I am writing this review based on my recent experience with Del Angel Funeral Home in Weslaco…read morefollowing the loss of a loved one. Unfortunately, my experience was extremely disappointing, particularly regarding communication and attention to detail. The lack of communication was, by far, the most concerning issue. There often appeared to be a lack of coordination and frequently felt that no one had a clear understanding of what was happening. My representative , Annika, failed to post my mother's obituary on funeral home's website and omitted my father's name from her obituary. Although there were several opportunities for me to review the obituary pamphlet before it was finalized, I was not shown it until the day of the viewing, when it was too late to correct the error. For a funeral home, where families are already coping with the emotional difficulty of losing a loved one, this level of disorganization and poor communication was incredibly frustrating and unacceptable. Attention to detail should be the priority during such an important and sensitive time. There was also an incident in which someone fell at the facility in the evening and had to be transported to the hospital. I was shocked to learn that management was unaware that the incident had occurred. Overall, my experience left me deeply disappointed. Families entrust funeral homes with some of the most difficult and emotional moments of their lives. Clear communication, organization, attention to detail, and compassion should be fundamental to that responsibility. Unfortunately, those qualities were lacking in my experience.

My mother was buried by this funeral home back on April 4, 2025 and I paid in full every single…read morething that was needed and to this day, 7 months later, November 1, 2025 she still has no gravestone. I kept checking with Chely and in June she told me that the company was taking too long, and she was ordering from another company which was a lie because she had never ordered it according to another counselor by the name of Olga. On September 8, Miss Olga was the only person that helped me and after I showed her pictures of the horrible condition my mother's gravesite was she assured me she would have the gravesite leveled off because I was having to take my own soil to build up where the soil was sinking. She sent me a picture that the gravesite had been leveled and placed a temporary marker 5 months later. Two weeks later I asked about the gravestone again and she indicated that the company they order from was not sending gravestones until December. I asked her to check with the director for the cemetery to get back to me, but its been close to a month and they never have. I have decided to have the media help me and seek legal counsel. This place is horrible, and worst of all the lies I have been told all this time is so hurtful and I can never close this chapter due to the injustice this horrible place has caused my family.

To the staff at Memorial Funeral Home San Juan, Tx. Thank you From the bottom of our hearts. We…read moreappreciate the attention to detail and personalized care you gave to ensuring our mother's final wishes were met. The entire staff was so helpful and friendly. Special thanks to Ms. Velma, Mr. Luna and Ms. Ari for guiding us under their wings. While we know you guys do this every day, it really felt like they genuinely cared about our family during this difficult time. Our community is blessed to have Memorial Funeral Home San Juan, Tx.

We worked with the staff at Memorial for a recent passing. At the time of a passing, mistakes are…read moreintolerable. There were no mistakes, everything was perfect. They certainly exceeded our expectations. They were professional in every thing that they did. I can recommend them without reservation.

Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.

Top notch service the owners were very empathetic and even through in a few items for freeread more

We attended a memorial here. Very nice facility. Attractive both inside and out. The chapel we were…read morein was pretty and very comfortable.

I buried both my parents here in July 2022. I was told we were able to decorate the plot how we…read morepleased while we ordered the slab. Lies. I had a wooden cross made. They threw out the cross. They threw out the flower pots and the solar lights decorating the lot. I had artificial flowers stuck directly into the ground, and recently, they threw that out too! Because of their bullshit rules, and lies, I decided to purchase the slab somewhere else. The worker went today to place a temporary plaque at my beloved parents unmarked resting place, and the front told him it would be thrown out if he left it there! I just got of the phone with a Sonia, Cementary Supervisor, and says that they will only allow a temporary plaque if it us purchased from them! I told her that the sales person told my family and me very different information. She stated this has been the polices for a long time. I am obviously very angered. She hanged up on me! I am even paying for the lot next to my parents for myself because I want to be laid to rest next to them. I regret ever burying my parents there. They are money hungry, greedy, insensitive assholes! So much for customers satisfaction. DO NIT MAKE THE SAME MISTAKE I DID. TAKE YOUR BUSINESS AND LOVED ONES ELSEWHERE!!!

The worse customer service ever in person and in phone they don't answer calls or leave you on hold…read moreterrible They are only nice when they offer you a policy to convince you to buy and in my opinion they take advantage of the situation that you've just loss someone to convince you to sign a policy Please don't fall for their policies it ridiculous the amount of interest charges We decided on a direct cremation which is the most affordable I believe at $899 With taxes and financing total came to $2,900 at 50.00 a month for 5 years that's ridiculous Don't buy here

Writing a review for a funeral home?! Maybe it's a bit out of the ordinary but I'd argue that how a…read moreplace cares for your person at the end of life is one of the most important things I could review. Last week, I received a hand-written note from KFH remembering my dad a year after his death. It was such a thoughtful gesture and reflects the care that this family takes with your own family. Planning a funeral feels impossible. How are you supposed to honor your person, plan the ceremonies, communicate with the church, cemetery while in the depths of grief? Thank god for Kreidler and team, guiding me through, taking care of all the things I didn't know how to do, and treating the process (and me) with kindness, patience, and expertise. Looking back at that immensely difficult period, I'm forever grateful to have the Kreidler team helping me navigate it.

My father passed away recently. I can't say enough good things about Kreidler's services. I live in…read moreAustin and my step-mother had to start the process on her own. They were kind, helpful and gave her lots of advice regarding charlatans that may try to take her for a ride. The services were beautiful and well organized. They offer amazing services, like taking pictures of the flowers sent and numbering the cards so that we won't lose who sent what. Just little things here and there that made it easier. Kreidler's is definitely the place to go when you need those services.

We have used the services from Del Angel Funeral Home several times. Just like before and…read moreyesterday, they have been the most professional and caring during a difficult time. Everything was well coordinated and we received the services we paid for plus more. WE are so grateful.

I am so disappointed in the place. I knew I should of gone elsewhere. I had no idea how…read moredifficult it is to get the name plate placed on my mothers niche. They are so eager to charge and take your money for every single item . However, to this day I still have no answer why her name plate is still not on. This May will be a whole year and still nothing. I call to find out everyday and they promise to call me back and still nothing.. Then I call to find out who do I need to talk to get information and they tell you that they don't pass the call to anyone..... WHAT??????? Ugh just horrible !!!!!

When my dear husband passed away on the 22nd of August 2025, we requested Darling Mauser be called…read more Stephen Bailey and his staff were so professional and caring. Stephen was with us every step of the way, always patient answering the many questions that my daughter and I had, never making us feel hurried. Stephen and his staff a tremendous asset to Darling Mauser Funeral Home, each one a caring individual. My family and I could not have gone through this tragic time without the care and concern shown to us at this sad time in our lives. Thank you Stephen, Patsy, Richard and Mary Alice Judy Wooten, Elaine Wooten & the Wooten Family

Darling-Mouser, and Steven Bailey in particular, were simply amazing. Steven was always available…read moreto all of my calls and so responsive to all of my questions and needs. If I didn't know better (and I do), I would have thought my father's funeral was the only thing he had going on. I never knew just how much a funeral director does until planning my father's funeral and watching Steven take such good care of us. I am sorry for the situation you find yourself in if you're looking for a funeral home but you couldn't possible be in better hands than if you're with Darling-Mouser and Steven Bailey. Thank you Steven!! Lorianne Langley