Used deacon plumbing to hook up a new irrigation system.Problem was,it leaked.Am handicapped and…read moredidn't go down cellar for quite some time. WhenI did go down stairs,the floor was flooded and sheetrock was wet. Caused over 5000 dollars in damage.Had servpro make repairs.Excellent company. Deacon was miserable to work with.At first told me their insurance would take care of it but lied.Had to go through my insurance and pay the 750 dollar deductible. Wouldn't ever do business with Deacon again. The women on the phone is nothing but a liar.*

I just tried to get an estimate. So I called my contact at the Deacon. The lady on the phone was…read moreEXTREMELY rude. I called once and didn't even finish my name before she hung up on me. Called back and she answered, "what?!" I called back again to complain and let them know that this is not how to answer a phone in any situation. That is not what I've come to expect from Deacon and I won't be coming to them again.

Mike came to our house to disconnect and reconnect our gas burners so we could install new…read morecountertops. It ended up being more complicated than expected to reconnect the pipes, but Mike and his team made sure it was done correctly. He will be our first call next time we need a plumber. I would highly recommend him to anyone looking for a reliable plumber.

Did a great job fixing my water hammer and came in on budget...highly recommend :)read more

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and Joe are the best. They've rapidly responded to several plumbing emergencies we've had over…read morethe last few years. Last week they took care of a broken toilet seal. They also fixed the underlying flange issue that caused it.

The service man (shawn) was terrific. He arrived promptly when he said he would - he took on the…read morechallenge of a difficult task- figured it out and got the clog cleaned out even though it was more than 50 feet away from the kitchen sink0 and three different pipe sections away! Did it all in 90 minutes- the day before Thanksgiving! Thank God right !

Predatory pricing! Needed a simple garbage disposal install. Wouldn't provide any pricing upfront…read more Had to pay a technician to arrive with price list that dispatch could easily have access to. And quote of $866 is insane!! Lowe's is doing it for $300!

I am writing to express my extreme dissatisfaction with your service. I have attempted to have my…read moreheating system maintained since October, but after three rescheduled appointments, no work has been performed. The first technician failed to find my home due to an address error and left without ringing the bell. Following two more months of delays and no-shows, I was finally told--mid-way through my third scheduled service window--that your company does not even service my area. This level of unprofessionalism and disregard for a customer's time is unacceptable.

Negative stars. They installed 2 furnaces less than year ago called for service Friday they…read morecancelled first appointment showed up 5 hours late next day Sat after calling multiple times and dispatch tickets for escalation only to send someone who had no idea how to work on a boiler he says .. lol Joke.. now they were supposed to come back today Monday guess what a no show no call or ETA. They are quick to take your money for installs etc but anything else your out of luck. Home depot should stop and sub contracting with them i'll definitely be calling and filing a complaint asap!!

Dishonest and high pressure sales tactics. I have a 3 fam that I rent out. One of my tenants…read morecomplained about not having heat. I made an appointment with Zoella for the next day. Upon arrival the tech called me and said my systems were so old they would not touch them. They said two were not working (which was a lie) and that I should replace all 3. They made a point to stress safety as their top concern and also said I would never be able to find parts. They quickly gave me a proposal and stressed that they needed to know right away to make it happen for the following week. All this despite having never even looked at my systems to see if they could figure out what was wrong. I was able to get another licensed heating company out the same day. The other company's tech confirmed that two of my systems were operating exactly as they should which was confirmed by my tenants. The unit that I called about needed a new transformer and it fired right up without issue and the tech confirmed all 3 units were operating safely. Zeolla operates akin to a dishonest mechanic or a surgeon doing unnecessary surgery, and these guys should be investigated. The worst part is that they were willing to let my tenant go without heat for an extended period of time in order to con me.

This plumbing company is outstanding. We had them fix the toilet in our half-bath, and Mark was…read morevery knowledgeable and friendly. He kept us apprised of ho the work was coming, and he provided quality service to us. They are my go-to plumber from now on! They do it right, and Mark is an asset to the company!

