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Veranda

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

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The Waterford at Carpenter's Creek - Dining

The Waterford at Carpenter's Creek

2.0(5 reviews)
4.9 mi

If I could give this place negative stars, I would…read more This facility is an absolute disgrace. They are charging my grandmother four times what I pay for a two-bedroom apartment, yet the quality of care she receives is appalling. Recently, my grandmother fell. The staff called the fire department for assistance -- which is fine -- but never once called our family to inform us that she had fallen. That's completely unacceptable. The firefighters, who were wonderful and professional, had to dismantle parts of her room to help her. But my grandmother, who has dementia and is wheelchair-bound, was left in that disarray -- not a single staff member helped put her room back together afterward. The level of neglect and lack of compassion here is heartbreaking. The management should be ashamed. If you want your loved one to receive even the most basic care -- like assistance with a shower once a week or a decent meal -- Carpenter's Creek is absolutely not the place. #LowQuality #PoorService #ElderNeglect

I had my sweet Aunt in this facility for 3 1/2 years. When we first moved her there the director…read morewas Cory P. and the place was amazing. A new director is there now her name is Andrea Myers, she does not know her clients well at all. She is not responsive to emails or concerns. There is a lot of turn over in staff which comes from the top down. There have been times a cook did not show up and do you think the director was in the kitchen helping the staff get breakfast done, no. Breakfast would come at 9:30, 9:45 not right for older folks that wake up at 7:00. The elevator is supposed to be checked and inspected yearly, check the certificate it was from 2022, when the last director was there. If the small items are not being taken care of then the bigger stuff for sure would not be taken care of. They advertise this place as come in and age in place, that is a lie. They do not have or keep enough staff for clients to age in place, you will end up hiring a sitter if your loved one gets down. I finally got the state ombudsman to come in when a staff member got in my aunts face and made her cry. The owner is out of South Florida and you get no response from their office either. This place is very bad. If you would like more information please reach out at (850)293-4922-Pam Russell. Blessings!!

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The Waterford at Carpenter's Creek
The Waterford at Carpenter's Creek
The Waterford at Carpenter's Creek

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Veranda - retirement_homes - Updated May 2026

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