Me and a friend had just landed on the island and were exploring the area. We saw one of the shop's…read morebikes posted up on the sidewalk and decided to give it a go. We were greeted by Rob who got us set up and ready to roll in a snap. The rates are SUPER reasonable. The bikes are comfortable, surprisingly torquey, and handle great. Hands down the best bang for your buck I've seen in a long time. Will definitely rent again when I'm back on the island (especially if they get those mantis tours set up )

Probably a 4 1/2 star review! We just returned from a cruise to Kona. I had rented bikes ahead of…read moretime for $75 an hour. When we got to the store the sign said that bikes were being rented for $40 an hour (I had rented 4 bikes for four hours). I realized that I could have cancelled the reservation and rebooked at that moment, but didn't because our girls were anxious to get started to ride. The bikes themselves were great and the owner was nice to work with to help us get the bikes out the door. When we returned I asked the worker (who wasn't the same man that we had rented from) if they would honor the price on the chalk board. He said that he was unable to do that. I wrote to the owner and he said that the pricing is dynamic and that we had the price that we had rented in advance with so no refund or price break for us. I understand that stance, but it feels like a bit of a bummer and not super customer relations, soooooo my recommendation? Maybe rent in advance, but keep an eye out for the price on the day that you go. If the price is lower than you rented at, cancel and rebook on the spot. Let my expensive mistake be a warning for you! The ride from Kona was good but you are on the road with some bigger cars as you leave town, in general it isn't too scary, but you will be sharing the road with some cars (helmets included and some of the bikes that we rented had a nice basket/box in the back to store a towel or backpack).

Huge shoutout to Josh at Bike Works! I've been a runner for years, but I am a total amateur when it…read morecomes to cycling. I brought in my Specialized Allez, and Josh (the mechanic in the front) was absolutely incredible. He didn't make me feel intimidated for being a newbie at all. He got my bike perfectly set up, dialed in the fit, and gave me some really solid recommendations to get me started. I just took the Allez out for my very first 56-mile ride, and it felt amazing--smooth, comfortable, and exactly how it should be. If you are a runner transitioning to the bike or training for a triathlon, go see Josh. The customer service here is top-notch

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

Great staff, very friendly. Bikes are Chinese brands, and worked as expected. The 170cc was nice…read morefor the hills.

Moped magic. Great rental rates, well-kept and maintained…read moremopeds, with a top selection of single and double seaters. This place does get busy and sold-out fast so be sure and book your choice of moped well in advance. And while you don't need to wear a helmet, if you're at all nervous with riding I'd suggest one. Or to take it slow. There's a lot of traffic on Ali'i Drive and a tourist favourite scenic route. Most motorists tolerate mopeds, but there are plenty of other, big truck, drivers that don't want to play nice. Any way, stay within the measure of your comfort zone and enjoy the most economical way to get around in Kailua-Kona. Zoom, zoom.

This was a great experience for us. We were in Kona for two months and it was our main means of…read moretransport Great bikes and Tina was a great help getting set up. Will use it again and highly recommend it.

BEWARE!!! BEWARE!!! BEWARE!!! Completely misleading and confusing to the renter! This is by design,…read moreit's meant to confuse you! The sign says in big letters (middle box) $12 for 24 hours, Valid 24 hours from purchase! In small print it says Unlimited rides each up to 30 minutes! And separate from box in small print It also says $5 for each additional 30 minutes! Again, this is completely misleading and confusing to the renter! Another box says Three Days $30 for 24 hours, Valid 24 hours from purchase! Unlimited rides each up to 30 minutes! And in small print It also says $5 for each additional 30 minutes! The first box says One-way $4.50! in smaller letters it says Up to 4 bikes 30 minute ride or less! LOL This is soooo confusing! Trust me when i tell you this is a total rip-off! Total racket and full on scam! I ended up getting charged $33.50 for what i thought would be a $12 charge! Instead of using these rental bikes go to one of the Bike shops and rent a good bike for about the same price! Trust me its not worth it...you'll just get ripped off!

