I'm very disappointed in the quality of care my husband has received at this facility. He fell a…read moreweek ago and today he finally had a xray of his back !! The staff is horrible about not returning phone calls. I can't even talk to my husband at 4:30 in the afternoon. He is in cottage 4 and I'm told there is no way to get a call to him ora caregiver in that residence. He has had his personal clothing and bedding misplaced...never found He has clothes in his closet that don't belong to him. I've had to replace 3 laundry baskets. They just disappear. He was supposed to see a podiatrist 2 months ago, and it still hasn't happened. In conclusion, I would NOT recommend this facility for your loved one. One more thing. ..some of the young staff have talked down to and made fun of some of the residents.

My sister loves the people and says the food is really good she loves socializing the staff really…read morehas a sweet a

The Blake of Pensacola is an outstanding business.. wonderful care and excellent staff. I recommend…read moreit for Assisted living as well as memory care.

I love The Blake. It's such a nice place where the residents really seem to enjoy living. They…read moreeat whatever they want, have all kinds of activities, and live in a beautiful clean facility.

Never send a loved one to the Havens...unfriendly nurses, dreadful food , phone calls not returned…read more I actually was filling out admission paperwor husband after he had been there 5 weeks! Social services is poorly run. My husband couldn't be Moved to a new facility when planned because the staff didn't get the paperwork done in time, even though I gave them a weeks notice . Beware of this place!

Just came from visiting a friend who is a resident there. The place was very clean, staff were…read morefriendly and helpful. My friend said the food was good much better than in the hospital. I would go there if I ever needed a place to stay.

Very happy with the level of attention, care, and concern shown to my mother at The Residence. The…read morestaff is warm, caring, and quick to let me know if there are any issues relative to her health - both declines and improvement. Very happy that they were able to take her on a fairly short notice and would highly recommend them for your loved ones needing the type of care they provide.

Sabal House is a caring loving environment. I am writing this review based on the care they…read moreprovided my wife. My wife had terminal Brain Cancer and her care was beyond what we could provide. Sabal House allowed her to live with dignity. The staff ensured a smooth transition and helped her find friends with similar interests. The hard work of the staff ensured her last days were enjoyable. When you visit you will want to take special note of their food service staff which is exceptional. I will be forever grateful to the men and women of Sabal House for how they treated our family. My preference is that you don't need the services of assisted living. However if you do, I recommend that you visit Sabal House so you can see first hand how they can improve the lifestyle of your loved ones.

This is definitely the best place for your love ones. Plenty of activities and other services for…read morethe residents and very clean and comfortable. The team there is definitely top notch! They have gone above and beyond to help in a quick and timly fashion. You will not be disappointed in this choice for your loved ones!

If I could give this place negative stars, I would…read more This facility is an absolute disgrace. They are charging my grandmother four times what I pay for a two-bedroom apartment, yet the quality of care she receives is appalling. Recently, my grandmother fell. The staff called the fire department for assistance -- which is fine -- but never once called our family to inform us that she had fallen. That's completely unacceptable. The firefighters, who were wonderful and professional, had to dismantle parts of her room to help her. But my grandmother, who has dementia and is wheelchair-bound, was left in that disarray -- not a single staff member helped put her room back together afterward. The level of neglect and lack of compassion here is heartbreaking. The management should be ashamed. If you want your loved one to receive even the most basic care -- like assistance with a shower once a week or a decent meal -- Carpenter's Creek is absolutely not the place. #LowQuality #PoorService #ElderNeglect

I've just completed my one year anniversary and I couldn't be happier. I enjoy helping people just…read morelike me find the right place for their loved ones. I was impressed the first time I walked through the doors by the beautiful courtyard and the community. I stayed because I felt welcomed and knew the team would do great things. I am truly blessed to be a part of the growth as we move forward with RUI.

The type of care Inspiritas of Pensacola provides for loved ones in top-tier. Adam made the…read moreexperience a smooth transition and helped with any and all questions I had. Thank you inspiritas!

