Well, this review pertains to the management, rather than the Spa itself. Since I didn't get the chance to experience it. Back in late August I won a certificate via a radio station that provided one free IPL treatment. At the same time, I had been going through some personal health problems, along with taking care of my sick mother. Because I had so much going on, I put the certificate in the back of my nightstand; It had an expiration date of Dec 31. Things finally settled down, health wise, for me and as a nice gesture, my husband booked an end of year cruise. With caring for my mom , my own health, the holidays, and packing, I forgot about the certificate. While cleaning out a drawer, I found it and called Veritas and tried to get an appointment before we left for our cruise. The person I spoke with, presumably the owner, said she didn't have any openings before we left. When I explained the situation with all I've been through and was leaving for two weeks, I asked if the offer could be extended until I got back. She coldly told me a flat out "no." WTH? I also own a small business and wouldn't be in business if I treated my customers the way this rude person did with me. IShe not only lost a potential customer, but also referrals from my customers. read more