WARNING buyer beware - Do not shop at Venice Home & Lighting
909 S Tamiami Trail, Nokomis FL 34275
I never write reviews, however,
In contrast, I felt compelled to write a review today, a stark contrast to my previous experiences. Recently, I relocated from Connecticut to Nokomis, Florida, and made a conscious decision to support local businesses. However, I regret not conducting thorough research before making my purchases. Had I done so, I would have avoided purchasing from this company.
I recently purchased a house and needed to acquire several items, including a fan and two light fixtures.
Initially, when I made my initial purchase from the store, two of the items were in stock, resulting in a relatively satisfactory experience. However, the third item I selected required ordering. I had no issues with placing this order. I provided my credit card and paid $499 plus tax for a light fixture for my dining room. The salesperson, Ken, who also owned a portion of the store, was courteous and friendly. Unfortunately, this was the extent of the customer service I received.
I patiently awaited the product's arrival but repeatedly called to inquire about its status. Despite my efforts, I received no responses. I left numerous voicemail messages and made at least 20 phone calls that went unanswered. The company completely disregarded my concerns.
Several days passed, and I eventually abandoned my attempts to reach anyone through the phone system. I decided to visit the company's location to obtain a status update on my purchase. On a Saturday morning, I stopped into the store and was introduced to another gentleman, who turned out to be the owner of the strobe company, Dave.
I expressed my dissatisfaction with the level of customer service I had received and emphasized my disappointment with the lack of response I had received.
In a previous interaction, I had repeatedly attempted to contact the owner regarding an order that had not been received. Despite my efforts, I received no response. The owner subsequently investigated the matter and informed me that he had a Federal Express tracking number for the order. However, he appeared confused by my request and expressed frustration, assuring me that the order would arrive soon.
The following week, I received a call from a young woman informing me that the light had arrived that evening and that I could collect it first thing on Saturday morning.
Upon arriving at the store on Saturday morning, I was disappointed to find that the light was not there. At this point, I was particularly upset with the excuses offered for the inconvenience caused. The owner responded with rudeness and berated me, suggesting that I should have been more patient. His behavior was unprofessional and obnoxious. He attempted to calm me down and offered to cancel the order, but I declined.
Leaving the store, I was deeply dissatisfied with the experience. I decided to return the following morning to cancel the order. However, the owner continued to ignore my requests and refused to refund my money. He informed me that there was no return policy and that he would not credit my account.
In response, I expressed my dissatisfaction and stated that I would never shop at his establishment again. I also informed him that I would dispute the charge with my credit card and pursue legal action if necessary. I am concerned about the company's ability to operate with an employee who exhibits such a lack of respect and professionalism. I will inform the residents of Toscana Isles community and social media platforms about my negative experience and discourage them from patronizing his establishment. I predict that this company will face significant challenges in the future. It is imperative for consumers to exercise caution and thoroughly research any business before making a purchase.
In conclusion, I visited Franklin Lighting Company, situated at 3600 N Lockwood Ridge Road, Sarasota, FL 34234. I made the decision to purchase the same light model. I had an exceptional experience with a sales representative named Pam. She has been employed by this family-owned company for nine years and demonstrated exceptional professionalism. I shared my experience with her, and she subsequently conveyed it to the company's owner. Both parties were astounded by the treatment I received and transformed my negative experience into a commendable one.
Franklin Lighting boasts an impressive showroom, and the staff was a pleasure to interact with. I extend my gratitude to Pam for her assistance and unwavering support. I am thoroughly satisfied with my purchase and will cherish the light every time I turn it on. read more
