Poor quality and NO customer support. In October we purchased 2 Twin XL mattresses to be used…read moretogether on a king size adjustable base. Delivery was delayed as Ashley said they received only one mattress and had to wait for the second. Once delivery was made it became immediately evident that one mattress was thicker than the other. I was tempted to refuse delivery, but was told by their delivery person that these mattresses, which were shipped rolled up in a box, take up to 24 hours to fully expand. Well, "full expansion" never occurred and one mattress remains thicker than the other. Ashley did nothing until we filed a dispute with the finance company. Ultimately, they have sent a technician to the house twice, and have confirmed, on both inspections, that the mattresses are different heights. Ashley insists that they meet specification and will not correct. This leaves one side of a king size bed higher than the other. Our recommendation is to not buy from Ashley as their quality is questionable, and their customer support is non-existent. Should you elect to proceed with a purchase, please inspect thoroughly on delivery and refuse immediately if there are any problems/defects; otherwise getting your purchase corrected will be very difficult, if at all.

Was waiting to go to nearby barber so I stopped by to look at outdoor furniture. The store has a…read moreconsiderable array of inventory for every room in your home- most of the manufacturers are upscale so be prepared to pay. The woman who helped me was nice and showed me the two lines they carried outside but also provided me with catalogues and on line web sites to explore. Worth a visit if in the Rosemary district of Sarasota.

Excellent customer service. No pressure sales. Will go to Iverson's first before going anywhere…read moreelse!!

Joey was awesome and really worked well with us and our search. Found a great chair for an amazing…read moreprice.

I want to thank Tori on the Website Chat for her amazing help purchasing many furniture pieces for…read moremy condo. She is helpful, knowledgeable about the selection of items, and provides great service! This is the 2nd time I've ordered items from the Furniture Warehouse with her help. Can't wait to receive my delivery and recommend working with her for an easy shopping experience. Thank you!!

In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for…read moretwo power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.

This place had so much merchandise that it was almost overwhelming. Antiques and vintage…read morefurniture and bric-a-brac. It was very fun to spend time just looking at what they had.

We went there looking for a specific item and did not find it. We didn't find any treasures that…read morewe needed to take home with us. Loved the large chunks of glass but price was too high.

Our salesman atom was extremely knowledgeable. Followed up on our special request after our visit…read moreand provided photos to help us make our final decision.

Sunday, my wife and I stopped in looking for a recliner. After just a few minutes we saw a leather…read moreone, a floor model, that we liked and we're sure it would fit our needs. (At the time, we noticed a mark of some kind on one of the arms.) Tara, our sales person, told us that there were two of these in stock, and that we wouldn't have to wait for three month if we were okay with that color. So we had her write up the order for a new one, which was to be taken from their local stock. Delivery was to be made on Wednesday, and as it turned out, it was brought out a day earlier than that. Upon arrival, I noticed that the chair was not boxed as you would normally expect for a piece like this. The guys proceeded to carry it to the front porch where I asked to inspect it before taking it inside. I noticed that the piece was marked up in several places, with dents (or impressions) on the backside. And interestingly enough, there was a mark on the arm in the same place as the floor model. Hmm! Needless to say, I refused the delivery, and phoned Tara, explaining the situation, and asked her if they had sent out the floor model instead of a new one. She didn't know. So I asked if she could go back and look to see if the model was still there. Of course, she was too busy, but after pressing the issue, she reluctantly went back and looked. And sure enough the model was gone. I then asked if she would check and see if they had a new one in stock or not. She said she would look into it and call me back. I waited 24 hours, but no call back. Since it had already been too long of a wait, I ended up initiating a call from my end. Even after trying, I wasn't able to find out why we were sent a floor model without someone calling ahead of time to see if we would be okay with that, or since she was the one who sold the piece why she 'supposedly' wasn't told about it beforehand. I was also puzzled as to why the store manager never called us to try and make things right. She did apologize, I'll give her that, but then she went on to say, "there were much bigger problems in the world." I didn't disagree with that, but that certainly didn't explain her company's lack of integrity in working with us. Anyhow, we did agree on a charge credit, but what a horrible experience and time waster this was for us! You might want to think twice before giving this company your business.

