Huge shoutout to Josh at Bike Works! I've been a runner for years, but I am a total amateur when it…read morecomes to cycling. I brought in my Specialized Allez, and Josh (the mechanic in the front) was absolutely incredible. He didn't make me feel intimidated for being a newbie at all. He got my bike perfectly set up, dialed in the fit, and gave me some really solid recommendations to get me started. I just took the Allez out for my very first 56-mile ride, and it felt amazing--smooth, comfortable, and exactly how it should be. If you are a runner transitioning to the bike or training for a triathlon, go see Josh. The customer service here is top-notch

Customer service is hit or miss here. I've had friendly hellos and staff wanting to help me and…read morethen I've had some days where I'm looking for help because I have questions. So much to this store besides bike accessories. Shoes, bikes, athletic clothing, etc. Good value.

Great staff, very friendly. Bikes are Chinese brands, and worked as expected. The 170cc was nice…read morefor the hills.

Moped magic. Great rental rates, well-kept and maintained…read moremopeds, with a top selection of single and double seaters. This place does get busy and sold-out fast so be sure and book your choice of moped well in advance. And while you don't need to wear a helmet, if you're at all nervous with riding I'd suggest one. Or to take it slow. There's a lot of traffic on Ali'i Drive and a tourist favourite scenic route. Most motorists tolerate mopeds, but there are plenty of other, big truck, drivers that don't want to play nice. Any way, stay within the measure of your comfort zone and enjoy the most economical way to get around in Kailua-Kona. Zoom, zoom.

BEWARE!!! BEWARE!!! BEWARE!!! Completely misleading and confusing to the renter! This is by design,…read moreit's meant to confuse you! The sign says in big letters (middle box) $12 for 24 hours, Valid 24 hours from purchase! In small print it says Unlimited rides each up to 30 minutes! And separate from box in small print It also says $5 for each additional 30 minutes! Again, this is completely misleading and confusing to the renter! Another box says Three Days $30 for 24 hours, Valid 24 hours from purchase! Unlimited rides each up to 30 minutes! And in small print It also says $5 for each additional 30 minutes! The first box says One-way $4.50! in smaller letters it says Up to 4 bikes 30 minute ride or less! LOL This is soooo confusing! Trust me when i tell you this is a total rip-off! Total racket and full on scam! I ended up getting charged $33.50 for what i thought would be a $12 charge! Instead of using these rental bikes go to one of the Bike shops and rent a good bike for about the same price! Trust me its not worth it...you'll just get ripped off!

This was a great experience for us. We were in Kona for two months and it was our main means of…read moretransport Great bikes and Tina was a great help getting set up. Will use it again and highly recommend it.

Everyone was friendly, helpful and knowledgeable. The bikes…read morewere all in great condition and they had someone there in shop servicing the bikes.

My hubby & I decided to rent a couple of e-bikes so we could zip around Waikaloa & get to a couple…read moreof beaches more easily. We rented them through the website for two days. When we picked the bikes up they were fully charged & ready to go! We had so much fun with them, and would highly recommend doing this if you're staying in that area. The customer service was fantastic & drop-off was as easy as it can get. The bikes were in great shape & had rear baskets for our beach stuff. Just watch for goats 'cause they can't hear you coming

I just got my first serious road bike and used specialize.com 'ship to BIKE WORKS KONA store'…read moreoption. The entire process was completely seamless. Josh handled the delivery and built the bike perfectly. It was a totally hassle-free experience, and the bike was 100% ready to ride the second I picked it up. Huge thanks to Josh for the flawless setup!

They have helped me a lot with my gravel bike and the experience is always five star stellar. James…read moreis a master of bike mechanics. Listen to what he has to say when he makes a gentle recommendation it will go a long ways.

Great service and a great bike. Plus they gave me very clear directions s to get to the trail head…read moreand which trails to ride for my skill level.

So helpful in getting us a volcanic experience riding down the volcano…read more Put a bike rack on our car in minutes and we had fabulous ride downhill

Got a flat while riding and took an Uber to Hilo Bike Hub. Chris determined the tube was bad. We…read morediscussed different options for a more durable set up. He installed light weight puncture resistant tires, tubes with slime sealant, new Ergon grips, and adjustment of disc brakes. I was back on the bike in under an 1 hour. The bike handling, braking and ride is improved.

I utilized Hilo Bike Hub to pack up my son's mountain bike before sending it to the mainland for…read morecollege and their services were amazing! They were able to provide advice on what my options were for getting the bike to Colorado, they were exceptionally helpful throughout the entire experience, and they communicated well the whole time. I had been planning on just paying Hilo Bike Hub to pack up the bike, and then bring the box as sporting goods on our flight. After speaking with Chris, who was very knowledgeable on this topic, we didn't want to take the risk of having it damaged by the airlines and/or TSA if they decided to unpack the bike for inspection. We instead used a bike shipping service, who picked up the bike from Hilo Bike Hub and got it to its destination, all while having it insured appropriately (unlike with the airlines). I just spoke to the bike shop in Colorado that we shipped it to (for reassembly) and they said that the bike was in great shape and that Hilo Bike Hub "packed it phenomenally well". Chris, Alex, and Adam all made this process smooth, pleasant, and worry free for my family during what is a very busy time. The best part is that they were willing to go above and beyond with their service on a transaction that was really quite low in price. It is local shops like this that are such a good representation of the aloha that permeates Hilo, and it should be a reminder to everyone to support your local businesses. Mahalo nui loa no ko 'oukou kōkua!