great service! tune…read moreup and install of bike rack. Owner was kind! Support local small businesses!

I live in Midtown Sacramento, 6 blocks from Mikes Bikes Who have been very good over the years, but…read moreexpensive. I decided to give Natomas Bike a shot, as I like to support small businesses. My past two visits however have put me off ever dealing with them again, in particular because of the owner John. I recently needed my brakes tightened, and the derailleurs needed attention as I was unable to drop into the lower gear. I left it with them, was quoted $50 , and came in to collect it 4 days later. $50 all of a sudden became $60 when John found the bill. I paid with comment, but as we were leaving the store I noticed that the rear tire was flat, and I brought to his attention immediately. I pointed out to him that this had happened to me the last time I brought my bike in. He then became very defensive, but offered to replace the tube, at my cost, I said I'd be back in 2 hours. It wasn't ready two hours later, and he became defensive, and I felt as if he was blaming me. Another $20 later, I then tested the bike in the lot, and the gear problem was still there, it had not been fixed. I was so livid by this point I didn't want to take the bike back to him, and face more confrontation. I've been in Customer Service all my working life, over 40 years, and his customer disservice has brought me here to warn others on what to expect. I'm taking my bike back to Mikes in future. It may cost me more, but at least they treat me courteously and get the job done first time.

I rode out from Davis just based on the reviews alone and because I got tired of receiving mediocre…read morework on my bike. The minute I arrived, my bike was triaged like a patient in the emergency ward, but without the wait. Andron's attention to detail elicited immediate trust from me. The atmosphere is like that of hanging out in your buddy's garage with great music and tons of random things to look at. When it came time to pay, I was shocked at the low price. Finally, I have found precision-minded mechanics I can trust at a price that can't be beat, but the experience alone is worth the ride out there!

Fast and friendly service! They fixed several of my bikes. I particularly liked that they took my…read morebikes in right away and didn't take long with fixes.

Best bike accessory selection and service in town. Went to two other bike shops and this shop was…read morethe only one that didn't balk at my front bike basket dreams.

Very clean and organized store. The layout is easy to follow. The athletic clothing is located in…read morethe front, and the adult bikes and accessories are located in the middle and the back. The kids' bikes are in the back right corner. Everything looks really nice and seems to be good quality. The service was excellent. All my questions were answered and they had my cruiser ready within 30 minutes. The parking lot is free to park in. The shop is wheelchair accessible. They have stairs and a ramp at the entrance, along with automatic doors. You can walk around the city while you're waiting for your bike. There's several cafes and restaurants within 5-10 minute walking distance. You could visit the State Capitol. Forewarning: You're going to pay, at minimum, $600 for an adult bike. Even a kid's bike starts at $350... If you need extra parts and accessories, I would recommend you buy them off of Amazon or somewhere cheaper. To give you an example: a tire pump here is over $100.

This is my go-to when I have to have my bicycle maintenance done and when I want to buy some energy…read moregels. They always do a really good job with my bike and make sure that it's ready to go. They have a large variety of GUs and gels, and they're typically on sale. Parking can be an issue but there's a couple of spots right outside the store that you can use.

Just bought my second bike from the midtown store, hands down the best bike shop in town. The guys…read morehave been so helpful with me as I am newer to cycling. I couldn't recommend a better store, these guys are it!

I was helped by both Tim and Kevin, and they were both super nice and helpful! I originally brought…read moremy bike in to schedule an appointment for next week, but they were able to take a look at it today. Luckily, it ended up being something minor, so they fixed it for me right there on the spot. They also helped me pick out a new bike seat since the one that came with my bike was extremely uncomfortable, and they even installed it for me. Since my bike is brand new and was already having issues, they gave me advice on how I could possibly get the repair cost reimbursed through the place I bought it from, which I really appreciated. On top of all that, they gave me a pamphlet with a bunch of local bike trails to check out. Overall, I had a really great experience and really appreciated how friendly and helpful Tim and Kevin were. I'll definitely be coming back if I need anything else for my bike!

Update on my 1 star review. I nèver gave those shop a real chance. I should have been more…read moreforgiving on the làck.of communication. I did not use this shop for repairs but I have no reason to give them.1 star.

The guys here were so helpful! We stopped in on our way to Burning Man, and they made sure our…read morebikes were in great condition and ready for the trip. Super friendly, knowledgeable, and helpful. Highly recommend!

I took my bike in to this store to get the brakes replaced which I expected to be about $200. The…read moreperson that looked at my brakes said that he believed that this particular brake system had been recalled by the manufacturer. He checked and was sure that I was a candidate and said that I should take my bike in to an authorized dealer and they would replace them for free. Sure enough, my BF took it in to an authorized dealer and they did it for free (after they tried to charge us $100 for labor which my BF protested). I don't know another place that would help me out in the way that they did. Highly recommend their services!!

