The staff at LUV are exceptionally kind and compassionate. We brought our beloved cat, LUV, who was…read more14 years old, due to severe constipation. Unfortunately, due to unforeseen complications, we had to make the heartbreaking decision to put him down. Throughout this incredibly difficult time, the doctor was clear, honest, and compassionate in her guidance, helping us understand the situation and make an informed decision with empathy and respect. We never felt rushed or pressured. Every single staff member at LUV treated us and our pet with deep kindness, patience, and genuine care. Their compassion and support made an extremely painful experience a little easier to bear, and we are truly grateful for the dignity and love they showed our beloved companion during his final moments. We sincerely appreciate the care and humanity shown by the entire LUV team.

I want to be clear in my review and say I met some truly delightful people at this facility and I'm…read moresure they do good work but my experience was truly terrible. The ladies at the front desk are wonder. Super kind and courteous. My dog is in the middle of health crisis... my vet and I have formulated a plan we're both comfortable & confident with where she gets her core treatments at their office and there is some home care treatment. I ran into a relatively simple issue (her port for fluids had clearly slipped) and that required the assistance of a tech to help correct. Because this facility was open after hours my vet had suggested I go see them. When I arrived the first thing I was met with was inappropriate questions about the plan my vet & I put in place for dog. I was lectured on the dangers of providing care for my dog at home, and ultimately she didn't correct the simple issue I originally went in for. I'm sure the vet had the best of intentions but she knew nothing about me, my background, and my experience. And quite frankly I didn't feel compelled to give this woman my resume or list of credentials. Given that my dog is under close supervision by our vet (who has MANY YEARS of experience she does not); her attempts to impugn his decision & abilities (and quite frankly mine) were unprofessional, inappropriate, and completely unacceptable. My advice is simply this... you're an urgent care, address the immediate problem someone needs, don't question the decision of another veterinarian when you clearly don't know what went into making those decisions; and check your personal biases and opinions at the door. I paid $180 simply to be lectured and judged; and my sweet girl never received the care I went looking for- that was extremely frustrating. So I visited my vet first this morning and got my baby squared away. Wishing Loudoun Urgent Vet many years of success, this was one experience and while it was disappointing it won't deter me from going back if I absolutely need. I hope my next visit, whenever that might be, is better.

Very disconcerting recent visit with Heidi M Macey, DVM at the Chantilly location, including a lack…read moreof communication, inability or unwillingness to explain prognosis and recommendations and an overall attitude that seemed like she did not want to interact with my senior aged mother, who left in tears over our pet. That coupled with a new and seemingly poorly executive new patient system was both disappointing and stressful.

Took my dog in for a rabies shot at 9:30 am with a drop off appointment. When 5 pm came and went…read morewe called we were told they needed to call us back. No call back so we showed up just before closing at 6. We were asked to take a seat and wait! It took over 8 hours to administer a single rabies shot AND SHE HAD NOT BEEN TREATED WHEN WE ARRIVED! When we finally left she was anxious and frazzled. I know I would be upset if I were locked in a cage for 8 hours and ignored for 8 hours! Keep in mind that my dog is a 12 year old Golden Retriever (she's basically like a 90 year old human). The bill for a rabies shot was $146!! At 6 pm, they presented me with a treatment plan for all kinds of unnecessary stuff for a senior dog as they were closing for the evening. They had 8 hours to call me to sell me on unnecessary medical procedures but there was no communication attempt and out calls were not returned. I will not use Banfield Pet Hospital again.

I was enrolled in Banfield's Wellness Plan without fully understanding it was a non-cancellable…read moreyearly contract -- $80/month that I could not get out of regardless of my experience. During my time as a member, my dog's vaccinations were mishandled on multiple occasions: she received double doses and incorrect vaccines. This is a serious medical error that should never happen at any vet practice. Beyond the medical mistakes, my dog was visibly terrified every single visit -- a sign the staff wasn't handling her with appropriate care. The final straw: when I applied to adopt a cat through a rescue organization, Banfield reported that I was not a fit pet parent. This, despite the fact that I was literally locked into a contract with them and had no choice but to continue using their services. I was paying $80/month and they used that relationship to undermine my character as a pet owner. I would strongly caution anyone against signing a Wellness Plan without reading every line of the cancellation policy. And if your pet is showing fear or stress at visits, don't ignore it -- I wish I hadn't.

