Easily the worst experience with a salon I've ever had. For a company that says how important customer service is, I was treated awfully.
1. I asked for a balayage to cover my roots that had grown out from previous highlights and blend in, stylist said I should have highlights instead as it would 'look the same'. She proceeded, and the end result was poor to say the least. Pics for evidence. The lighting in the salon is bad, as a few staff mentioned prior. I had a blow dry which wasn't completed properly. I was only able to see the mess they made once I had stepped out into natural lighting.
2. Went into the salon to ask for them to fix my hair, and was introduced to Warren who agreed it was awful, and booked me in for a fix up. I went in and had the treatment done. I heard conversations where the manager/owner was telling Warren to charge me full if I didn't complain, but if i did complain I should just be charged £30. Red flag. Treatment finished and looked better. Was told I had to pay £30 for the blow dry, so I paid without argument. Stepped out into natural light, and instead of brown to match my natural hair colour the top of my hair was now auburn/ginger. Pic attached.
3. Emailed saying I wasn't happy as I now have ruined hair (my hair is long so it's not an easy fix as it needs to grow out), and that I wanted a refund. Michelle told me to speak to Jay, another stylist, so he could fix it. I said no as I've already had 2 treatments and I don't want another bad one, so I asked for a full refund again.
4. They ignored my emails and messages for a month. They previously responded nearly instantly. Found out they blocked my Facebook account, so messaged them on my partners account. Michelle replied saying she would email me her situation. A few days pass and we try to message them on my partners account. This account is now blocked.
5. I send an email (all emails and messages sent were polite and professional) saying how I know they've blocked us, and we'll have to take it further if we don't hear back. Funnily enough, they respond in 20 minutes, disputing my claims, saying it was MY fault, and that I was threatening and harassing them along with other lies.
Regardless of however many years of experience their team have they still cannot provide such good service so don't be fooled.
I have read many reviews from this hair salon, before they were called Vybe Hair Design, one main point being their unprofessional behaviour. I also felt this when having my hair done, the eye rolling and the little comments that were made around the team made me feel uncomfortable.
It's very clear they shouldn't be running a business if this is their attitude towards complaints and business in general. I've had opinions from other salons saying the result was awful. read more