If your loved one is in need of assistance, do yourself and your family a favor and avoid this…read moreplace at all costs! Our 80 year old mother has dementia that is progressing and the sales job that we got during our site visit turned out the be the exact opposite in every imaginable scenario less than 6 months after we moved her in. The interaction, programs, personal care services, food services and day to day operations gradually declined and ultimately vanished when Eclipse (Elmcroft) took over. The Executive Director "Sheila Alliston" who goes by Shelia Kay on LinkedIn (https://www.linkedin.com/in/sheila-kay-267151b3/) with a profile that boasts the following: Customer Loyalty is not about the transaction, it is about getting to know your CUSTOMER and THEIR needs. My life is committed to serving the clients.....Expertise Senior Living (Assisted Living/Independent Living and Memory Care). Successful with increasing revenue by 45% in 10 months. Increased occupancy from 87% to 100 % in 45 days and maintaining through 2014. FL ALFA "nomination" award for Executive Director of the year. Moving challenged properties to the next level by Valuing, Trusting, Empowering, Appreciating and Respecting through INTEGRITY. So.....within a few days of her arrival we were told we were told they had done an assessment on our mother and we needed to move her up into a higher level of care or move her out. When we asked Shelia questions, we were threatened with immediate eviction. When we pushed back we were then told there was no room in the higher level of care and we needed to leave immediately. When we questioned that, we suddenly received a lease with a $1200/month increase and were told this was our only option - take it or leave it. Clearly there was space available and this was simply a tactic to increase revenue and also create an opening in an entry level studio. We still have not received any details on "the assessment" that was done. Meanwhile, staff turnover is high and the replacements are unqualified - most likely to cut costs. Programs are being shut down, meal plans have also changed. We walk in and nothing is happening - ever. TV's in the common areas aren't even on. Staff is just sitting around and it's clear that Shelia was on her mission to live up to what she boasts on LinkedIn and drive the numbers up immediately but contrary to her profile, it's not in the best interest of the residents or families ("her CUSTOMERS"). The really sad part is that the residents and families of the elderly that need care and proper attention have all suffered. This has been extremely disappointing and we are perusing all of our options at this point to exit this corporate nightmare that has very little expertise in proper care for the elderly that are in need. We are also looking into an "accident" that our mother had while we were being pushed (literally bullied) into a higher level of care that was not properly documented (no report) and seems very opportunistic and predatory. To be continued...

You need to contact me personally before you consider and/or…read morecommit to this location and company. Understand I am personally in business and know business. When this facility was locally owned by Broadview everything seamed good and straight forward. Soon after we moved our Mother in to Broadview, Eclipse DBA Elmcroft bought out Broadview and this has been nothing more than a corporate take over looking for one thing and one thing only---INCREASE THE PROFITS and bottom line and do not care about your family number. Your family member becomes a number. Broadview originally assessed our Mother at their lowest level of care. Soon after Elmcroft/Eclipse bought the company the level of care assessment suddenly demanded an increase of care, our expenses rapidly increased but yet the level of care has not changed and has actually decreased. In December 2019, We (our family) were given an ultimatum by the Director of the facility, her name is Sheila, that we sign a new contract immediately to upgrade our Mother to the maximum level of care or Sheila, Elmcroft and their legal team were already working on a notice to move our Mother out of Elmcroft of Pensacola, had already contacted the State of Florida to force the move UNLESS we signed the new agreement. We have been bullied. Our family is furious. I (as POA) just signed a new agreement (contract) in November 2019. Now, a month later, we have to move up to the highest level of care (and expense). I have asked for copies of all of the assessments, I have asked for a copy of an internal report after conflicting reports by staff that landed our Mother in the hospital, I have asked for corporate contacts and have received nothing more than a push back from the Director at Elmcroft and her staff. Now all of the sudden, a month later and here we are at Christmas and Elmcroft's position is for us sign another new agreement, raise the revenue or move, NOW...Sheila has since been fired, the staff is depleting as the staff themselves see what is happening and who knows what is yet to come other than us, as a family, standing up against this corporation and filing suit for breach of contract and fraud. Please contact me. I don't mind sharing our experiences.