In today's very busy modern world of medicine doctors are very busy and do not often have time to…read moredo extra things like offer free reviews of MRI's and X-rays to give a second opinion. I am thankful that Dr. Rouben took the time to review my MRI and give me a second opinion about my injury. I now feel much better about what I have to do next. He was very personable and a pleasure to deal with. He was very direct and explained things in terms that were easy to understand. I have yet to schedule my surgery, but I am seriously considering Doctor Rouben as my surgeon.

From the owner: Orthopedic Neck and Spine Surgeonread more

Amazing! He's very intelligent and knowledgeable. He gave me my life back after seeing numerous…read moredoctors the last five years. As I told him in our last appointment, I could cry at the gift he gave me of relieving my chronic neck pain after so many attempts with other failed methods. I highly recommend Dr. Owens if you are contemplating spinal surgery. I was quite anxious about the neck fusion. Seven weeks later, I feel like a new person. I'm excited to see how my body feels when I'm fully recovered.

Back surgery Professional, personal care…read moreDowntown My husband has a positive result in 2011 and still has no pain today!

Right shoulder and arm issues family doctor sent me to ortho. Ortho took xrays, diagnosed as…read morearthritis , sent to rehab. Problem became worse, so family doctor sent to Norton Leatherman Spine clinic. First visit lasted maybe 10 minutes, advised they were ordering an MRI. Nine days later I still hadn't heard anything (had left 3 messages at office). Finally, the nurse practitioner's assistant, called with two options. She couldn't answer any of my questions only went by her script. I messaged the nurse practitioner with my question, no response. I complained to my doctor, low and behold later in morning, nurse practitioner sent a terse response, "bla-bla has nothing to do with problem". Still had not heard from a pain center they supposedly contacted on my behalf. Long & short - very noncaring visit, after visit, follow up, resolving patient problem. Terrible Experience!!!

I got surgery with Dr. Glassman (who I loved) when I was 16, a year ago when I was 24 I started…read morehaving back pain, a few months ago it got really bad so I called Dr. Glassman's office to check it out, they sent me to a Nurse Practitioner. I guess cause he's now only surgery, so I have to see if it's surgery related first. I don't mind NP's, so don't think I'm upset about that, but the Nurse Practitioner they sent me to was extremely nonchalant, made me feel dumb when I was stressed or had questions. Literally said "these questions aren't really gonna solve anything." Which may be true, but damn, just be a little more sympathetic. And then when we made a decision to get a referral for pain management RATHER than physical therapy, I got a call for PT and not pain management. When I called to get this rectified the nurse who answered told me she didn't know where my NP put in the referral and now it was my job to figure out where I wanted to go and call around to see who took my information and THEN call her back with that information and they would send a referral. When I asked if she could just ask the NP where she put the referral because I'm a full time student and full time third shift worker and don't even know where to start looking for all that information she responded with "she might not remember, she didn't put it in the chart. So I can ask her but if she doesn't remember we're gonna go down this route I just laid out." I was baffled, I said "okay" she said "okay" and then hung up. Didn't even say goodbye. So I instantly called my friend who works at UofL and she helped me set up an appointment there.

He won't let you speak for more than 10 seconds, he dismisses anything his patients have to say,…read moreand he lacks even basic bedside manners. Worst of all, he doesn't take responsibility for his bad outcomes, blaming the searing residual leg pain on "difficult anatomy" and eventually a "hip problem". I would have hoped he had more professionalism to own up to his poor result.

From the owner: Specializing in: - Spine Care…read more- Physicians & Surgeons, Neurosurgery

TERRIBLE - BEWARE, this man caused me to eventually died and be resuscitated from what was a (in my…read moreopinion) BOTCHED low back surgery. He cut the sack surrounds the spine causing Greater Pain / Discomfort then before I went in the hospital for his surgery. His office NEVER followed up after the (BOTCHED) surgery. His office put the surgery off for each of 2 days prior backing up the dates. Telling not to take any medications (one of which is Acid Re-flux) each of the days B/4 the surgery plus the additional days I had to lay on my back in Norton's hospital. Sent me home after the 2 days in the hospital medicated enough to not be able to know what was happening. I deteriorated enough to be "Care-Flight'ed" back to Louisville / Norton's, placed in an induced coma, which caused me to died for 2 1/2 minutes. After Chest compression's in the ER brought me pack to life, I had to relearn my walk, swallow, talk again. I still have about 50% of my cognitive abilities. Dr. Harpring (in my opinion) has taken my life from me. Please beware!!! Duck Sounds!!!!!!!

