The owner of Heartwood Fence, Fadi, called me the same afternoon and asked how they can make things…read moreright. Spencer did come out on Friday, Apri 24, and gave me an estimate. I admire a business that makes things right. I appreciate it and Spencer was great at pointing things out that I did not notice or even think to ask.

Heartwood Fence built me the best fence and exceeded my expectations. They're a young company…read morerelative to some of the big companies in my area, and I always like to support local businesses when I can. When I called for a quote, I talked to Spence who helped me throughout the process and was sure he answered my and my wife's questions. He presented different quotes as requested without any fuss. The crew that showed up at my property to do the work were diligent, hardworking, and performed their job to the max. They removed my old 4.5' fence and installed a 6' fence with 6x6 posts, which is unusual if you look around, as I did as I was out and about around the area, I haven't seen anyone with 6x6 posts, all of them have 4x4 posts, which means that this fence is going to last a very long time in my opinion. Also, the cap and rails on the top of the fence are beefier than most of this style, (2x6). The word I use to describe this fence when I tell my friends about it is Diesel! When the inspector came out to look at it, he walked the fence and was done in about 2 mins, with no questions as I'm sure he was impressed with the quality. if you're shopping around for a fence, make sure you talk to Spencer and the folks at Heartwood Fence. Not only did I get a higher quality fence, it was at a price that was less than the competition.

Mr Gibson was fantastic. I wanted a storm door installed. He got me a very reasonable quote and he…read morewas able to pick up the material. Had a hiccup at the hardware store but he was super patient and was still able to install the same day. Him and his son did great installing the storm door. He gave me his card (which I will be using to call him back out for some carpet removal and wood flooring installation) and he even did a quick reinstall for some kick molding I had removed. Very friendly and professional. Can't wait for our next job together.

Mr. Gibson replaced outdoor trim on my porch (the original was not meant for outdoor use) He…read morereplaced rotted wood screen door with vinyl door. Replaced rotted wood, and repaired a post on front porch. Gave helpful advice, reasonable cost. He and his son were wonderful to work with!

Billy and his crew are OUTSTANDING at everything they do! Yes, they build EXCEPTIONAL fences, but…read moredon't be shy to ask if they also can tackle a variety of other odds and ends, like: two-story laundry pole removal, stump removal, two-story tall tree limb removal, BEAUTIFUL CUSTOM GATES, you name it! And their pricing is very reasonable, too! Our backyard neighbor hired them to remove their old privacy fence, and install (honestly, I'd use the word "CRAFT") a new privacy fence, with cap and band. When they were only on day 1 working on my backyard neighbor's fence, I asked if by chance they could remove an extremely large two-story metal laundry pole behind my house (see pics). They said absolutely and they could do it later that same day, and they gave me an unreal price to do it. Mind you, I have asked many other handymen, contractors, etc and all have said no (liability fears?). They even went above and beyond to ensure the base of the pole which was stuck in a humungous cement block, was filed down and bent inwards well below the ground for safety. Then, we asked about removing a partial privacy fence and long chain link fence, and install of matching neighbor's new privacy fence, to include a trash can corral with a gate going in and a gate going out so we could roll cans directly out onto driveway and down to street, as well as two other entry gates (one on each side of the house). They truly listened to each and every detail of our needs without a single hesitation, and understood everything we envisioned. As soon as they wrapped up my neighbor's fence, they went right to work on ours, then a few other neighbors who saw the work they were doing! Their work is just phenomenal and the crew is beyond professional, courteous, and respectful. Their attentional to detail is superb, and they ensured they left each day with everything secure and clean. Could not recommend this company enough, and it's great to know I can and will call them for probably any type of handy-man thing around the yard!

Billy did a good job! He met and gave me an estimate then a list of supply that I ordered and have…read morethem delivered to the house. He finished the job in 2 days. Everything was clear as well communication. I would recommend him to others

Absolutely wonderful team to work with, start to finish. We had several other quotes from different…read morecompanies that never fully understood what we wanted and weren't concerned with the end result. Amy took the time to listen to our wants and our concerns from the very beginning. Every step of the process was clearly communicated, transparent, and fast. Mike and his team went above and beyond to create our perfect fence and deck, which is now the envy of our neighbors. We will absolutely use this team again for future projects.