The friendliest & most caring staff and vets. From the moment you walk in, my pet & I are warmly…read morewelcomed. I see them engage positively with all the other pet parents too. The vets and techs in this location are top notch!

Although they didn't have the fish tank I needed, I am giving this review 5 stars because of the…read moreemployee Christiana. She was so helpful and kind and the reason. I will be going back there. There is a huge selection of fish and they seem to be in really good condition. I feel the employees care about the animals a lot.

We went to Petco today to get some neon Tetris for my daughter's tank. The sales associate did not…read moreseem to be very helpful or happy to be there. There were only three neon tetras so we asked for all three. The associate chased the three around with the fish net overturning plants in pursuit. To my daughter's horror, One died so we were left with two. We took the two home and within three hours one of them died. We tested the water on the tank using the test strips and it tested safe. They do have a policy to return your fish if it dies within 30 days. However, I doubt I'll return. RIP Finn

Lost my babygirl after 16 years of being together. Rainbow bridge let me and my family have our…read morelast goodbye to our beloved when we dropped her off. Welcomed her back home two days later in a beautiful wooden urn. An amazing company that you will not regret choosing. The most respectful and professional people who listened to our needs. Could not have thanked them enough.

We lost our little Omega on 9/11. I checked out various pet cremation services was not feeling…read morewarm and fuzzy until I contacted Rainbow Bridge and spoke with Zane. Zane and Logan were wonderful, respectful and explained the process to me. There were no red flags - others wanted a fee for private cremation but if you wanted to observe the chamber they then asked for an additional $350 for that. Logan did a wonderful job with the clay paw prints. Everything about them made me feel like I was in good hands. I actually chose to drive to their location and it was worth the 1-hour one-way trip! Highly recommend them.

Stopped by Green K9 when I was visiting a friend nearby and I love this place! I may need to make…read morespecial trips to Urbana just so I can visit the store. It is locally owned, and they have lots of unique treats that you can't find anywhere. I'll be back!

ZERO STARS! Shame on…read moreGreen K9 Urbana and how they treat longtime loyal customers. Long story short was helping a friend get her dog to the groomer. They said arrive by 9:30 and they can still do the grooming. Raced said dog there, ran into the building (rolling my ankle on the way IYKYK), and got to the desk at 9:30 on the dot (honestly might have been 9:29 when I walked in the door). Was told sorry the groomer said she can't take her it's 9:30. I said "you told my friend be here by 9:30 so what's the issue?" The front counter person said "It's 9:30 so the groomer can't she's very busy today." I said "well what if it was 9:29 and 59 seconds?" Counter person said "well we aren't an actually keeping a timer?" Yet that's exactly what they were doing. SHAME on this local neighborhood business for treating anyone this way. We personally left Green K9 back when Marni sold it because it's been totally downhill since and this is just another instance. This place is garbage and hopefully they won't last much longer in our town.

I would honestly go to ANY other vet than this place and if you do choose to go here have them…read morereview what they plan on doing with your pet with prices and make a decision then. I walked in to get my dog a few shots to be boarded up, and walked out with a 630 dollar bill. Every shot was overpriced. They charged me a 95 just to tell me my dog could lose 2 or 3 pounds. Then I asked them after seeing the bill if there is anything that doesn't need to be done today. They said nope everything is mandatory and that they proactively charged me 79 dollars for a fecal test I have to collect at home. They wouldn't refund me the 79 but would give me store credit. Sooooo with that being said I will not come back to this vet and this place will have you leave feeling like you just got scammed

Situated between a tutoring center and Jenna's grooming, is this small animal hospital with only 4…read moreemployees at the moment (1 doctor). I called in on a Sunday morning to see if I could bring my pocket puggle in for her annual exam & they were able to fit me in. The exam itself took about 10-15 minutes as I spoke with the doctor (Dr. Vanama) about my dogs history. Dr. Vanama and Devin were both super welcoming & kind. Dr. Vanama really took the time to listen to me & gave me better suggestions (medications) when it came to my dog. I love that she didn't pressure me or anything. Insanely good pricing as well (& this is coming from someone who has worked at an animal hospital before). I've already booked my next appointment with her for my other dog!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

