I started going to The Couch in the summer, following some bouts of severe depression and anxiety…read more I called on a Friday and they were able to get me in on the next Monday. I saw Lauren Lazarus for my first assessment and when I tell you it was a game changer, I mean it. This was the first time I felt like I'd been truly heard by a medical professional and she made me feel like I had hope and wasn't just someone looking for drugs. I wish insurance would cover it, but if you have the ability to finance it, I highly recommend going to The Couch. I've done both the in-person and Telehealth and both options were great. The rest of the office staff is very friendly, in regards to scheduling or talking to another nurse regarding medication. As a tip, they usually don't answer the phone right away but they're fairly quick with responding to messages.

I've been going here for about three years now and I have always had an extremely difficult time…read morereaching the office and refilling prescriptions. This year I was prescribed a new medication and because of how hard it was to get into contact, and to schedule an appointment I would go one month with medication and then one or two months without it. Also making an appointment is very hard. It typically takes me about a week to even reach them or have them call me back. They also won't refill your prescriptions if you need to have a appointment but they do not call you or communicate to you that you need to have an appointment. I have also found the front desk people to be quite rude. However, there's been a new girl who's been answering the phone who has been lovely.

Concierge physician. Conveniently located in St. Matthews. Very thorough, and conscientious…read more Excellent bedside manner. Staff very kind. Minimal waiting. Takes a full hour with you at every appointment. Dr.Haney, or Dr. Rueff ( another coincerge MD) available 24/7, 365. No hassle like " regular" offices. Cost very reasonable. Highly recommend.

Dr. Haney is one of the few doctors in the Louisville area that has remained in an independent…read morepractice. Dr. Haney always takes the time to listen to me, and I really think he cares about me as a person. I am confident in his ability to monitor my health and he always tells me what I need to know. Either he or one of the two other physicians in the practice are available 24/7/365 for emergencies, and this practice even follows its patients admitted to Baptist Health-Louisville hospital.

Exceptional experience. Derby City DPC is what modern medicine should be: efficient, warm, and…read morecompassionate. Dr. Lovelace knows how to make a patient feel valued, spending the time answering my questions and concerns without rushing. The office environment is also warm and inviting. Whether you are young with little health concerns or a higher maintenance patient who is 50+ (me!) the convenience and personal attention you can get in a direct primary care practice like Dr. Lovelace's is very attractive and relatively affordable when you really look at the overall costs. No more booking appointments months in advance, and you can spend more time with your doctor, who can get a better understanding of your medical history and needs.

I was looking for somewhere to get a pre-travel COVID screening test done because all of the local…read morepharmacies were backed up and I was fortunate enough to find Dr. Lovelace and his practice. I was met at my car by staff who was kind, informative, and efficient. She asked where I would be traveling to in order to make sure that I would have the correct test completed. I never had to leave my car! Doctor Lovelace himself came to my car and performed the COVID swab and made sure to answer all of my questions. As someone who works in healthcare myself, I will be adding them to my go-to list of providers. Highly recommend for anything you might need. Be sure to check them out!!

I have been a patient of Dr. Poorkay's for about 10 years and he is by far, the best Dr. ever! He…read morehas both, great bedside manner and very intelligent. His staff is pretty amazing as well... Especially the young lady that does labs! She's the best stick ever!

Before my primary care doctor talked to me about the possibility of starting testosterone, i had no…read moreidea what an Endocrinologist was. (If you're wondering the same thing, it's a hormone specialist). Though i'm sure there are probably lots of reasons to see a hormone specialist, this review will mostly be for FTM guys and you curious yelpers who want to look through the window into the world of trans. I walked into the first appointment not knowing what to expect. I'd not done any real research and, if we are being honest, i wasn't totally mentally prepared to start T that day.. which is what i thought was going to happen. When i arrived, the staff were very welcoming and friendly. They used the "he" pronoun without me even asking them to. They also asked what my preferred name was, but at that point, i hadn't thought of a preferred name. They let me know that whenever i decided on something new, just let them know and they'd update it in my file. (flash forward 5 weeks when i did have a preferred name -- they updated it not only in their office records, but also in the Norton records -- so all Norton network folks would be informed) So, what to expect if you're seeing the Endo for the first time: 1) they will weight you and take your vitals before putting you in an exam room. The nurse that always does this is really chatty. She shamelessly flirts and really builds up your self-confidence. I naturally have a pretty large head (that's what she said), but i think lots of guys would really feel great after interacting with her. 2) Dr. Poorkay will come in and ask you family history and relationship questions. He's basically gauging if you have a support system in place. He'll refer to you in person and in his notes using your preferred pronouns. He'll tell you what's required to start T: a. a letter from a therapist (if you need one, I recommend the doc in my TransList bookmarks) b. blood tests -- a lot of them. (they will write the order and tell you there is a lab right down the hall. i recommend talking with your insurance and knowing what will be covered. I needed 9 tests - things like a lipid panel, T-Free and others i'd never heard of. if you don't have insurance or have a really high deductible, see my review of Any Lab Test Now) 3) You won't leave your first visit with a prescription. He made a follow-up appt for 5-weeks out. 4) When you return with your letter and lab tests, you still won't get a shot that day. He'll ask you a few more questions, give you the chance to ask all the questions you spent the last 5 weeks thinking of, then you'll leave with a script. I was disappointed with this, but i understand that they can't give out the serum in the office. 5) AFTER you fill the prescription (i recommend the "Good Rx" app to find the most affordable pharmacy), you'll have to return to get your 1st shot. They require that you either come in each week for the shot OR have someone administer it for you. If you choose the latter, you'll save time and money, but that person will need to come with you to be shown by the nurse how to do it. 6) Dr. Poorkay will schedule a 3-month check in, which will require lab tests again. This is to make sure the T is effective and nothing else wonky is going on with your hormones. After that, the visits will be less frequent, maybe once or twice a year. Lastly, since his office is a part of Norton Healthcare, you can log into your "my chart" to look over your appointments, lab results and to send messages to Dr. Poorly or his staff. They typically respond within 24-48 hours. 4 stars just because i wish information like this had been available to me before starting the process. The staff are great, Dr.Poorkay is great and i'm so grateful to have been able to pretty seamlessly start T. **I've created a TransList bookmarks list for other Trans Guys on a similar journey. Best of luck fellas. There are lots of great trans friendly businesses and health providers around louisville. how lucky are we? :)

