Wow! Can every employee be this amazing? Great service every time I walk in the door. Each person…read moregreets you with a smile and extremely helpful. We got a home loan through here and the process was superb. It took us 3 weeks to close our loan.

What a bad experience. I called ahead to see if I could set up an account for my father and I so I…read morecould easily transfer him $. I live in CA, my father lives in Arkansas. This chase is the closest. I was told yes, bring him into a branch. I flew out, drove him over two hours. I open an acct. with my father on it. Before leaving I asked the banker. Will each of us receive our respective cards where we live, she says yes. I stop and clarify, my dad's will go to Arkansas? She says yes. He was there when I asked. 3 weeks later he does not receive his card. I go into my local chase branch.. as the main account holder I cannot order him a card. He calls the branch he went to, they will not issue him a card, because he is not the main account holder. They are now saying he has to make the trek back and request one in person. Mind you he has health issues and I had to fly to Texas, drive to Arkansas, pick him up, drive him to Texas, then back to Arkansas 2.5 hours each direction after picking him up. This is a terrible experience. They assured me so many times he would receive his card. I've been with this bank for so long and I am so very disappointed in how we have been mistreated and misled. I never would have made the trip if we knew they were going to do this. I am looking into cancelling all accounts at this point.

I brought my dad in to help him get some bank statements and debit card. The teller informed us we…read moreneeded to see a personal banker to get that done, so we sat down in the waiting area. A lady without any name tag approached us and told us to follow her. We told her what we needed and then she asked for an ID and debit card. (He doesn't have a debit card, that's what we came in for...) she then told us there was no account. "He doesn't have a checking account with us." I laughed and asked Dad where his money is if he doesn't have an account. I stepped outside to call my mom for the account number, and a couple minutes later, Dad walks out and said she found the account. Turns out, the account had Tony instead of Antonio and that did make all the difference. She continued to be condescending towards Dad and I. She was snarky and overall probably shouldn't be working customer service if she is that way with everyone. Do better, Michelle... and start wearing your name tag.

this bank is a joke people within the bank will use their power to get people out of bank system…read morebecause they are not local people and they will make stuff up and trick you into a loan to cause you thousands of dollars and use their power to get your account closed, I had heard not to use this bank and i did so my fault and hard lesson learned they are a total joke and will miss guide you and your money.

Chase banks have sheets been on there game and this one is no exception. The customer service here…read moreis phenomenal and the banking is always personal and professional.

Top notch bank! We are very happy with all aspects of this bank. Their staff are very nice and…read moreprofessional too.

Went to counter to get change for a $20.00 from my account. One person helping a customer the other…read moreone said she would help me. l stated l need change for $20.00. l owe someone $12.50. She was talking on the phone. She asked me to repeat myself. l did. She still on the phone. Then she gave me a withdrawal slip of 12.00. the cent part was scratched out. l said l owe someone $12.50. Still on the phone. Gave me a withdrawal slip of $12.50 and the money, still on the phone. l guess she was a trainer because the other girl had a question she asked once l walked away. l needed exact change or l would have gone to the ATM. When at work, work.

Very Professional Staff - Staff is Friendly with Great Customer Service - Convenient Hours for…read moreCustomers - Easy to Access Location for Customers - Customers' Financial inquiries answered quickly & completely -