This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

This hotel is well located and beautiful . The front desk staff felt overwhelmed but demonstrated a…read morecan do when we needed them. The food and beverage staff was less than motivated as the billing system does not permit tipping and when I offered cash some sparked and others were worried about accepting a gratuity? Overall adequate food quality (but for the worst breakfast croissant in all of Europe) and acceptable wine and liquor selection. The signature resturant was solid and professional. My wife and family insisted on 4 stars Tarzan said 3.5

So this hotel was a little out of my price range, but I splurged and decided to give it a go based…read moreon reviews from kayak/tripadvisor/et al... I went with my girlfriend and another friend that decided to come at the last minute. The staff, was incredibly accommodating and gave us a suite that could take in all of us. As a bonus the suite had an amazing balcony overlooking lake Como which literally stopped me in my tracks every time I walked past it. The only down side was that the price for everything extra was commensurate with the initial price of the hotel. All in all though, an amazing place and would absolutely recommend it to friends and family.

I have had the pleasure of staying at many Mandarin Oriental Hotels, and they consistently offer an…read moreunparalleled experience. Unfortunately, my stay at this particular hotel has been a glaring exception. The service, especially the concierge, has been very mediocre. When I requested recommendations for authentic Italian restaurants--explicitly stating our preference for non-touristic spots and fine dining--the concierge lazily pushed the hotel's fine dining restaurant. Despite my clear request for something local and tasty, he continued to present a premade list and insisted on the hotel's offering. Reluctantly, we accepted, trusting his assurance of the food's quality. To our dismay, the meal was a disaster. The pasta was excessively salty, the food was mediocre, and the special sushi roll, priced at an outrageous $90, was below subpar. Frankly, better sushi can be found at a local food chain back home. This $300 meal was, without question, the worst I have ever experienced. The following day, we faced another appalling ordeal at the pool. After waiting two hours for a waiter to take our order, we gave up. When the manager finally appeared, informing us the bar was closing, we asked for water. After another 30 minutes, the water never arrived. Deciding to return to our room, a waitress--who had been conspicuously absent--presented us with a check for water we never received. When questioned, she dismissively pointed at the counter and claimed, "We were about to bring it out to you." Moreover, every meal at the hotel's restaurants has been an exercise in frustration. We have had to beg for a table, and once seated, beg for basic necessities like water. This constant pleading for attention and service is unacceptable. Adding to the disappointment, the room we were given is significantly smaller than advertised. This deceptive practice only exacerbates our dissatisfaction. This lack of attention and care has been a consistent theme throughout our stay. We have had to practically beg for basic services, something unheard of in any other five-star hotel. For the premium price paid per night, I expected nothing short of excellence. Instead, I have been met with incompetence and neglect, which has significantly marred my experience at Lake Como. I am profoundly disappointed and dissatisfied. This experience has tarnished the reputation of a brand I once held in high regard. The only reason I gave it 2 stars is because the view is exceptional, and the hotel is pretty.

The hotel staff and concierge's desk would all get a zero rating but the property is beautiful as…read moreis lake Como so I will give it a 2. We should have known 3 months prior to our stay that the service was bad since the concierge desk rarely responded to emails. We tried to set up dinners and car pick ups but never got solid answers. We thought we had our pickup from the airport set up but when we arrived no one was there to pick us up. When we called the hotel they told us that they never had a chance to put a confirmation in the system. Unfortunately the taxis where on strike and The only way to get someone to take us to the hotel was if we paid them double. Not a good start to the trip. When we got to the hotel their excuse was they have been very busy. All of the dinners that we had tried to arrange the previous three months were not taken care of. They said they had other restaurants that they could recommend that were better. We took their advice the first night and went to their restaurant and it was subpar. Anytime after that we tried to make a reservation through the concierge's desk they would tell us no we can't get anything there. So we called the restaurants ourselves and made them directly. The staff on site is very young at the restaurants bars etc so they need training and they are not getting it. All the little things that you usually get at five star hotels were not available here. We were told no almost every time we ask for something specific. In your room if you want some thing they ask you to press nine on the phone. The problem is that line is always busy. We have been using American Express platinum find hotels and resorts for almost 30 years. This hotel has no business being on that list.