The staff is great! They are very accommodating for my pup who has turned anxious as she's gotten…read moreolder and no longer likes daycare (she figured out how to open their door and just leaves when she feels like it ). They recommended she did day boarding and she loves it! They know us by name and are always happy to see her. Definitely recommend for anyone looking for a place for their pet to relax while you are at work.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

Montgomery Pet Sitters is great company! I have used both of their services - walking and…read moreboarding. The care and compassion they have shown to my dog, Buddy, is heart warming. As a pet owner, we are finicky people. However, Stephan has gone about and beyond in taking care of my "baby" I highly recommend MoCo Pet Sitters of Gaithersburg. They are truly a blessing in my hectic life!! AK

It has taken me about a month to be able to write this review so that I can try to be as objective…read moreas possible, and to dissipate the anger I felt upon my return home. The good news is -- my dog was still alive when we returned from a cruise. Stephan provided in-home care in our home the greater Palm Springs area while we were away. Because our dog appeared to be okay, we give 2 stars ("it could have been better") instead of 1 ("Not good"). (Frankly, I'm being generous). That's the good news. The bad news is: * Our home was pristine when we left. It was dirty when we returned home. Filthy, really. Off-white rug was strewn with lawn debris and a visible track of foot traffic and dirt appeared where it had never been before between the sofa and the back door. The kitchen, where cooking had occurred, had not been wiped up, dishes in the sink. The sofa was disheveled and 'lived-in' with an odor that required steam cleaning to remove. Our ordinarily pristine home was in general disarray in every room, and the house emitted a mysterious, but pungent smell. There appeared to have been no attempt whatsoever to clean up his own mess or to straighten the house in anticipation of our return. * We came home a couple of hours earlier than expected to find not only a home we had to re-clean in order to resume normal life, but multiple windows and doors open and the A/C on (presumably to air out the mysterious stench). * The cost for this service, requiring up-front payment, was nearly double what others charge in the area, but we (perhaps stupidly) believed the many 5-star ratings. We did not receive 5-star service. * The pre-prepared and measured food for our dog's daily meals was only partially consumed. * Our housekeeper came by at her scheduled time (by accident, forgetting we had cancelled her visit during our trip), but was not able to enter since no one answered the door, despite the petsitter telling us that he 'never left the house' or our dog alone. * Our dog, who is normally very friendly and approachable, appeared skittish in photographs during our trip -- tail down, ears back, avoiding rather than approaching and playful. I noted it during one text exchange with the petsitter and was told that 'this dog is NOT scared.' I beg to differ. I know my dog. * The patio plants, which we agreed would be watered daily (desert), were bone dry and wilted when we arrived, requiring immediate attention, although the hose was stretched across the lawn, presumably from some earlier use while we were gone. * In addition, the petsitter had many demands for his own comfort and convenience, which were 100% provided. The same courtesy was not returned to us, even though we discussed very clear expectations for both our dog and our home prior to our departure. * Our planned departure for a cruise was delayed for about an hour because the petsitter locked himself out of his car in the street, requiring a plan to avoid having his car towed. We allowed him to park in our garage vs. the guest parking lot. Rather than making our departure and trip less stressful, we found ourselves being more stressed because of the petsitter's own challenges, both before and during the trip and especially after. We had several conversations and a couple of site visits prior to the trip to introduce Stephan to our dog and to clarify the assignment(s). I wrote a detailed list of Q&A to guide any questions that might have arisen, including providing multiple vets and emergency contacts. I had reservations about some of my observations pre-departure, but we had already paid a non-refundable deposit of $500 and we were out of time to arrange anyone else. At a cost of $1500 per week for housesitting/pet sitting, I expected far better and more and got substantially worse and less than what we had discussed and reasonably expected. I'm just glad our dog was generally okay. Hence, 2 stars instead of 1. I wish I could report a 5-star experience and recommend this company and sitter to others. Unfortunately, I cannot.