These are just more pics of this Seniors community. They truly try to make sure people with all…read morelevels of health and aging are integrated together. Hence the word "community".

From the owner: Making certain our residents feel secure, valued and at home at The Waterford - that's the only way…read morewe can truly measure our success. Residents will find caring, affectionate staff to accommodate virtually every request. This is retirement living at its best.

I was blown away by the customer service provided when I walked in to the sales centre. Jennifer &…read moreJuanita answered all my questions and really gave me a good idea of what it would be like for my parents to live here. I brought them back and they loved all the luxurious amenities they don't get at home. Pretty easy for us to make the deposit.

From the owner: At Greystone Village Retirement Residence, there are unlimited possibilities. There is always…read moresomething to do - planned activities, common spaces to relax in, fresh homemade meals and an amazing community nestled between the Rideau River and the Rideau Canal for you to discover.

Very friendly and helpful staff. A bit hard to talk to the manager unless you are there. Our second…read moresibling to move there recently. Not a fun experience but very caring staff makes it easier.

This former Embassy West Hotel has turned into Embassy West Senior Living. It's at the same…read morelocation - right off of the 417 so it's really convenient and easy to find. My friend and I stayed at the Embassy West during Canada Day, which happened to be nearing its last days as a hotel. They were doing hardcore renovations and we were lucky enough to be given one of the newly renovated rooms. We were definitely impressed! The rooms had dark hardwood floors and cabinetry, a kitchenette with a fridge, microwave, and sink, a walk-in closet, accessible bathroom, couch, TV with basic cable, visually-appealing art on the walls, and one of the comfiest beds I've ever slept in. To be honest, it's much nicer than many apartments in the city, and even though its updated and more contemporary, it's still cozy. I believe some of the staff is still there, and, of course, there is new medical staff to assist in senior care. They have always been very kind and accommodating, and the management is still the same, so I trust that the quality of service meets or exceeds individual, long-term care needs, just the way it met hotel standards.

This residence gets 5 stars for: excellent medical and nursing care, nicely designed and well…read moremaintained rooms and grounds and a wide range of activities for residents. Also the staff are very kind and caring and look out for the residents' needs (e.g. special diets that require pre-ordering a special meal). However, it barely gets one star for the quality of the food. Just prior to the start of the Covid pandemic, I would have rated the food at 5 stars but now it barely rates one star. Even during the pandemic the kitchen did an outstanding job while residents were confined to their rooms. However, since 2021 things have gone downhill. The food is not well cooked - usually overdone, hard to chew, burnt. Tasteless frozen vegetables, even when these vegetables are available fresh in season. There is too much fast food with too much batter. The food often looks unappetizing. I think part of the problem is a shortage of experienced cooks and servers. The servers often cannot even identify the dishes they are serving to the residents - this is both because the food looks unappetizing and unidenfiable and also because not enough training has been given to the servers. The residents have brought these issues up to management at the monthly meetings but nothing seems to change, hence this post. If you cannot find the kitchen staff, pehaps it is time to bring in caterers on a weekly or twice weekly basis.

A new chef started working there a few weeks ago and I have heard that the food is much better than…read moreit used to be. The chef is also very pro-active in seeking feedback from the residents. I am therefore changing my rating from 3 to 5 stars.

This was our second experience with Tea & Toast, this time finding another residence for our Dad as…read morehis care needs had increased and the current home was unable to care for him. In spite of having very little time to find and move into a new place, Sherri took immediate control of the situation, reaching out to homes in the Ottawa area with my Dad's case file and looking for a good fit. She found us one in two days! Tea & Toast is like finding a guide to show you the way through a deep and dark forest of dozens of possible homes, multiple options, prices, and care needs. Honestly, I have no idea what we would have done without them. Full marks to the Tea & Toast team!

Amazing compassionate team, led by Sherri, who helped us "kids" with BOTH our parents needing a…read moreretirement home on short notice. They were super kind and efficient and got us into the perfect place. Can't thank them enough -- it's a huge boost knowing you're not alone when navigating the complicated retirement home landscape and Tea & Toast were in our corner all the way.

My father was a recent resident at Park Place. We had some issues with his care and when we tried…read moreto resolve it with staff they were quite cavalier and uninterested about finding a solution. We decided it was in his best interests to relocate him to another home. I wrote to the Manager to express our concerns but did not receive an acknowledgement or a reply. It seems to me that Park Place places more emphasis on their profits than the resident care and for this reason I could not recommend this retirement home.

From the owner: Quality and luxury senior & retirement livingread more

My mother is a resident at City View Retirement. The staff are friendly and professional. The…read moreparade they put on for our loved ones during the pandemic was so moving. It meant so much to us to have them do that for our mother. We are very pleased with the wonderful care that she receives. https://m.facebook.com/cityviewretirement/videos/2576718085766691/

I have been contacted again regarding problems that not been addressed. Be careful, ask questionsread more