Fantastic restaurant in Torno. We were a little apprehensive having had poor meals in hotel…read morerestaurants before, but we were pleasantly surprised. Both my wife and I had the risotto Milanese with osso bucco, a house specialty. It was DELICIOUS!!! The risotto was a perfect mix of creaminess while still maintaining a firm bite to the rice grains (some sort of magical alchemy I'm sure). The flavor was superb. The osso bucco was fork tender, rich in flavor, and oh so good. We had a local from Milan with us and he gave the risotto two thumbs up, slurping and chomping his way happily through his plate. We all finished the meal by digging out the marrow and having it on a crusty piece of bread, as the locals do. Food was excellent, as was the friendly staff (who spoke a good bit of English). I would love to come back here one day

We were staying in a nearby hotel and were looking for an evening meal. That hotel restaurant was…read morebooked but the said they have room at their nearby property. It was just a sort walk and we enjoyed an outstanding meal. The service was great and the food was too. This is a new property with a modern look. We all had different items and they were very good. After we finished our meal my wife and I asked if we could see a room. The host took us to one of only 9 rooms in the new property. It is very modern with large room with a couch and a large bathroom. They have a large deck facing the water. I think we will try a room in this hotel on our next visit.

We stayed at the Grand Hotel Imperiale for a few nights. We absolutely loved it. The staff and…read moreconcierge were fantastic. Our room was large, with a large balcony facing the hills. The room was quiet and the bed extremely comfortable. The buffet breakfast was excellent. The grounds of the hotel are stunning, the pool sits right on the lake with gorgeous views. We highly recommend the hotel, with its history and authentic Italian villa feel, and modern features.

We had a fantastic time at the Grand Hotel Imperiale. We came in the middle of a 5 week trip in…read moreEurope. We were looking for some rest and relaxation, ideally in a beautiful setting with good food. This hotel absolutely delivered. We had a suite facing the lake with a large balcony. The suite and the balcony were both excellently appointed, and quite large. The bed was very comfortable. The couch, bureau, desk and chairs were all in excellent condition. The room itself was beautiful, with era appropriate design. The balcony was excellent, comfortable and quite large. There were two outdoor lounge chairs, and a table with two chairs. With all of that, there was still enough room left on the balcony for my morning workout. The grounds are beautiful. And the hotel continues its use of greenery on the balconies to separate areas for each suite. All done tastefully and the plants are all in very good condition. The breakfast buffet is fantastic. An assortment of croissants, made to order omelets, cereal, yoghurts, fruit, excellent cheeses, meats . . . It goes on and on. The staff were quite lovely and extremely helpful. In truth, I was prepared for a bit of pushback when my wife and I showed up - we are gay. Not even a blink of an eye from anyone. Unfortunately, these days that is a welcome relief. And the spa - out of this world! Massages, lovely jacuzzi/hot tub, Finnish sauna, Turkish bath and more. If you are a guest the hotel there is a small fee for the use of the spa. The pool is lovely. It sits right next to lake Como. Jumping in was easy, if you have the stamina for cold water. There is a small cafe at the pool with food and drinks. The staff brings your order out to wherever you are sitting. The village of Maltrasio is filled with beauty and lovely people. The hotel is on the shore and the village goes up the hill. The walk to the village is short, but a bit steep. All in all this is a lovely place to come if you want beauty, relaxation, good food and kind people.

