I am so disappointed in the place. I knew I should of gone elsewhere. I had no idea how…read moredifficult it is to get the name plate placed on my mothers niche. They are so eager to charge and take your money for every single item . However, to this day I still have no answer why her name plate is still not on. This May will be a whole year and still nothing. I call to find out everyday and they promise to call me back and still nothing.. Then I call to find out who do I need to talk to get information and they tell you that they don't pass the call to anyone..... WHAT??????? Ugh just horrible !!!!!

They give you the best customer service just to get you to buy from them but once you do you get…read morethe worst customer service ever It's almost like if they hide from you They don't return your calls the receptionist at the mission location Yolanda never has answers They double charged me and it's been two weeks now and no answers from nobody I understand it was the holidays but they are way over now January 24 2019 I've been waiting on a death certificate for over two weeks now Oh and by the way Way overpriced i DO NOT Recommend this place !!!

They had my father-in-law after he passed. We made multiple phone call to them, that were never…read moreanswered or returned. The address on net was incorrect. They were unapologetic about the wrong address. They offered zero condolences and were just rude!! At first, they weren't even aware where the body was. Turns out, it was at old location (that was closed). My wife and family were unable to view the body. We had him moved and dropped their services! Very unprofessional!!

Your guidance and sincere expressions of sympathy to each of us is genuinely appreciated. The extra…read moremeasures of assistance you and your staff provided for us will not be soon forgotten. I am amazed at your patience as we stumbled along. You shared our grief and, without judgement, allowed us to express it in our own ways and on our own schedule. You know the meaning of Family. You truly demonstrated the meaning of Family Funeral Home. All the Browns are now a part of our eternal Family.

Worst Customer Service I've ever experienced, even the manager won't return calls…read more Both my parents paid in full for what was guaranteed "payment in full. They were responsible for wanting their not be anyone in the family to pay additional money. You'd think they would have respected those requests. This is how it is in the valley, such ghetto treatment from most businesses. Not that way in places I've lived in. Research this place before committing any agreement with this outfit. Tried to get results after several calls.

My family has utilized Valley Memorial Gardens for over 47+ years! Cynthia gently guided my family…read moreduring a recent death with genuine care, friendliness, patience and compassion. Brenda was also very kind and patient while I asked questions. I would NEVER go to any other cemetery than Valley Memorial Gardens! They are the best in the business!!!

Very bad service. I would think twice before considering them…read moreMy parents bought their service since d 80s. When d funeral took place, the staff had no idea what to do bcause d funeral director was driving the hearse for another funeral !! I don't see Mrs Rick Brown driving d hearse. No one to guide anything. I was so upset that didn't even offer my respects to d deceased who was my sister.!​

My mom - Juliette Bilke's services were handled by Virgil Wilson. I had not arranged for any…read moreservices besides my fathers almost 28 years previous. I'm a big google and Yelp reviewer so I weigh in reviews carefully. My mom passed away in Houston but they were able to transport her back to her her home in the valley and took so much time with all our family to make sure every last detail was handled. My mom looked amazing and her send off I know she would have been very pleased. We can't thank the staff enough for helping us every step of the way. I would highly recommend them!

Top notch service the owners were very empathetic and even through in a few items for freeread more

We attended a memorial here. Very nice facility. Attractive both inside and out. The chapel we were…read morein was pretty and very comfortable.

Came to visit my Dad with the whole family. A beautiful day for a beautiful ceremony.read more

My father passed away recently. I can't say enough good things about Kreidler's services. I live in…read moreAustin and my step-mother had to start the process on her own. They were kind, helpful and gave her lots of advice regarding charlatans that may try to take her for a ride. The services were beautiful and well organized. They offer amazing services, like taking pictures of the flowers sent and numbering the cards so that we won't lose who sent what. Just little things here and there that made it easier. Kreidler's is definitely the place to go when you need those services.

John and Kay Kreidler are exceptional at what they do. They helped my mom and I fulfill my…read morefather's final wishes by setting up a memorial service in McAllen and then helped us with the lengthy bureaucracies with the Philippine American consulate and airline companies to ship his body to his home city to be buried in the family cemetery. John was instrumental in working through every difficult situation that arose with this complex endeavor. He even personally escorted the body all the way up to the San Antonio airport and made sure that all of the paperwork was in order. On top of it all, their prices were very reasonable, and the Kreidler's were very generous in allowing us to delay payments until my dad's life insurance benefit came in which took almost two months after the services were rendered. The chapel at the Kreidler funeral home was perfect for the intimate service we had for my dad, and John even carried another podium himself at the request from my mom. They went above and beyond ensuring that mom and I were taken care of during this difficult time, and they made sure that we made wise financial decisions from the casket all the way to the airplane tickets. In the end, they easily saved us thousands of dollars had we gone with another funeral home. I cannot say enough about the level of professionalism, old-fashioned customer service, and reliability that the Kreidler's came through with in our time of commotion and grief. I highly recommend their services.

Update 11/18/25. Well they LOST the monument. Sonia has yet to return my call and yesterday she had…read moreher subordinate call me because she was "too busy" to tell me what happened with the monument. She had him tell me that the monument was lost. I understand that the company that was doing the refurbish is at fault as it was lost in transit, however had she done her job and followed up on October 14 when it was supposed to arrive, we would not be finding out this information five weeks later. I was told that the company that was completing the restoration will replace the monument. I can only wait now to see how long it will take. As for Mr. Salas and his first reply that I should email him with my mode of communication. Well, I called him twice before his reply and three times after and he too has yet to return my call. It is beyond comprehension as to WHY these managers (Sonia & Mr Sola) have people taking messages for them when they don't respond to them. Are they looking at my messages and crumbling it up and throwing it in the garbage can? Yesterday I left a message for Mr. Salas before hearing this horrible news, if he is a good manager with a wee bit of integrity, which I have not seen it yet, he will return my call.

Our grandmother passed away two years ago. While they might be a little strict on their policy of…read moreadorning the grave, they've been great at maintaining the cemetery. My family goes often to the cemetery to remember my grandmother and her legacy. We had a pink casket for my grandmother that had roses on it, thanks to the employee that helped us select it.

Please save yourself heartache and headache...consider another funeral home. Service was minimal…read moreand cold. Treatment of family was the same. Treatment of deceased, was worse. Their main priority was making money rather than providing for the needs of the family and their recently departed loved one. Never saw any employee except for the girl collecting the prepaid cash and the housekeeping staff up until the funeral was leaving for the church and then the director came out simply to direct people, never offering any condolences. We won't be using them for any other family member ever, our family deserves better.