I'm new to cycling and have a budget bike (bought from Walmart) and so naturally, if something…read morefeels off, I'm no expert on the subject. During my lunch, I've been taking my bike to various bike shops around the midtown Sacramento area to browse around and ask general cycling questions or assistance with my bike if I feel like something doesn't feel right. Overall, my experience with various shops have been just okay. I would get the feeling that because I do not have an expensive bike, that I'm looked at differently. However, with Pacos, the staff here are EXTREMELY friendly and helpful. I brought my bike in with some concerns regarding my gears shifting, and Pancho took my bike onto the rack to inspect it. I was prepared to be given a diagnosis and perhaps a quote to see how much they would charge if I had them fix/adjust it for me. Instead, Pancho just took it upon himself to make these micro adjustments himself and even identified that my front derailleur was crooked and my front wheel was loose. Again, Pancho just made those adjustments himself to make sure everything was properly before I left the store. On top of that, I was not charged a dime. Totally unexpected, but highly appreciated! Fast forward to my second time coming to this shop, I was greeted by different staff. Yet, it was still the same high, friendly energy as the last time. Ayrton was there to assist and help me identify and issue I was having with my brakes. The way he spoke to me and went above and beyond to find answers he himself didn't know was much appreciated. Ayrton is a very friendly and outgoing guy and made sure I was taken care of before I left. The culture and energy of the staff here have been a fantastic experience and I highly recommend any cyclist to visit this store! Their inventory was impressive, the store is spacious and clean, and if I ever need cycling services, I am definitely coming back.

Pacos held a Specialized bike for me for almost a week until I could pick it up. They assisted me…read moreas I made sure the frame was the correct one for me, and as I did some sidewalk ride tests. Beautiful and spotless shop with many bikes and accessories to choose from. After deciding to purchase the bike they held for me they did an inspection on the rack to make sure everything checked out. Special thanks to Margie and the bike mechanic. Love my black Specialized Roll 3.0. Thank you again for a great experience!

The best shop in Sacramento, and also one of the best shops I have ever been to in general. With a…read morefriendly and welcoming vibe, every employee is helpful, knowledgable, and genuinely loves bikes. I have brought many styles of bikes here over the years and have always had a 10/10 experience. Fair prices, variety in selection of bikes that both new and used and for all types of riders, young and old. A great selection of lightly used bikes too, and the BEST selection of gently used parts and accessories. Add creative and cool vintage and hand made bicycle decor... bike lovers will never want to leave. Supporting a local business with an incredible owner (who is always helping local kids) is a no brainer! Sutterville Bicycle for Life!

After 3 straight days of flat tires from my son riding to and from school, enough was enough. I…read moreeven had Slime tubes, which are a complete SCAM! I searched high and low online, and figured I needed a tube liner that protects against those hard short thorns. I decided to give this place a shot. Came in and they recommended tube liner, and a thicker tube. They showed me how to cut the corners off the liner, along with tapering them, and overlap them, so it doesn't rub against the tube and create a flat. Also, gave me a short tutorial on how to install them, I had read some people really struggle with it. The tubes I got were REALLY thick and heavy. The install of the liner and new thick tubes went off without a hitch, very simple, even a caveman could do it. 2 weeks later, no flats, even after finding up to 5 thorns in the tire one day. Appreciate all the advice, even advising my son take a different route, and stay off of anything that needs water to live. Thank you!

I've recently been riding a bike that was passed down to me. It's an 80's road bike. Its my first…read moretime riding a bike since my old BMX bike from my middle school days. I'm in my 20s now and know absolutely zilch about bikes. My chain snapped and I brought it into the bike kitchen. I paid $10 cash for the shop fee and immediately a volunteer helped me mount up my bike and get to work. He was so welcoming and fun to work with. We evaluated whether or not my chain was salvageable, and decided we should take a few links from a chain in the back, and add it to mine. It was only $3, and from there he taught me everything about repairing a chain. He was so nice and helpful, I used the tools and he kept watch to make sure I was doing it right. Sometimes that can be stressful, but he made sure it was a fun environment and we laughed almost the whole time. I could not recommend this place more. For them, its really just about the bikes. It felt amazing to fix it myself, and learn something about my bicycle. The volunteer also helped inspect my bike to make sure nothing else needed fixing. He explained it like, "you already paid the shop fee, lets see what else we can do". I hope I learn enough to volunteer here one day. Truly a 10/10 experience.

Really cool nonprofit organization supporting the Sacramento community through cycling!…read more They'll help fix your bike and teach you how to do it yourself for only $10. For kids up to 17 years old, bikes are free. A lot of low income or immigrants families benefit from this offering. Every second Saturday of the month, they host open bar nights with live music: check out their website for the artist lineup! One of their workshops was even a Bike Jewelry Workshop where people made jewelry from bike parts. SBK is focused on making cycling affordable and accessible while teaching bike maintenance and safety classes to help people become more independent riders. Besides the bike shop, they also do community outreach projects and are always looking for volunteers if you're interested in helping out!

Good honest work and service, and very reasonable price. I would and have recommended this place to…read moreother cycling buddies

An amazing Cycling Boutique with nothing but the best high-quality brands. One of the few stores I…read moreknow that you can walk into and buy PAS NORMAL STUDIO. Cadence Cyclery in Encinitas is another.