Wow. Everything about this property exceeded my expectations. Starting with the staff and service -…read moreworld class. Attention to detail is embodied here. So many things were thought of that I'd never consider. As simple as leaving a glass cleaner cloth on my nightstand to accompany the sunglasses that I left out. Different chocolates at turn down service each night. Making sure the mini bar was always stocked. Complimentary champagne upon arrival. Speedy laundry service. Attentive restaurant staff. Inventive, tasty, and beautiful meals at the restaurant. Fantastic cappuccinos (and with nut milks available). Never leaving a glass empty. Always something available to drink or snack on. As far as decor- mid century modern posh. Even though this hotel is now a few years old- you wouldn't know it because of how well they maintain everything. Brown woods and green accents were so pleasing to the eye and created a cozy hip aesthetic despite its modernity and clean lines. Location is perfect for rest. Torno is not a town with crowds shoulder to shoulder. You have room to breathe, to have some privacy, and to truly rest. But it is not sleepy. Hotel set us up with a wonderful and challenging hike, as well as a beautiful boat tour of part of Lake Como. The ferry is also not far away if you are looking to visit one of the other busier parts of Como. Any need or question we had, the Il Sereno staff strived to fulfill. I visited during my birthday and felt so very special every day I spent here. I couldn't think of a more enjoyable experience and I couldn't recommend this enough.

Was fortunate to be referred to this jewel by a friend "you must go it's my favorite hotel in the…read moreworld currently" that's a big statement coming from someone who stays at the best hotels in the world as part of his work in hospitality. We just left this morning and miss it already. We had some cooler weather and one day of rain but the site is so beautiful and tranquil it was a pleasure. Ok greeting is spectacular, warm engaging helpful We had the top floor Alcova suite great views plenty if space. Food. Divine You can have an amazing variation of one star coursed meals or al la carte servings and they have casual all day dining menu. Staff. Wow. My hats off to the leadership of this property for the curation and training of their staff. Young energetic foodies and caring people who anticipate needs but never hover and basically seem to take great joy in you having have a great time. I loved not being presented with bills also just they know who you are and it ends up on your bill at the end. Do not miss a boat ride. Or two Be aware you are staying in a location that was happening in the 1700's Roads are narrow Things cost more as a result It's beautiful If you can you should. At least once. I am planning my return now for September

A short trip thru but what a lovely find. Beautiful older hotel with fabulous dining options,…read moreextremely friendly and hospitable staff and a breathtaking view of Lake Como. Breakfast was extensive and delicious...the bar lounge had wonderful lunch options and the dinner restaurant Raimondi's was absolutely incredible. The hotel manager was always on top of every detail of our trip with a smile. Look forward to visiting again sometime!

The customer experience was impeccable at Villa Flori. The customer service training that the…read moreentire staff must receive was far above and beyond my expectations. The reception staff were all professional, polished but extremely friendly and happy to accommodate any requests that I had. The breakfast serving staff were attentive and paid attention to every little detail. My room rate included breakfast - every single dish was impeccably prepared and presented in the morning buffet. My room was superb - a breathtaking view of the lake and a beautiful room (and an extremely comfortable bed). The entire property was gorgeous beyond words. We were at Lake Como for my son's wedding. The bride and groom stayed in the 2bd/2ba Villa. The views and the entire space was beautiful. The entire property is extremely well maintained with impeccable attention to every detail. I cannot say enough about the overall wonderful experience we had at Villa Flori. If I could give then 10 stars I certainly would! The location and everything about Villa Flori are what dreams are made of!

Upgraded room, yay!, with balcony! Best view of Lake Como on the rooftop bar/pool! Great pool and…read morebar albeit pricey drinks & bites but view was more tuan worth it! Yep is it reasonable €700 a night this time of year, absolutely! Attended my nephew's wedding at Villa geno just across the lake with water fountain as backdrop... fun evening that lasted til 3am!

We had a great experience here. The staff were very friendly. The room and bathroom were quite nice…read moreand clean. We loved the rooftop bar restaurant as well, such amazing views. It is a bit pricey but good value.