I would recommend this amazing Doctor and his staff to anyone . Their great and friendly makes you…read morefeel at home .

I know this flies in the face of the seemingly endless 5 star reviews elsewhere, but the office…read morestaff is either woefully understaffed or incompetent. I am in constant significant back pain with a herniated disc, and I was referred to Dr. Vermuri to get an epidural injection ASAP. Meeting with Dr. Vermuri went fine and he said to schedule an epidural with his staff. I was told by his staff when checking out that I would hear back from the scheduling person within one to two days. After three days I called to find out when my epidural was scheduled for since I had not heard anything. I was told by someone named Amy that it is typically a week or more before an appointment can even be scheduled, and that they were currently running three weeks out AFTER you were scheduled. When I asked why in the world it takes a week to even get a procedure scheduled, I was told "the only person that schedules epidurals is Heidi, and she can take a week or more to schedule a procedure since she multitasks like the rest of us and has many other duties beside scheduling." So, I am in constant stabbing pain and at the mercy of a single multitasking "when she can get around to it" scheduler to even get on the books. That is one star. Appalling.

Love this practice! I see Susan, APRN there and have seen…read moreDr. Wantland as well. Both take the time to listen to problems/concerns and find solutions. I have had a very hard time finding a provider that i trust and feel takes the time to have a conversation with me and I feel like I have finally found this here! The only reason I didnt give them a 5 is because they can't do x-rays in office and this would be a huge help! I cannot say enough about these two providers here. My husband loves seeing Dr. Wantland as well and is very picky about his PCP. :)

Wise, kind practitioners behind every stethoscope, desk and phone. Couldn't recommend more highly.read more

Outstanding physician and staff. Knowledgeable, thorough, caring and timely. Have been going to Dr…read more Kolter several years now, having been referred by a friend, and are very thankful for his practice. Highly recommend

Dr. Watson's associate, Dr. Kolter is new to the practice and comes highly recommended by Dr. Jill…read moreWatson. Dr. John David Kolter is new to the world of private practice and has a lot to learn about patient care. I met with Dr. Kolter for my initial visit and general physical exam. I started by telling him that I have Asthma and that I needed a prescription for Xopanex. He had my medical records in front of him which include all prescriptions from my previous doctor, including Xopanex. He told me that he felt that I should have some extensive ($768) tests to "make sure I really had Asthma." I felt there was no way to get the prescription without taking a very expensive Pulmonary Function Test and coming back for a follow-up appointment to discuss the results and get a prescription (creating another insurance bill). I spent 5 hours at the Baptist East Hospital taking this Pulmonary Function Test, just to confirm what I've known since I was 8 and what was written in my records that he had in front of him! It was a total waste of my time and the total cost to me after insurance was $768.46 for the test alone. Plus another office visit that cost me $104.00. I'd been fleeced! I can't recommend going to this practice due to the fleecing I experienced from both Dr. Kolter and his insurance coding vultures that charged me for every little thing that I mentioned in my interview. This is the epitome of modern legalized extortion. Save your money and find a more experienced doctor who knows how to trust their patient and read their patient's history before prescribing a bunch of needless tests and avoid this predatory insurance-coding practice.

Brittani is super caring and I wouldn't hesitate to refer anyone to her! She will work to help you…read moreand is also very considerate of your time. She works to help you schedule so that you get the most out of your therapy sessions. Definitely TWO THUMBS up from my family!