only have Internet for my place, it took a bit of research to find another provider. But, once I did, canceling Spectrum service was not easy! I know the CSR has a speil that he has to go through, to try and keep you as a customer (going so far as to offer, 1Gb service for$40.00/mo.; Why couldn't they have offered a discount when I called a few weeks previously asking about it?). But, between that, and asking irrelevant (and, irritating) questions, such as who's my Cellphone provider and, how much I pay, it's ridiculous that it took over 14 minutes to cancel the service. And, on top of that, I have to return the modem and router to either, a Spectrum Store. Or, send the stuff back via, The UPS Store. :-( Though, I did like them, their price increases have gotten out of hand.

I have two reviews at once. First review is for the Milledgeville Ga store employees. I…read moredisconnected service and was told on three separate phone calls to Spectrum to simply return the equipment "to any Spectrum store or UPS store". So I drove to M'ville today to return the equipment. The person behind the counter informed me they don't take back equipment because they are too small of a store And I have to take it myself to a UPS store. I said I was told on three separate callast to return to ANY spectrum store or UPS store. She refused. Another guy came from the back and was listening and didn't say a word, so he didn't care either. I guess they can't keep the equipment and make a UPS run once a month. So I called Spectrum customer support to tell them what the Milledgeville store is like. He was very polite and said he would file a report but can't make them take the equipment back. He said that several times. I informed him this is a Spectrum problem, not a ME problem. I'm not driving to an ups store just because they are too LAZY to schedule an ups pickup. I then spoke to his supervisor and repeated the story. I said I was about to film myself walking the equipment into the store and leaving it on the counter. My job and responsibility was done at this point. The supervisor said he would schedule a pickup from my house today. I said that's fine. But now I wished I had said to have them pick up the equipment from the Spectrum Store in Milledgeville ga. There is a reason the Milledgeville store is "small". It's because they treat people like this. They don't contact us to give updates lower prices. They don't stay competitive. They could keep customers before they ever leave, but if they leave treat them with respect. Try that. So the people on the phone with Spectrum corporation were very professional and did what they could. But letting the Milledgeville store dictate if they decide to follow Spectrums rules is ridiculous. Give them what they want. They don't want to work. Just shut them down.

Hargray is Awful and worst than Mediacom. Internet out daily, technician comes weekly, no…read moreresolve.Don't do it !!!!!!! Do not Do not Do not

Connecting my internet would be a great help. Never experienced this before. I called several times…read morestill no Internet. It's gonna take a week for them to come out to reconnect my Internet. I'm out of work for a week.

Extremely dissatisfied with this company at the moment. I have called on multiple occasions trying…read moreto get internet service reconnected at the house I rent. First time they tell me there will be some outrageous start up charges and fees. I rent cable for a living and I know it doesn't take anything but screwing the connector back on at the ped or the connector at the pole and hooking up a router, next time I call they say I would have horrible connection which is incorrect my family members previously rented this home and had this service. The said it was the quickest connection they've had. The next time I call they say they will have to send a tech out to see what type of connection I can get and to leave my phone number. Do they ever call back no send a tech out no. Only internet service where I live that's reliable. Very disappointed.

Having worked in many, many countries overseas I've experienced many poor telephone lines…read moreespecially in parts of the Middle East and in the former Soviet Union. PSTel's phone service tends to be just as bad given my experience with it in a rural area (Macon county). Lots of static and hum over the phone. As for internet service PSTel only provides its rural customers with ADSL over the same poor quality telephone lines. It's advertised as 128 kilobit service but speed tests reveal it to be at best in the 80 kilobit range. Basically it's comparable to internet service back in the mid to late 1990s. Very slow. Supposedly the company could lay fiber optic cable to its rural customers but I seriously doubt that will happen (it's a money thing). If you want quick internet performance you'll have to use a satellite setup from HughesNet or Viasat. Basically I think PSTel should adopt retro ad futurum as their motto (that means backwards into the future).

They were the first to respond to my request. They were very nice, didn't have the battery in…read morestock, but they called me when it arrived. They installed it for me in about 5 minutes and I was on my way.

A plus service in EVERY way. I called asking about fixing my daughters phone, and the guy was…read moreprofessional and polite as well as informative. He gave me an estimate and suggested I come in so they could see exactly what was wrong. It took 20min to fix the phone which is awesome, and there was water damage which he also dried out for us before fixing the screen. I will definitely use them again and I highly recommend them for any and all tech issues. Thank you