They were great! Very fair and honest pricing. Price even dropped after they looked at it due to a…read moreservice that didn't need to be done.

Good price, fast service, attention to problems with my car and nice owner…read more We will be back

I had an amazing experience getting a car here! Richie & the…read moreteam were all amazing!!! They let me know everything that I would need to make the process quick & efficient. They even got me a newer car with much lower mileage, to boot! Great dealership & wonderful people!

I bought a used car from them 2 months ago there was a few things missing off the which they…read moreordered they call me back after 2 weeks and put the parts on the car. I was very happy with there work

***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

Florida Fine Cars is truly the BEST place to get your next car. The environment and people there…read morewere so welcoming. As a first time buyer I was nervous and clueless but after sitting with Juan (Juan Gutierrez) I couldn't have been more grateful that I had come to FFC. He really took the time to ensure I understood and answered all my questions. He was patient with me and made sure I was making a good choice. Juan truly cares about you and wants to make sure you leave with a great car at the best price of course! Do yourself a favor and go see Juan at Florida Fine cars for your next car. Florida Fine Cars es realmente el MEJOR lugar para obtener su próximo auto. El ambiente y la gente eran muy acogedores. Como compradora por primera vez, estaba nerviosa y desorientada pero después de sentarme con Juan (Juan Gutiérrez) no podría haber estado más agradecida de haber venido a FFC. Él realmente se tomó el tiempo para asegurarse de que entendí y contesto todas mis preguntas. Él fue paciente conmigo y se aseguró de que estuviera haciendo una buena elección. Juan realmente se preocupa por ti y quiere asegurarte que encuentres un gran auto al mejor precio, por supuesto! Hazte un favor y ve a ver a Juan en Florida Fine Cars para tu próximo auto!!

I recently purchased a 2022 Hyundai Kona N Line with only 22k miles, from Florida Fine Cars (4/23)…read moreand I am extremely disappointed with my experience. Exactly 1 week, and 3 days (5/3) after my purchase, the vehicle began experiencing serious transmission problems -- violent jerking on acceleration, grinding sounds, and failure to roll normally when shifted into Drive. When I took it to Braman Hyundai (5/4), I was told the transmission needs to be fully replaced at a cost of $8,500. They mentioned to me that it seems like the transmission was already worked on and they did a very poor job. I checked the carfax report and the one previous owner only serviced the vehicle at hyundai dealerships (nothing serious only service oil changes, and tire rotations) up until it got sold to Florida Fine Cars where they did they're own service to the vehicle. Still not labeled as anything transmission related. They seem to have known about this issue and still sold the car regardless, just not report it to the carfax report. I've seen Florida Fine Cars reply to other 1 star reviews stating they disclose all the information with the customer, and provide honest carfax reports. However, none of this issue was disclosed to me at the time of sale, and it does not appear anywhere on the Carfax report Florida Fine Cars provided me that the transmission was worked on. The only thing they stated was a small accident to the front and side bumper, all cosmetic. I would not have taken the car if the transmission was bad. To make matters worse, I texted the sales representative, Josue (apparently the "new guy") to inform him of the issue with the car HE sold me and he stated to me "bro i don't even work there anymore" Another weird red flag to add to everything. Ive called multiple times, and cant get through to anyone, they say they'll call back but don't. Its almost as if they see my number pop up and purposely not answer because i called from a different phone number and they didn't hesitate to answer, I was able to speak to Mark who was the service manager he said. Saying he'll "look into it" If you are considering purchasing a used car from them, I strongly urge you to have any vehicle independently inspected before signing anything. Do not rely solely on the Carfax they provide you even though they swear by their honest reports.

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company, Executive Tag & Title Svcs., that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called Executive Tag & Title Svcs. company, to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But Executive Tag & Title Svcs. company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the meantime the vehicle was issued a citation of $75 for not having up to date registration by local authorities. Because the vehicle is titled under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I can not recommend this company.

