Our dryer vent needed cleaning so I called Airkatex and they responded right away. The work was…read moredone within the timeframe they quoted on too. World recommend this company.

These people are just great! I moved into a new place this summer and the AC was very moldy. It was…read moremy priority to get this thing safely functioning asap. They responded quickly, respected my tight schedule, showed up right on time and sanitized the 2-part AC in the living room with zero mess! Boom...DONE. They are knowledgeable and answered all of my questions and gave me a few tips to get the most out of my AC unit and keep it in good working condition. These guys love what they do--that was so nice to see! I'll be calling on them again for regular maintenance. Thanks so much!

Once they make the sale look out! They sub-contract out the installation and assume no…read moreresponsibility once the work is done. They say the installer should correct any damages. Good luck. Installer just says he will call you back ........goes on forever until you give up. WATCH OUT

As before, we recently received an excellent, prompt and quality service for our A/C, from Boris…read moreand Dean. They make a great professional team, who delivers all what they offer: quality, reliability, knowledge, honest pricing and friendly service.

Angel came to my house today after I called them for a service on Friday, they agreed to service my…read moresystem the following Monday, they were very punctual and well organized. Service was completed to my satisfaction by a very knowledgeable, pleasant man. Price was reasonable and good value for the work done. I have placed a reminder in my calendar to have an annual service by them. It is unusual for me to write a review as I find most services given today don't deserve one. But I am happy to share this review of a family owned company. Sincerely Alastair Macfarlane.

I had a great experience with Boris recently when our A/C stopped working prior to a heat wave. He…read moregave an honest diagnostic without pushing to replace components 'just in case' and helped me remedy the issue quickly. I appreciated that he followed up to make sure that everything went well.

Boris was able to give me an appointment for my broken A/C faster than the other 4 companies I…read moretried. He came on time, fixed the immediate problem, plus helped improved the effectiveness of the system. Rate charged was competitive and transparent, and I felt I learnt a good deal about how A/C works through Boris' friendly commentary as he went about his work. I couldn't be happier.

I called for a technician for a small problem with my AC unit. The indoor fan stops blowing after 1…read morehour or so. With a common error code CH12. The technician came, stayed for 15 minutes or so and simply told me the whole system needs replacement. His diagnostic didn't provide voltages test, whether the indoor motor fan or control board needed replacement. All he wrote was that he was unable to take measurement and that it 'looks' like there are multiple problems. Trying to sell me a new system that's twice what I paid 10 years ago. I regret ever calling them!

I was very pleased with my recent JCD service call--as I have been with previous service calls. Not…read moreonly did the technician check over every aspect of my heat pump system, he explained what he was doing, and also gave me advice on other heaters, and filters. He was polite, clear, and easy to talk with. I am surprised to read that other people had "rude and unprofessional" service: perhaps they responded badly when unavoidable problems arose. (It is, after all, frightening when heating goes wrong in a Canadian winter!)

I hired this company based on its good reviews, so even though I pretty much never write reviews, I…read morefeel an obligation to do it today. What's good: - Service person on the phone is cordial and seems to care - quick dispatch - they're licensed for Carrier units, so it was straightforward: two weeks for the parts - AC from my two broken wall units works again! - I feel like I paid a fair price for the parts & labour What could be better: -service: Followed on parts order a few times (they didn't call me): was told they received the quote but didn't put in parts order as it wasn't under warranty. I had specifically said I wanted this done ASAP, warranty or not, and they didn't bother to call me. The nightmare: They made an incredible mess!! I've been cleaning for 3+ hours (not done) and I'm not a neat freak! I really mean it. Hell, my toddler would never be able to make such an impressive mess over all 3 stories of our house if I gave him a water gun filled with red wine to play with, after feeding him unlimited candy. They made deep scratches and chipped paint on walls nowhere near the units (must've bumped their ladder/tools while carrying them). Those walls were freshly painted 2 weeks ago. We'll need to patch, prime and paint. Again. They didn't wear shoe covers, so I'm dealing with fresh cut grass smears (how they got that in the mix, I don't know, there's a concrete path from the street to our door!). All over our house: dirty floors (and baseboards!) with rubber skid marks. My entire wooden stair case has scuffs that even a Magic Eraser couldn't fully remove. Let's add repainting the stair risers (and a door) to the list. They didn't make much of an effort to protect the floors either, even our carpeted stairs during work, which included torch soldering. They could have just warned me and I would've provided a tarp or plastic, but nope. So there are now small holes burnt in my wooden floor and they left a bunch of black dirt, chunks of rust and miscellaneous debris, like insulation and dust, below both units. I vacuumed carefully, but the first 4 carpeted stairs seem stained with rust, because they stepped into it with boots many many times, and it's REALLY in there now. Guess I'll need to rent a rug shampoo machine to try and fix that. I'm crossing my fingers that I won't need to recarpet a full staircase. After they left, I found a puddle of a weird oily liquid with a strong chemical smell on my walnut dining table and some of my son's toys (several feet away from a unit). No matter how much I clean, use a new rag, or soak the toys, the smell won't go away. What is the mystery liquid you wonder? Who knows, they don't answer the phone past 4:30. This one is a riot: one of them used our bidet, but without being on the seat, so half my washroom was sprayed with water but not wiped off (with nearby towels). They didn't even tell us. Had to clean the room and do laundry. COVID: No masks, gloves, hand washing. I did tell the guy the 1st time that we have at-risk family and take social distancing seriously, but it didn't change a thing. Had to Lysol surfaces across three stories and we're now in full quarantine for 2 weeks to make sure we don't kill family. :( They just weren't careful. They left our doors, handles, walls, units with dark handprints I can't fully remove. The nice one of the two did wipe off the wall around units and my spouse tells me he was wearing a mask when he first came in. The other just seems annoyed to have to be here. We said our son was napping and they were: yelling across 3 floors, banging up and down the stairs, and also soldering without opening a door, so the smoke alarm went off a few times and there was no warning, asking for help, or any attempt to fix it. After today, I'm down: - $2500+ for diagnostics and repair - 4+ hours of cleaning - 4+ hours for patching, priming, painting - $$ & time for shampooing -perhaps replacing- the stair carpet - two weeks of unnecessary quarantine - Kids toys I threw away And might have a toxic dining table? At least, the AC works. UPDATE: The unit has been leaking, and it turns out they left a bunch of debris in the unit which blocked the drain, used the wrong screw and pierced the condensate pan with it when reassembling the unit. Tried calling several times and it's straight to voice mail each time, so I fixed it myself. Will keep trying to see if they can make it right, and I'll update if there's follow up on their end.

I have a Friedrich unit that needs repairs. Their website clearly states that they are Friedrich…read moreservice and repair techs. Called them and things went south fast. Person that responded was rude as heck. Wouldn't speak to me in English and would only speak to me in French if I spoke to him in French. Asked him that I need a Friedrich unit to be serviced, he tells me that they don't repair that (didn't even get to the model number). Told him that their website states that they do, he tells me they have no parts. Uhhhh... what? So why bother wasting people's time with false info on website?