Mike and Amy are a fantastic team. Amy had great communication throughout the entire quote and…read moresetup process. Very easy to work with. Mike shows up with his team and just continues to impress. I am big on doing things the right way the first time. Mike is the same way. 300+ feet of fence. Everything is straight/plum. The materials are high quality. They pick the boards personally, there is no other way to do it. Even the nails are straight going down the fence row instead of randomly placed. They worked quickly, but made sure it was perfect. Mike kept me in the loop on everything, great communication. My neighbors have commented how nice this new fence looks. I did the cap style privacy fence. Best construction company I have ever worked with. Thank you both!

Jim, Becca and the entire crew did a beautiful job on our cedar fence. They were so friendly and…read moreeasy to work with from the initial quite to the final touches that I requested after they were finished with the install. The communication was fantastic throughout the process. Great price and quality materials as well! We're so happy that our friends already used them and our family is planning to use them in the next month. We are just amazed by this beautiful fence that gives us better privacy and makes our yard look so elegant. Thanks, Jim!

This is our second time that we get a gorgeous vinyl fence installed by Jim and his team. Jim…read morenever disappointed us. He did an excellent job in our previous home and our current home. This company goes above and beyond in providing excellent service for their customers. They made us feel like family. Also, we want to thank Becky who keeps the entire crew on their feet. I highly recommend Kempsville Fence to anyone looking for an affordable and well done job. They are the "BEST".

It's just a fence…read more........ Ashley was our project manager, and she did all she could to help me get through the issues of my fence, which I appreciate. The actual installation of the fence is where the disconnect comes. The contractors are there to put up a fence. However, that may go. Since Dandale employs these people, I assume they are up to the company's standards and living up to Dandale's mission. I assume they have worked on other projects and have gotten approval, making their resolution and customer service how Dandale wants the experience to go. After my wood fence install, I had concerns about some of the wood quality used. The contractors dismissed me six times, saying they had to use it, and gave me the final walkthrough paper to complete on my FIRST final walkthrough. The final walkthrough paper is misleading because to sign is agreeing that "you are 100% satisfied," which was not true in my case. After getting in touch with Dandale and showing pictures, the contractors had a change of heart and suddenly left and returned with better wood quality. After changing the pickets and one rail post, I pointed out two more. Instead of changing the whole rail, they cut it with a chainsaw, cutting into the post simultaneously. They then put a new half piece up (for some reason, leaving the other half of the poor-quality wood still there) while leaving the splice in the post and the point where they connected unevenly showing. To make matters worse, they left without a walkthrough, meaning there was still another rail similar to this janky fix that needed attention, but at that point, I no longer wanted the same crew and mentioned this to Dandale when I contacted them with the new update. The answer: The same crew returned a third time to put a picket OVER the unsightly uneven half-board connection they made (hiding it) and did not address the issue of driving off. I asked the contractors for a new crew to do the final repairs, but they insisted on doing the last rail and, this time, did a final walkthrough with another family member. I still don't know what it looks like a day later, nor do I care to know. Dandale approves their methods, so there is no need to continue to go back and forth. My experience is why I say Gillian oversold the company. It is not a miracle fence company that only does fences and has the highest quality products. Some may be true, but it does not translate to an experience, unlike any other fencing company. My experience was not the highest experience or quality (without much back and forth). It is just a fence company that CAN put up a nice fence. It is not worth automatically stopping here just for the name or what the salesperson says at the two-hour quote (and yes, it takes two whole hours) CONS Pressure cooker: Personal preference probably, but I do not like making decisions on the spot. When you get the quote, you must accept it at the table or lose it. Another pressure cooker moment is when doing the final walkthrough; you are walking through with the same people with whom you may have voiced concern and had to go back and forth. Uncomfortable, especially if you have the same number of back and forth as I did. Problem-solving: When you have an issue with the contractors, they send the same contractors out to fix the problem you have already told them about. For me, this meant them leaving and coming back too many times. By the last time, it is clear that customer service is out the window. Quality: The contractors ignore the quality of the materials when picking, loading, unloading, or using them. Only some of the wood is poor quality, as most of mine was good; however, to boast that you have the highest quality product means you vet through the material. From my experience, this is not the case. It is "you get what you get." PROS: They offer a flat rate Military Discount They handle your HOA They advertise to have a five-year warranty (I cannot attend to how this will go, but I may have to use mine) The consult to get a quote is scheduled quickly The process from beginning to end is done as soon as possible The contractors were pleasant Gillian bleeds Dandale (she may have oversold the company, but she deserves every bit of acknowledgment for how she represents them) The direct Dandale employees are pleasant, professional, and friendly.