Outstanding, friendly and fast customer service. They stood out ob the phone and in person.read more

Stay as far away from this place as possible I brought a car last year I've been paying on time for…read morethe longest until a rep told me it was switching to monthly even tho I use to be by weekly I had a witness with me then when I Paid this month they talking about they never said that I ask to review the camera the manager started screaming at me they SCAMMERS they told me I had till the 20th to pay the bill and then they repossess the car on the 19th at night and they want me to pay more then I owed they want me to pay 4,119,50 cents when my late payment was only 150 they never sent no warnings if they see you almost done paying the car off they will scam you just like they did to me they will make sure u miss a payment and all of the employees are incredibly rude this establishment need to be shut down they have almost 20+ reports that was done to the better business bureau In the last 6 months this company is terrible they want nothing but your fucking money don't deal with Mike don't deal with the bald nigga don't deal with Eduardo all they will do is scam you you might think you getting a good deal now but nope they give you broken cars they say it's perfect when it's not I had to spend 2k on my own money to fix it and they can cancel the financing anytime they feel like it no matter the reason they don't care if you was always on time or nothing they will cancel and ask you to pay triple and a storage fee to get your stuff out ur car after they repo you for no damn reason I had to pay 200$ to get my personal card and driver license back this business is a fucking scam if you reading this don't go there it's a warning

Do not buy a car from here at all this place needs to be…read moreshut down and i'm not a bad person or speak ill of people but these people are nasty and rude from the manger down to the workers. I had my car for 2 weeks made one payment and my car is already going to hell i'm highly disappointed. i will be pursing further actions on this matter DO NOT BUY A CAR THERE

I don't know what Tanya's problem is, but I've been dealing with primeautos since 2013 and my uncle…read moresince the late 90s. I've bought 3 vehicles from them "as-is" knowing that it's a buy here pay here lot. Their not in the business of giving their vehicles away, who is? But they've been in business a very long time, while others have come and gone. No one stays in business for as long as they have by screwing people over. Maybe miss T is just used to getting what she wants and if what she wants is cheap and new without problems than she should go and buy from a regular big 5 to10 yr payment car lot. But I'm guessing there's good reason why she's not, the same reason why anyone really goes to a buy here pay here credit & short term payments. When I first met the sales owners and creditors of prime I was looking into a Nissan van very nice but when I went to turn it on there was a ticking sound that I didn't hear. I wanted this van, but the salesman had told me that he's was sorry he couldn't sell me the van in good conscience with that sound. I didn't know these people from atom at that point I had the radio blasting and really didn't even know how to shop for cars , at the time. So no if they feel theirs something not really right or even if you find something they want to make sure it's not rolling out of there just to roll back in, they want your business I know they have mine. My daughter will get her first car there I will be back for a 4th & 5th. Don't just put negative remarks because things didn't go your way and you couldn't get your vehicle for practically free, it's not right to slander someone because your acting like a little princess. By the way they will take your lower "reasonable" cash offer. But, do understand they are a business, and they're not just going to hand you a car. Thank You Prime Auto for all you've done for my family Thank You Independent Credit for the same..... Tina Monroig

Overpriced pieces of junk. Look nice on outside but you better have a mechanic go with you. I…read morefound a couple cars that looked nice and drove okay but when I had a mechanic look underneath everything was practically glued together with sealant; these things could be repaired but when we offered a lower price in light of this they wouldn't budge. I was paying cash too. They are banking on poor; unsuspecting people that will finance at their 22% rate and pay full price out of desperation. No warranty on vehicles either and try to tell you Car Fax is not accurate because they don't want you running one on the vehicles.

Yoel Espinal and Ricardo Almanza were fantastic! They were very knowledgeable, explored different…read morefinancial options, stayed patient throughout the process, and helped me find the perfect car at the right price--all in just about two hours. Highly recommend their service!

Muy buen servicio me ayudaron a conseguir el carro de mis sueños y me explicaron todo el proceso y…read moregarantías , mi carro tiene 4 llantas nuevas frenos nuevos y los mantenimiento. Se los recomiendo totalmente gracias