So disappointed by an experience I had today. I have been looking forward to going to what seemed to be a cute resale shop in Argos for a few months now, Connie's Cottage. I confirmed last week that they had what I was looking for (a dresser, specifically). I arrived 20 minutes after they were supposed to be open, only to find it closed and dark. I called the number on the sign and was assured by the owner that someone was at their other location, just down the block. I went in and found someone there, but they were working on some renovations, not actually an employee of the store. They had no idea when anyone was going to be there to actually run the store. I told her that the business has lost a customer and I left.
I posted my disappointment on the business's Facebook page and that I had driven from Lakeville (about 1/2 an hour). They deleted it. I commented that since they deleted it, I suppose they'd rather I left my comments on Google reviews and Yelp. Then they replied, saying that I just missed him and people were allowed to be late and that I could come back. I told her people were also allowed to be upset and disappointed that a store was closed during business hours, despite being assured on the phone by the owner that it was open. Then she claimed there was a power outage in Argos (never mind that every other business in the area had power, including their second location). I told her I was surprised not to even get a "Sorry you were inconvenienced." Then, she said "Okay. Sorry you were inconvenienced." Because, you know, a crappy apology when you have to demand it is so meaningful.
What I cannot get over was her "People are allowed to be late once in a while" instead of "I'm so sorry you were inconvenienced after such a long drive. Please try us again if you find yourself in the area." How hard is it to be polite to customers?
I cannot properly express my disappointment. I'd been looking forward to visiting this little shop for months. Not only was I disappointed by them being closed during business hours, but the rude and unapologetic attitude of the owner was baffling. I will not be back. I cannot recommend them. She deleted the thread on Facebook, but I have screenshots if anyone requests them. read more