Staff was very helpful and accommodating. However this hotel is overpriced for not having any…read moreamenities. The pool was not working which I can remember when it last did also there was no patio at all to enjoy outdoors. They have done some updates which looks nice . But still need to reduce the price while they are working on things.

$268.00 for a slum of a hotel stayed wednesday 29 jan 2024. room had two slithers of a roll of…read moretoilet paper......floor was not vacuumed! lobby is a total complete mess!!! and they charged me full price for this low life place! this place is under destruction! breakfast? shaking my head! awful!!!........reservation was made on line so did not know this place in total shambles!!! by pass this place do not stay there! i assked for my money back from the manager.......she said reservation was made online......do not patronize this dump!!! you have been warned!!~ ken mcfarlane

We came to stay here for the cantaloupe fest and trying to get our room was the most dramatic…read moreexperience of my life. We got told to go to a million different places on the property and then we we were finally on track to find our room the owner of Berry Hill came up to us and told us the room we had booked was no longer available. She said that "an employee who no longer worked there" booked us in a room that isn't available for the weekend of the festival. She was incredibly condescending and was acting as if we did something wrong. They ended up putting us in a room that was much worse and smaller that the suite that we had booked. There was no apology for the mix up-- only the owner being rude and unkind towards us. You would think that she would want to make a good impression since this biggest weekend of the entire year for this resort. Besides our terrible check in experience, the hotel was nice. There were scratches on the floor but we had a nice balcony and big windows. We did find an ant in the bed though.

This "resort" is obviously geared toward wedding and events only. The hotel was completely booked…read morefor the weekend of the VIR races however also double booked Saturday with an outdoor party for 50+ with a DJ that was visible and audible for all resort attendees to hear and watch. Food service approved by what I was told were three cooks in a single kitchen facilitating the tavern, mansion dining room, catering and room service for all guests and event attendees plus locals coming in for just dinner. We waited over an hour each night for food at both Darbys and The Mansion. It appeared the private party took precedence over all hotel guests, even though they jacked the rate to $299 per night for race attendees over the weekend. So they charged a premium but then lacked the service of anything that should be called a resort. In addition the help(with the exception of the lovely gal at the front desk from 8am -8pm; and Cadence at Darby's), we're atrocious, short, rude, unprofessional, poorly attired, and completely untrained. House made special cocktails are made with Monin syrups instead of fresh ingredients. Bartenders have little to no experience in mixology and the menu and ingredients show. One kind but totally untrained and unskilled bartender was available in the "Mansion" dining area. Drinks were very slow, poorly executed, and no y in our party finished their first drink due to them being so sweet and artificial tasting from the use of fake syrups for juice. A bathroom is conveniently located next to our dining table so when each guest opened the door we would have a great view of the toilet they just used when they exited. Gross! Our waitress told us three times she would bring more bread, after 2:15 we never receive bread after being told three times we would. She disappeared because she didn't know what to say when the kitchen wasn't bringing our food. 4 adults and two kids sharing 4 entrees and three salads. Not a difficult task to execute. We inquired and were told 7 more minutes, after over an hour from when we ordered food. We were walking out after waiting an additional 15 minute to go to McDonalds before they closed, to walk into the bartender now bringing us out food because our waitress couldn't stop crying after being told she lied to us about the bread, disappeared a half hour ago and never came back and checked on us or gave us an update or explanation, and told me it wasn't her fault, they had no manager on site for the weekend and she was the only waitress(granted they only had 16 guests all night long in the dining room(and we were 6 of them)! She ended up discounting my friends bill 50% and mine only 30% claiming that's all she could do, even though the bartender who brought us food and apologized algae already told us we would get 1/2 off. It took her fussing at me in front of my daughter to get her to void the first charge and fix the bill. During this there were 4 employees sitting in the bar area talking about me and my friends. This had already occurred earlier with the bartender and my daughter and my friends daughter already overheard them talking poorly about us. We simply told our waitress we didn't want her to finally come back around to the table in another 20 minutes to find us all fine, so you need to call someone and explain we're leaving soon. She's 18 and very untrained and too much of a passive server to perform under any stress. Hiding in the bar was her answer to our disappointment. Now...to the rooms. First room was great, minus its one with no balcony and was $299 per night plus taxes and fees! Second nights room had a broken ironing board, old tv with lines going through it as you watched, and no apps for streaming. Not what you would expect for $299 a night! Then at 4:53pm the afternoon after we departed at 8am, they called me and were quite short about not having my credit card number to book the second night. I reluctantly gave them my card over the phone after already paying for the room when I checked in. Can't wait to see if I'm charged twice for the second night. Maybe having a wedding there is fine, but staying there will never ever happen again for my friends and I! My friends have stayed there the last three years for the race and they have nicknames it "Berry Hell" after this experience!

Dirty and disgusting. Bathroom had bugs. Staff forced us into a smoking room and refused any change…read moreafter we booked a non smoking room.

Two stories,entrances, outdoor seasonal pool…read more This property was completely refurbished within the last year, and rebranded as a Quality Inn. My king room was quite spacious, and included a recliner with a back massage feature. Very nice to enjoy after a day of work! AC worked well on a summer day. Bed was comfortable. Wifi signal had a couple of minor connection problems, but overall worked well. Overall pleasant stay.