I have used Casper Plumbing & Heating services twice and both times they were super reliable,…read moreresponsive, and efficient. -------------------- The first time I used them was last month when my tenant's pipe burst early in the morning when she tried turning on the kitchen sink. I first had gone on Thumbtack to search for emergency services and was able to get an appointment for noon, but that other company kept pushing out the time they were able to come and also was unresponsive on text. I then went on Yelp to see if there was anyone that would be able to come out sooner. Casper was the first to respond and was able to come within 30 minutes. They installed new water lines to the kitchen sink where the pipe had burst, moving it a bit further away from the bulkhead door where there was a draft coming in, possibly contributing to the frozen pipes. They also suggested insulating the bulkhead door during the winter because of the draft coming in to prevent future issues. After the pipes were installed, there were issues with the kitchen sink, so they recommended replacing the faucet. Due to other emergencies because of the significantly cold weather we were having, they had to come back the next day to finish the job which was fine because only the kitchen sink was not able to be used. Since they were going to Home Depot to get a new faucet, I asked if he could also bring back insulation material that he recommended for the bulkhead door to prevent future issues. Someone came over early the next morning to finish the kitchen sink and not only did he bring the insulation material back, he also did the insulation for the door as well which was super helpful. ------------- I recently used them again to replace my gas water heater which started leaking around 930pm. I was out of state and needed someone reliable to get the job done ASAP. I texted Casper Plumbing and explained the situation and sent pictures around 10pm EST. Hoping they would be able to squeeze me in at some point the next day, I told them we'd leave the basement door unlocked so they can just go in to do the job whenever they can make time. They texted me back at 6:30am saying they can come by that day. An hour later, they arrived and finished the job in about 2 hours. I woke up to a text message letting me know the job was complete and a link to the final invoice. It was nice that they were able to complete the job without having to communicate back and forth about anything, especially since it was the middle of the night for me due to the time difference. Dealing with a leaking water heater while on vacation was stressful, but knowing I could rely on and trust Casper Plumbing to get the job done efficiently while I wasn't even around helped relieve some of that stress. While Casper Plumbing services aren't the cheapest, they also aren't on the super expensive end either. Due to their responsiveness, quality of work, and efficiency, I will definitely continue using them, especially if I need a job done right away.

We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

My boiler stopped heating on a cold early Sunday. I reached out to Peri in the morning. He came…read moreover to diagnose and fixed the issue in the afternoon. He was professional, walked me through the safety checks, and made sure everything was working before leaving. Highly recommend this company. Fast service and reasonable price.

Very good and reliable service!!! We would've froze if Peri wasn't around!! Our heater broke down…read morein the morning and he came a few hours later to resolve it

Mark is a great plumber with an extensive history of experience and is your "go to" local plumber…read morefor all your residental needs. He is generally very helpful with knowledge and good with talking through planned permit work or a good story to boot. He just recently installed the final touch for a whole home portable backup generator at my home, a new 3/4in gas line basement run to supply the generator (or maybe a deck grill someday), the inspector was very accomodating and approved the work quickly! He has also previously helped with regular maintenance like water heater anode rod replacement and a few gate to ball valve replacements for leaky or seized water valves. See photos below of the gas line connection and whole home portable backup generator setup. Apparently it's "unusual" here in MA to have whole home portable backup power (Costco bargain!), everyone is told a $15k concrete slab generator is the minimum, at least, that is what Castle Electric said to me! Do it yourself for a 1/3rd of the cost with Marks help and skip the upselling from the "other" options out there!

Norwood plumbing is simply the Best around. Solid service for 11+ years at our home. 5 Stars all…read moreday. Thank you Mark!

Done as expected. A bit delay due to busy schedule. I have to push multiple times to kick off the…read morestart. But the job is done well.

Look no further! Level of service and professionalism you…read moredon't see every day. Keisuke was prompt, courteous, and quickly diagnosed and fixed the problem. Highly recommend! Thank you Keisuke!