Hi Mr. Ulrich…read more First let me say thank you for your time. I called a purchase tickets on April 7th I belive. I looked up the event and tried to purchase disability tickets and there was no option so I called the number on the website. I spoke with a very nice representative I belive the first guy was John. The first thing I asked and addressed was that I have kidney failure and needed disability seats. I remember him offering what he showed was left and offered to even waive a couple of fees if I booked now. I accepted because there was no option on the site for disability seating. Never once did he inform me that I could call another box office. I bought the tickets as a graduation gift for my son I have never personally bought tickets and did not know there was the option to check availability with another box office. Since the event is so near I decided to review my recipe and noticed nothing mentioned disability so I decided to call. I first spoke with jade and then request to speak with a supervisor I got Jessica.  I explained my situation she was not very receptive and started to be very rude I asked to escalate my complaint and was denied I never once asked for a refund I asked could I listen to the original recording was denied. I called back and spoke to Josh was even more rude and offered no resolution to the fact that I was misinformed. He never even addressed my complaint with a clear mind. Only backed up Jessica and never even listened to the call. All he repeatedly said was sale my tickets and buy from another box office which I did not know was a option. I work for Wells Fargo in the escalation department for over 11 years and our goal is to de escalate any situation and not be rude to customers and hang up on customers repeatedly..  never once did I ask for a refund. I was trying to get help on if I asked for disability seating why that not what I received.  If you can please go and listen to the first call and the fallow up calls. I find it hard to believe that and company would allow there employees to speak to customers in this way when they have been misinformed. I would have called around for disability because that's what I needed. Why treat people who are disabilities so poorly.

This place is a total scam! They resell tickets wayyyy over face value (in my case, by almost 10x)…read more They add a bunch of charges to the tickets you purchase as well. Customer service is a nightmare. STAY AWAY!!! You're much better off buying the tickets from the source or even another resale site that is more reasonable.

Absolutely amazing. I've been using Red Zone for years whenever I attend a sporting event in…read moreNebraska. This weekend we flew in from Texas to Lincoln, and I forgot hard tickets I had purchased. I notified them and they were able to provide digital tickets since I had a photo of the originals. They even gave us a gift along w the tickets we purchased. They are the best ticket broker I've ever worked with!​

Thank you red zone tickets another easy transaction and super amazing show! Great night in Denver…read moresurrounded by the best punk rockers!

Horrible experience tickets were no honored at the event. Weeks before the event I sent an email to…read morethem regarding my tickets and they explained that someone should meet me near the box office prior to the event. I spoke the the event organizer and provided the number Box Office ticket gave me and they told me that they were invalid tickets and to request my money back. Box Office TS told me I would not have an issue the night of the concert (valentines day btw). First thing i was asked at the venue was what were the last 4 digit of the card that was used to purchase the original tickets (4 of them). When I tried to reach Box Office TS they were closed, but they were kind enought to respond to my request the follow morning (day after) and they gave me my credit card no. I WAS NOT THE ORIGINAL PURCHASER. STAY AWAY FROM THIS PLACE this cost me $850.00

This is a lousy ticket reseller who may be working in collusion with major league baseball to…read moredefraud customers. I bought 2 tickets to a spring training game, paid for them then was directed to major league baseball.com to download their app to get my tickets. Well it was impossible to log into this app. Customer service at both companies blame each other and resolved nothing. I ended up filing complaints with the FTC, my states attorney general, the BBB and now await my bank to fight fraud and dispute charges. Never go thru this website.