The first room we were assigned to had several issues. The tub had a crack, the door would not…read moreclose properly, and it was infested with ants. The second room was not much better. Once again, the door had issues with closing properly. There were black burn marks on the shower curtain, there was a smell so bad that I needed to buy air fresheners and candles. The towels and linen had stains and looked dirty. I had to go to the Dollar General behind the hotel to buy towels and wash clothes. Day 3 of our stay, we spotted a roach and had to move our bags to the car for the remainder of the stay. Unfortunately, that was not the only roach we saw during our stay. When we told the front desk, the lady shrugged and looked bored as if to say Not my problem. On our last night, their someone in the room above us blasting music for hours, it didn't stop until 4 in the morning. Once again, when we brought it to the front desk's attention, we were ignored. This was truly a horrible experience.

If I could post zero stars, I would. On July 1, 2023, I made a reservation via the Wyndham…read morecorporate site for a 1 king bed room at Super8 South Boston for August 24-27. The reservation was confirmed. On August 24, approximately 45 minutes prior to my arrival in South Boston, I received a call from the hotel. I was told that my reservation would not be honored because the hotel was overbooked for the evening. I asked what the hotel would be doing for me to procure a room at an acceptable alternative hotel (in such situations, it's customary for a hotel to "walk" the customer to a new hotel, paying any difference in price). I was told that the hotel would not be doing anything on my behalf. Later that night, after I managed to find a (significantly more expensive) room at a hotel in a nearby town, I received an e-mail from Super8 South Boston, notifying me of the cancellation of my reservation, and blaming it on an inability to process my credit card (actual text: "In order to qualify for the advance purchase discount, you must provide a valid credit card that can be charged for the entire stay at the time of purchase. I would be happy to reactivate the reservation if you would contact me with another credit card within the next 48 hours."). Note that, when I made the reservation via the Wyndham site, a valid credit card was required. Further, checking with my credit card company indicated that no charge was attempted by Super8 South Boston. In short, it appears the folks at Super8 South Boston lied on the e-mail in order to divert blame for the cancelled reservation from themselves. Abysmal customer service.

I really honestly hate to do this because the people there are absolutely phenomenal. They are so…read morepositive. They are so helpful. They are kind and they are absolutely wonderful. However, the room itself I do not believe was properly cleaned. We open the drawer, and there were some old open Doritos, as well as some children's gloves. There was dirt on the wall by the trashcan. The windows were disgusting. The shower caulking is all brown and some of the tile and trimming is falling off there's scrapes and bumps in the wall that look like they need to be repaired. The bed looked very clean. It felt very comfortable and we were there for a karate tournament so we did not bother to complain about it all we didn't plan on using all that other stuff. The breakfast was great. We do not eat pork so I wish there would've been some non-pork meat but the lady that works at in the morning is absolutely fabulous. She's so friendly. She's on top of her game. She's always refilling things asking how she can help making conversation with you. There's toast, bagels, butter, cream, cheese, cereal, gravy, eggs, sausage, oatmeal, coffee, like six types of teas three different juices, cold and hot water a toaster probably more oh and muffins it really was a great breakfast. But probably the best part about it is how friendly the lady is that runs it and how dedicated to her job.

Our room was gross: it smelled terrible and was completely run down. The bathroom door didn't shut…read more There were smears of God knows what on the TV. The last straw was the stains on the pillows. We left and checked into a nicer hotel down the street. The front desk clerk said she would have the manger call me the next day but of course they didn't. No offer of a refund.

Place was totally nasty. From the bathroom mirror looking like someone had been spitting toothpaste…read moreon it for months to the tub floor being black from lack of cleaning to the curtains not staying on the window for the front bedroom window. But the last straw was when the cockroach's started coming out. It was one of the worst experiences I've ever had. If you are totally looking for a completely sleazy experience this is the place.

The front desk personal is rude when called for basic needs such as trash bags and sheets was hung…read moreup on repeatedly. What happened to customers are always right.

This motel is disgusting run down sh*t hole all 3 rooms we have been in have smelled like smoke…read morefrom cigarette, there was a bullet hole from our room into the next room our coworkers stayed in. The rooms was filthy as the heater unit was filled with ashes from cigarettes, the trash never got taken out, the bed sheets had cigarette burn holes all over, the bathroom hasn't been cleaned since the place opened I don't think. There was 2 inches of black sh*t in the corners and the walls was covered in a nasty black film and mold. This place is not a place to stay it's a rats nest stay away!

Very quaint roadside motel. Comfortable beds and most rooms feature full cable television. I stayed…read morehere for 2 weeks and was surprised to find a piece of delicious chocolate candy (wrapped in plastic) on my pillow every night. It was a very nice feature to include, but it did surprise me a few nights. Towels were a tad too small, but there were more than enough available. Not much to do nearby, so bring a frisbee or your golf clubs and balls. Ice machine needs to be fixed - door was very difficult to open and close.

Extremely poor example of a Wyndham Property. It's a MOTEL hardly a HOTEL. Allowed to check in but…read morethere was no running water for hours. I missed the event I was to attend because I could not bathe. Why not tell me there's no water before I check in? Staff extremely uncaring. My room also had no phone. I had to go back and forth to the front desk to ask questions and request items. They did not care I had mobility issues nor cared about my stay. They shoved a phone at me to hook up (dirty phone) but neither outlet could produce a dial tone. They shrugged shoulders... They didn't care. Spend a few bucks more and go to the MARRIOTT FAIRFIELD next door. You'll get all your basic services, cleanliness,and the consistency of a Marriott property. This is a dirty motel that caters to road work construction workers. Fair warning. All communications to this motel have not been acknowledged. Good luck. Barf.