dr. cassidy and his associates have treated and operated on me for over three years due to multiple…read moreaccidents where my spine was broken in multiple places. dr. cassidy and his associate melissa hubert, gave me the best care, the straightforward scoop on my treatments and had me work with them when determining the best most beneficial way to handle my problem. surgery is not always the answer and is avoided, if possible, but if it is necessary, i cannot think of better hands to trust my treatment and future to. the care, concern, and professional treatment of his office are fantastic and i strongly recommend his services.

Dr Benjamin Newman is a brilliant neurosurgeon and he was able to diagnose my husband's medical…read moreproblems when no other doctor could. He is excellent and I highly recommend him.

Drive-thru labs and vaccines is the most ingenious and convenient healthcare associated appointment…read moreI can think of! I'm honestly I'm kicking myself for not thinking of this location as a resource sooner. Don't quote me, but I'm pretty sure the drive-thru idea came into fruition amidst the COVID-19 pandemic. This Norton Healthcare Express Service Center is quite literally an old Valvoline or Jiffy Lube turned drive-thru labs, vaccines, EKGs, and a handful of other quick in and out services. Full disclosure, I am a newer Norton Employee, but have been a patient and big fan of the way I've been treated as a patient for many, many years. Norton offers a health rewards program for employees. I basically earned points for being in good health. Some of those metrics are things like blood pressure, cholesterol levels and absence of nicotine. Wanting to ensure I earn the maximum healthcare benefit, my Doc ordered a set of labs back in early September. My PCP and typical Norton office location is amazing, but with my insanely busy work/nursing school schedule, I just wasn't finding a convenient, early morning time to fast and drive over for labs. I knew that I could pop into just about any Norton location to have labs drawn at any time, but I kept forgetting to fast, or didn't have time to park, go through the registration process, go sit and wait, etc. Today, I finally had a day off and I made a point to fast so I could drive to the closest Norton location and knock labs off of my to-do list. I figured I would swing by Norton Women & Children's in St. Matthews, since it is the closest location to my house. Before leaving home, I decided to hop on the Norton website just to see if a closer location presented itself. The website reminded me of this location, where I could have labs and vaccinations taken quickly, and from my car. I'd gone here during Covid to receive one or two vaccinations, so I was familiar with the location and ease. Like Taylor Swift, I just forgot that it (you) existed. Silly me. This Express Center is in Hike's Point, an extra mile further than NWAC from St. Mat's. No big deal. I pulled up to the garage door and waited less than 2 minutes. The door opened, I drove in, they got my information and pulled up my medical record. They could see exactly what labs were ordered, and asked me if I'd like to take the urine analysis at the same time. I'd forgotten about the U/A, so I had just emptied my bladder before leaving home. They were patient with me as I chugged water, then had me sit in my car as they rolled a little lab cart over to draw my blood. A minute later they showed me the restroom and handed me a specimen cup. Having peed 15 mins ago, I was only able to produce about 15 ML. I asked the lady at the computer if that was enough, or if I should swing around to the parking lot and wait a few minutes until my kidneys did their thing. She wasn't sure, so she walked inside to ask. The lab folks told her that 15 ML's should be sufficient, so they sent me on my way. These labs have been looming on my to-do list for over a month. It felt great to knock off the task, and to do so quickly, conveniently, on my schedule-- no appointment needed! The entire appointment took less than 10 minutes. I didn't have to schedule a time, I didn't have to wait to be seen, I was literally able to choose a time that worked best for me, pop in my car, drive over, and get it done. How cool is that? If I had needed my flu shot, I could've also gotten that while I was there, too! I have long been a fan of Norton Healthcare, but experiences like this are icing on the cake. The convenience and access to kind people, competent, quality care, is just an another example of how they raise the bar. Next time I need labs or a vaccination, I'll be sure to remember this location exists and makes things oh so easy. 5 stars. 10/10 recommend.

So efficient! So attentive! I never knew this facility existed until I had to take my kid to get a…read morefew subsequent jabs. We were in and out in under ten minutes. The intake process was very quick, the verification went smoothly, and what's more, the jab was done in the car. I love this facility.