Installers were not at all clear what the fence design was supposed to be and framed as a normal…read moreshadow box instead of what was discussed with the sales person.. picture framed shadow box. the framing was complete before I saw it was wrong. We went ahead and allowed them to continue as is.. No one from the company ever came to property at beginning or end of project. The company really needs to think about how they are running projects. In the end the fence look okay but I had them leave some some fence planks so I can replace some boards that are not (I feel )correct. I felt like my wife and I were the project managers.

Fence looks nice just wished these guys knew how to finish a job. When we were first getting bids…read morethe old guy told my wife he had a few negative reviews and explained that you just couldn't make everyone happy. Well we liked the old guy and hired him even though his price wasn't the lowest. Bonnie in the office was great to work with but she's on an island alone. The finished the job but didn't fill the post holes back up. They also left vinyl shavings and pieces all over the lawn of my brand new home. To top it off when my sprinkler ran, we discovered they busted a water line. I called the office and got the old guy, I assume Gary. Straight away he tells me that he's not responsible under the contract, blah, blah, blah. I asked if that was really how he wanted to play this and he said he'd look into when he had time. Told him I'd sent him some pictures to save him a trip. He said ok and he'd get back to me. Guess what? Crickets. That's right he ghosted me. Never heard a word back. Now I'm sure he'll say he forgot and I should have followed up. Well if you're getting that must customer heat that you forget, following up surely ain't gonna help. Hopefully he see's this and follows his pattern of mitigating and customer blaming, cause I got photos. Save yourself time, $ and headache and use someone else! BTW my fence was completed and paid for on 6/13. This review was written on 7/26, so he was going to take care of it is a bad joke unless you have 6 weeks to wait around for them to get to you. I have also posted the photos of white vinyl pcs on my lawns and some examples of the fine finishing craftsmanship. Judge for yourself. Like Share

I had several estimates for fencing. Gary's had a very competitive price. But, what sold me was…read moretheir attitude about the satisfaction of the design and the layout of powder coated black aluminum fencing. My installation was flawless. We now have beautiful fencing that looks great, adds value and keeps the hound at home! I could not recommend a better fence Comoany than Gary's Fencing.

Fantastic Customer Service! There had been a miscommunication between my HOA and the community…read moreresidents regarding some yard work that had been done by Mike's company (no fault of his) but he came out IMMEDIATELY for FREE and made all the alterations and corrections I requested, along with explaining some of the decisions his company had made, which really helped put my mind at ease. He was cordial and kind through the whole interaction, even though I'm sure it was inconvenient for him and his crew to have to come back. I was so impressed that I asked him for quotes for a few more jobs around my house that needed to be done (the prices he listed seemed very reasonable) and learned that his company not only does landscaping, but they can do tree-trimming, fence and deck building, and more! I'm looking forward to hiring his company for a lot of projects in the future.

I scheduled an appointment with CLS to measure and provide an estimate for a patio area that I am…read moredesigning. The estimate is reasonable based on the design that I am looking for, but he also gave valuable suggestions that will help prevent potential long-term issues. While on-site, Michael quickly diagnosed and fixed a problem with my irrigation system, even demonstrating how to address the issue should it recur. Michael is a consummate professional--punctual, friendly, and a great listener. He made practical suggestions that reflected both expertise and common sense. I was thoroughly impressed by Michael's proficiency and advanced technical skills across a wide range of areas relative to home maintenance, landscaping, and overall upkeep. His military background is evident in his natural leadership acumen, his sharpness, and attention to detail. I am looking forward to using CLS, LLC for a variety of home projects in the future.

Best value for quick quality service as requested. 5 whole stars. They didn't even complain about…read moremy trashed yard!

From the owner: We do it all!…read more -landscape maintenance -hardscapes / pavers -concrete installation -fence/deck/gate installation -any and all home improvement and repairs If you want your projects to be done with Precision then give us a call for a free estimate! We take pride in all the services we offer there's no job too big or small