Me and a friend had just landed on the island and were exploring the area. We saw one of the shop's…read morebikes posted up on the sidewalk and decided to give it a go. We were greeted by Rob who got us set up and ready to roll in a snap. The rates are SUPER reasonable. The bikes are comfortable, surprisingly torquey, and handle great. Hands down the best bang for your buck I've seen in a long time. Will definitely rent again when I'm back on the island (especially if they get those mantis tours set up )

Probably a 4 1/2 star review! We just returned from a cruise to Kona. I had rented bikes ahead of…read moretime for $75 an hour. When we got to the store the sign said that bikes were being rented for $40 an hour (I had rented 4 bikes for four hours). I realized that I could have cancelled the reservation and rebooked at that moment, but didn't because our girls were anxious to get started to ride. The bikes themselves were great and the owner was nice to work with to help us get the bikes out the door. When we returned I asked the worker (who wasn't the same man that we had rented from) if they would honor the price on the chalk board. He said that he was unable to do that. I wrote to the owner and he said that the pricing is dynamic and that we had the price that we had rented in advance with so no refund or price break for us. I understand that stance, but it feels like a bit of a bummer and not super customer relations, soooooo my recommendation? Maybe rent in advance, but keep an eye out for the price on the day that you go. If the price is lower than you rented at, cancel and rebook on the spot. Let my expensive mistake be a warning for you! The ride from Kona was good but you are on the road with some bigger cars as you leave town, in general it isn't too scary, but you will be sharing the road with some cars (helmets included and some of the bikes that we rented had a nice basket/box in the back to store a towel or backpack).

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

We recently visited Kona for a week, I'm an avid cyclist and like to look at jerseys as souvenirs…read more We talked over to Bike Works. I went inside to take a look, they have a very good selection of localized jerseys. They have a bike repair/setup and have a lot of cycling and tri gear. I asked if I could try on a couple different sizes and the sales guy let me in a changing room. I must admit, the sales person wasn't too friendly. I do love the fact they had a few different jersey designs and the manufacturer is someone I'm very familiar with and have always been happy with the quality of. The price was fair, jerseys aren't cheap.

Great staff, very friendly. Bikes are Chinese brands, and worked as expected. The 170cc was nice…read morefor the hills.

Moped magic. Great rental rates, well-kept and maintained…read moremopeds, with a top selection of single and double seaters. This place does get busy and sold-out fast so be sure and book your choice of moped well in advance. And while you don't need to wear a helmet, if you're at all nervous with riding I'd suggest one. Or to take it slow. There's a lot of traffic on Ali'i Drive and a tourist favourite scenic route. Most motorists tolerate mopeds, but there are plenty of other, big truck, drivers that don't want to play nice. Any way, stay within the measure of your comfort zone and enjoy the most economical way to get around in Kailua-Kona. Zoom, zoom.

BEWARE!!! BEWARE!!! BEWARE!!! Completely misleading and confusing to the renter! This is by design,…read moreit's meant to confuse you! The sign says in big letters (middle box) $12 for 24 hours, Valid 24 hours from purchase! In small print it says Unlimited rides each up to 30 minutes! And separate from box in small print It also says $5 for each additional 30 minutes! Again, this is completely misleading and confusing to the renter! Another box says Three Days $30 for 24 hours, Valid 24 hours from purchase! Unlimited rides each up to 30 minutes! And in small print It also says $5 for each additional 30 minutes! The first box says One-way $4.50! in smaller letters it says Up to 4 bikes 30 minute ride or less! LOL This is soooo confusing! Trust me when i tell you this is a total rip-off! Total racket and full on scam! I ended up getting charged $33.50 for what i thought would be a $12 charge! Instead of using these rental bikes go to one of the Bike shops and rent a good bike for about the same price! Trust me its not worth it...you'll just get ripped off!

This was a great experience for us. We were in Kona for two months and it was our main means of…read moretransport Great bikes and Tina was a great help getting set up. Will use it again and highly recommend it.

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

My hubby & I decided to rent a couple of e-bikes so we could zip around Waikaloa & get to a couple…read moreof beaches more easily. We rented them through the website for two days. When we picked the bikes up they were fully charged & ready to go! We had so much fun with them, and would highly recommend doing this if you're staying in that area. The customer service was fantastic & drop-off was as easy as it can get. The bikes were in great shape & had rear baskets for our beach stuff. Just watch for goats 'cause they can't hear you coming

They have helped me a lot with my gravel bike and the experience is always five star stellar. James…read moreis a master of bike mechanics. Listen to what he has to say when he makes a gentle recommendation it will go a long ways.

I stopped in to grab a couple items I forgot to pack and ran into the owner, Matt. He's a super…read morenice guy who got me all squared away, and then gave me local/insider info on a great ride. In fact, it was such a great route, I came back the next day to do the extended version of Day 1. When I arrived, I realized I left my helmet on the other side of the island. MRC to the rescue -- Matt loaned me one and saved the day. MRC is a shining example why Local Bike Shops are the lifeblood of cycling.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

So helpful in getting us a volcanic experience riding down the volcano…read more Put a bike rack on our car in minutes and we had fabulous ride downhill

Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I'm absolutely livid about the bike packing service I received. When I opened my bike case, I…read morecouldn't believe what I saw, the handlebar had been smashing against the fork the entire trip because they couldn't be bothered to use the protective cover that was RIGHT THERE in the bag! The damage is heartbreaking, there's a hole worn right through the paint on my fork, and the whole case was covered in paint chips. I've been riding for 15 years and never seen such careless handling of expensive equipment. Now I'm staring down a $2,000 repair bill that I shouldn't have to pay. This bike is my pride and joy, and their laziness has potentially ruined it. I trusted them with something precious to me and they completely let me down. Do NOT use this service if you care about your bike.

I rented a bike from Donnie at Maui Cyclery on my recent vacation. From the minute I contacted…read moreDonnie, even prior to arrival, he was super friendly and helpful. He set me up with the perfect Felt road bike to ride up the Haleakala and enjoy 50-80 mile rides every day. He gave me tips for routes, places to go and an amazing massage therapist. Everyone in his shop is friendly and professional. I highly recommend his shop, whether you just want to take a casual bike tour or if you're a competitive cyclist. The location is great too. The shop is at the base of the Haleakala and there are a zillion gorgeous routes to ride. I will definitely be back!

This correspondence serves as formal notice regarding the electric bicycle we purchased from your…read morecompany approximately six months ago, shortly before the Christmas holiday, for our son. Within the first three weeks of ownership, the bicycle became inoperable due to what we believe to be a manufacturing defect. We promptly returned the bicycle to your service department for warranty repair. At that time, we were informed that a replacement part had been ordered and would resolve the issue. We have since been advised that the part was ordered approximately five months ago. To date--six months after our initial purchase--the bicycle remains unrepaired and unusable. During this period, your company has failed to provide timely updates or proactive communication. We have been required to initiate all follow-up inquiries ourselves, and our repeated requests for resolution, including a refund, have not been adequately addressed. The prolonged delay in repair, lack of communication, and failure to provide a functional product constitute a substantial inconvenience and a failure to honor the warranty in a commercially reasonable timeframe. Our son has been deprived of the use of the bicycle for the vast majority of the time since purchase. Accordingly, we hereby formally demand a full refund of the purchase price. If this matter is not resolved promptly, we will consider pursuing all remedies available to us under applicable consumer protection and warranty laws. We trust that your company will act in good faith to resolve this matter without further delay.