I cycle almost every day when I'm at home (when it's reasonably warm) and love to get out on my…read morequality road bike. Finding a road bike that is my die for rent when I travel is almost impossible. Since I'm 6'6" tall, my bike has to be at least 61 cm, and larger is even better. I search and search when I'm in other cities, and all I can find are cruiser bikes or hybrid bikes. It's just not the same experience. What's worse is that the people in a lot of bike shops throughout tbe country don't seem to care, and can be useless in finding a shop with quality rentals. They can treat the visitor as a second class citizen because they're only in town for a short time. Lastly, knowing the inventory they have for rent without calling or visiting is the norm- and usually the inventory they do have if it's posted doesn't include specifics about size, brand etc. The first thing I really loved about Bike Works in Kona was that all the bikes they had for rent were on their website, availability dates were includes as well as details about the size, brand and model were easily accessible. I reserved a bike for 2 days, but got into town later than expected. I visited the store quickly to make sure the bike was still there but wasn't dressed or ready for a ride. They encouraged me to come back so I didn't have to pay for two full days which I couldn't believe. The bike was an amazing quality in had components that were new & top of the line. The bike I've rented at a retail value of a round $6,500 and was very new, which I also cannot believe. I had a couple of unforeseen problems with the tires going flat and each time I brought them in they fixed them quickly and replaced the full tire. After all that, I caught a nail in the tire which was tough luck (the nail was small & matched the asphalt perfectly). What was most important to me, was that they treated me like family. Mark took great care of me, but everyone was genuinely helpful. Before I started my ride, Mark made sure the dimensions of the bike fit my size and I was shown how to operate the electronic derailleurs. Mark was always courteous and friendly and remembered my name. He let me charge my phone when I was there and gave me good suggestions on bike routes along with the difficulty level. I loved riding in KONA and that probably wouldn't have been the case if it wasn't for bicycle works in Kona. I was truly amazed!

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

I stopped in to grab a couple items I forgot to pack and ran into the owner, Matt. He's a super…read morenice guy who got me all squared away, and then gave me local/insider info on a great ride. In fact, it was such a great route, I came back the next day to do the extended version of Day 1. When I arrived, I realized I left my helmet on the other side of the island. MRC to the rescue -- Matt loaned me one and saved the day. MRC is a shining example why Local Bike Shops are the lifeblood of cycling.

They have helped me a lot with my gravel bike and the experience is always five star stellar. James…read moreis a master of bike mechanics. Listen to what he has to say when he makes a gentle recommendation it will go a long ways.

Rented a electric mountain bike at Krank and had the time of my life biking in the Makawao Forest…read more We tried a series of pump tracks by the parking lot and then did loops on the lower section of the Pineapple Express trail. Best mountain bike riding for me ever! By far the best activity on the whole island of Maui. Krank staff were helpful and efficient. I will be renting for sure each and every time I visit Maui.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

I utilized Hilo Bike Hub to pack up my son's mountain bike before sending it to the mainland for…read morecollege and their services were amazing! They were able to provide advice on what my options were for getting the bike to Colorado, they were exceptionally helpful throughout the entire experience, and they communicated well the whole time. I had been planning on just paying Hilo Bike Hub to pack up the bike, and then bring the box as sporting goods on our flight. After speaking with Chris, who was very knowledgeable on this topic, we didn't want to take the risk of having it damaged by the airlines and/or TSA if they decided to unpack the bike for inspection. We instead used a bike shipping service, who picked up the bike from Hilo Bike Hub and got it to its destination, all while having it insured appropriately (unlike with the airlines). I just spoke to the bike shop in Colorado that we shipped it to (for reassembly) and they said that the bike was in great shape and that Hilo Bike Hub "packed it phenomenally well". Chris, Alex, and Adam all made this process smooth, pleasant, and worry free for my family during what is a very busy time. The best part is that they were willing to go above and beyond with their service on a transaction that was really quite low in price. It is local shops like this that are such a good representation of the aloha that permeates Hilo, and it should be a reminder to everyone to support your local businesses. Mahalo nui loa no ko 'oukou kōkua!

Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

Donnie set me up with a nice Felt carbon road bike that allowed me to ride for four days without…read moreany issues. I would highly recommend Maui Cyclery to rent a bike!

This correspondence serves as formal notice regarding the electric bicycle we purchased from your…read morecompany approximately six months ago, shortly before the Christmas holiday, for our son. Within the first three weeks of ownership, the bicycle became inoperable due to what we believe to be a manufacturing defect. We promptly returned the bicycle to your service department for warranty repair. At that time, we were informed that a replacement part had been ordered and would resolve the issue. We have since been advised that the part was ordered approximately five months ago. To date--six months after our initial purchase--the bicycle remains unrepaired and unusable. During this period, your company has failed to provide timely updates or proactive communication. We have been required to initiate all follow-up inquiries ourselves, and our repeated requests for resolution, including a refund, have not been adequately addressed. The prolonged delay in repair, lack of communication, and failure to provide a functional product constitute a substantial inconvenience and a failure to honor the warranty in a commercially reasonable timeframe. Our son has been deprived of the use of the bicycle for the vast majority of the time since purchase. Accordingly, we hereby formally demand a full refund of the purchase price. If this matter is not resolved promptly, we will consider pursuing all remedies available to us under applicable consumer protection and warranty laws. We trust that your company will act in good faith to resolve this matter without further delay.