To anyone reading this review, let me start off by saying THANK YOU to Dr. Khalabari and the whole…read morestaff of Metrolina Eye Associates in Stalling and Union West Surgical Center Indian Trail. I am definitely not shy nor would I feel hesitated in giving my whole-heartedly honest review. Let me start off by sharing my own experiences and how I end up with Metrolina Eye Associates. Being that it was my mother's first time to be treated for cataract as well as my first time learning what is all involve including the medical cost, it was very difficult to find the answers I need to help me decide where to take her especially when she only has Medicare Part A and B and no other supplemental insurance. Cost and finding the best cataract doctor in Charlotte was very important to me for the sake of my mother. I had called every eye doctor in the area all over Charlotte many of those I highly would NOT recommend (Mecklenburg Eye Associate, Christenbury Eye Center, and Horizon Eye Care just to name a few of NOT to go) from University Area, Uptown, South Park, Myers Park, Ballantyne, and Cotswold and every single one of them (the front desk, reservation desk, surgical scheduling, and billing department) are both incompetent and unempathetic that had left me with frustrations because these doctor's office (except Metrolina Eye Associates of Stalling) could not give me any definitive answers of what the cost be for a "regular/standard intraocular lens IOL that Medicare will ONLY cover" even after I had already explained in detail what my mother can ONLY afford. We didn't care what their doctor would prefer or suggest. We only care what Medicare ONLY covers. How hard can it be to provide me the exact procedural code rather than giving me an "overprice range of speculative cost" or responding for which I find it very common and very irritating - "I DON'T KNOW" response. The code is what medical facilities use when billing the insurance company. After calling different offices, many times I find myself having to explain repeatedly and asking questions in different ways that perhaps these front desk/reservation staff/insurance billing departments could understand what I am looking for --- COST! After responding that I am fully aware that Medicare will cover 80%, I still need to know exactly what is the 20% of what basis without it the percentage is useless. In other words, the $$$$ amount. Because the out of pocket expense is very important to us who has limited insurance coverage, we wanted to make sure we won't end up paying an outrageous price or between $1,000-1,500 per eye, which includes anesthesia, doctor's fee, and surgical/hospital cost. Knowing exactly what the cost would helps us proceed to the next step and that is looking for a reputable, experienced, knowledgeable and caring eye doctor. After careful review (including obtaining the probably cost) and two months later, I've decided to take my mother to Metrolina Eye Associates and it's the BEST decision ever! Finding the right doctor can be daunting and stressful. Do your due diligence. Metrolina Eye Associates - Stallings and Union West Surgical Center - Indian Trail has hired the most professional staff from front desk (who are responsive with welcoming voice and great listener), technicians (who are gentle), billing department (who are thorough, specific, and honest), doctor's scheduler (who are cordial and empathetic), and most importantly Dr. Khalabari who is very knowledgeable, cordial, confident, experienced, honest, and forbearing with every single patients he sees to make sure all questions and concerns have been answered. He tells you the expected, unexpected and the worse-case scenario leaving no surprises. He's not the typical doctor who sees a patience as a dollar sign, which means spend only few minutes with the patient and move on to the next. The more patient seen on that particular day the more money is collected. It's like a quota that some doctor do, I think. When it comes to finding the right doctor and medical office/facility, I'm very careful and meticulous about. In my opinion, I find it very important that doctor's office staff the front desk position with knowledgeable, good listener, and responsive people with great customer service not just some machine which many patients and prospective patients find themselves leaving voicemail(s) and calls left unanswered or unreturned. I'm very cognizant, pragmatic, and conservative individual that I make sure that I approach the situation in the best solution possible with choices available at the time. Having said this, I ultimately recommend any cataract patients to come to Metrolina Eye Associates and Union West Surgical Center see DR. KHALABARI. They also do general eye care and LASIK. Again, my mom is 81 years old with one eye blind due to the amount of cataract in her right eye. Today, both eyes are 20/20. Thank you to Metrolina Eye Associates and Union West Surgical Center.

My mother has been a loyal patient at Monroe location for years. After recently losing her husband…read moreof 40 years, she was understandably overwhelmed and dealing with grief, insurance complications, and countless responsibilities. Because she had to cancel and reschedule appointments during one of the most difficult periods of her life, your office refused to accommodate her or make any exception. The complete lack of compassion and understanding shown toward a long-time patient was extremely disappointing. Respect and empathy clearly means very little here. As a result of this upsetting situation my family and I will be taking our business elsewhere and will not be returning.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I highly recommend Providence Eye & Laser Specialist to everyone…read more The facility is very clean. The staff is wonderful and Dr. Nunnery is honest and a true professional that cares about the patients well being. I will be back each year moving forward. Thank you!

I had a great experience with Dr. Moss at CEENTA. He was very professional, patient, and caring. He…read moreperformed a thorough examination, clearly explained my condition, and provided an effective treatment plan. I really appreciate his thoughtful care, appropriate treatment, and the time he took to answer my questions. I highly recommend Dr. Moss.

This place is ridiculous. They overbook to an extreme. Almost a three hour wait. I will find…read moreanother eye clinic. I only wish I could give it 0 stars.

I was very pleased with my experience at Union Family Eye Associates. I have dealt with eye issues…read moreall of my life and usually see to ophthalmologists. I needed to update my contact prescription and my former doctor couldn't be seen for 14 months!!! I booked an appointment at Union Family and discovered that Dr. Bhat has all the technology and knowledge to address my eye issues. He and his staff are friendly and extremely personable! There is a nice selection of frames and even a good selection of Goodr sunglasses!

Amazing eye care!…read more I've been seeing Dr. Bhat for over 3 years and he has discovered 2 medical issues no one else would have detected. Very caring practice with high quality care!

What awful customer service. I twice tried to chat on their website to schedule an appointment and…read moreno one responded either time. When I called I was put on hold for a long time and ultimately chose the option requesting a call back. It took hours to receive that call. That employee forwarded me to another employee where I had to leave another message which took hours for a call back. The first available appointment for a (short) consultation is 15 weeks out. What a joke. They must not need my business.

Dr James is fantastic and it's a shame he is supported by the group up front who seem not to care…read moreabout patients, have absolutely no manners and seem incapable of a polite demeanor. About to find a new doctor.

I CAN SEE! I CAN SEE! Thank you Dr Nichlolas Graham, OD, MS . Let me tell you folks that he is the…read moreBest at what he does Bar None. Great customer service. Awesome experience! When it comes to your vision! Diversified Eye-care is an easy decision! God Bless all my fellow yelpers always

Dr. Graham is a great Optometrist, very personable, great service & very thorough. The staff is…read moreefficient and appointments are timely with very little waiting. There is also a good selection of frames styles to try. Highly recommend!

Dr. Gifford is the best. Have been going to him for 15+years. He is so caring and thorough. Listens…read moreto any concerns you might have. He stays on top of issues you are having. His staff are very pleasant and sweet. I would highly recommend Dr. Gifford as your optometrist.

I was quite disappointed with my first visit to Vision Care Associates. My appointment was…read morescheduled for 11:30 am. My initial assessment did not start until 11:55. When I mentioned my displeasure to an associate, I was simply told "we have been running late all day". No attempt was made to tell me in advance that they were running late or any form of apology. This will be my last visit to the place of business.