Such a fantastic place to go to look around and buy things. For me, it was looking for Hoti's. The…read moreHappy Buddha, the god of bartenders!!! I found several and purchased all that I could find. We also found. some great nautical items to buy. There was a lovely sofa and loveseat we just didn't need one. I did send photos to a friend who is a designer who I thought she could use in staging.

They are welcoming, have great quality and variety of decor. I will keep coming back in search of…read moresome soulful pieces!

I purchased the 3-Piece outdoor poly counter (2) chairs, (1) table. Craftsmanship unmatched,…read moreservice (Rachel) exceptional, wouldn't hesitate making another purchase!!

We had nursery furniture made here. The quality is exceptional. You could not find it in any store…read morearound. You can choose from a catalog or select a piece from the store. No nails or screws are used. They craft their furniture with all wooden pegs. Do not come here if you're in a rush for your furniture since it's all handmade it'll take between 10 and 12 weeks. Delivery was decent nothing over the top. But I highly suggest coming here to have incredible furniture made.

Tried to call the store for help with ordering. They told me to just go online and do it there…read more Terrible customer service. I'll bring my money elsewhere.

Very helpful with measurements and information . Also a no pressure environment!!! Really enjoyed…read moremy shopping. Will go back when I'm ready to purchase.

An exceptional experience from the moment I walked in. This Sarasota high-end furniture store…read moreembodies elegance, professionalism, and impeccable service. The team was warm, attentive, and remarkably knowledgeable, offering thoughtful guidance with a refined, no-pressure approach. Every detail--from the showroom to the expertise of the staff--reflected true quality and sophistication. It was a pleasure to shop in an environment where craftsmanship and customer care are so clearly valued. I would highly recommend this store to anyone seeking luxury furnishings and a truly elevated experience.

If I could give 0 stars, I would, and in fact will be pursuing other formal avenues of feedback…read moregiven my appalling experience. All of this hullabaloo stemmed from the owner, Teliee, not being able to deliver an unstained and non-defective piece of furniture that I bought under customary conditions from Soft Square. Instead of providing me with the replacement for my Soft Square furniture that was delivered damaged and delivering on the store guarantee (promised back in August) to replace it, Soft Square's owner, Teliee, refused to honor the store promise and proceeded to raise his voice and yell expletives. Teliee seems to be a misogynist and disrespected female customers in a way he would never speak to a male customer. He was verbally abusive and repeatedly said, "F*** you and get out of my store" in lieu of honoring the store guaranty. Please note that no raised voices or expletives were uttered by me or my daughter. The owner has severe anger management issues and is not fit to deal with customers. He proceeded to inform us that many pieces of furniture arrive damaged and that somehow after spending a 4-figure sum, I should be expected to deal with this defect in furniture....  Please note that even Ikea guarantees that furniture will arrive in mint condition. He spoke to us with such disrespect for female customers that I was truly shocked and disappointed. It was extremely hostile behavior and not commensurate to the environment of such a store. He tried to bully us and was verbally aggressive to coerce us to accept a less-than-suitable solution. He tried to force us to accept the cheapest and shabbiest form of repair (which likely would have resulted in a perpetually damaged item) instead of the promised replacement. He went back on the word of the store manager, which I have email evidence of. Deann, the sales representative, was condescending and berated us repeatedly. She did not listen to any of our concerns and insisted that nothing was wrong with our furniture despite previous acknowledgement of the issue. She then pretended that she never saw emails where the store manager promised a proper replacement of the damaged item. After buying from high-end furniture stores for over three decades, I suggest you take your business elsewhere. There are numerous furniture stores in the area which have great customer service not only during the sale but after as well. If you'd like to simply buy a piece, one has to hope they never deal with the owner, Teliee, or the sales representative, Deann, after the sale. This was, by far, the worst customer service and experience I have ever experienced from any store.