I went in earlier today to get some e-liquid and help as a…read morefirst time vaper. Andy was super helpful and patient with me, and took her time to explain how to properly use and maintain a vape. All in all had an awesome experience and really impressed with the store, I'll definitely be coming back. The only downside is that the old lady statue they have at the front is high-octane nightmare fuel. :)

Checked out this smoke shop on my way home. It's not my regular shop but it seemed "legit". I…read morepurchased a Lost Mary vape for $25+ tax. However, within 48 hours the vape showed signs of defects stating "short circuit". I went and spoke to the guy who sold it to me and he looked at me as if I was a clown for coming back and brining it to his attention. I honestly wouldn't recommend this smoke shop because of the unprofessionalism. I've had troubles with vapes prior, however I've noticed that a more established and legit shop would've honored the products they're selling with a discount the least especially within 48 hours. Oh well it's $25 but it was very inconvenient and unprofessional. Purchase at your own risk.

This place is a hidden gem! The staff is always so friendly and attentive--they even remember my…read morefavorite flavor. Prices are fair, and the rewards program is a great perk: every 100 points earns you a $10 coupon. Thanks, guys!

Needed a vape had a good selection friendly staff and very knowledgeable and a clean storeread more

Great place, great owner, and they have everything you're looking for…read more Alan, one of the owners really worked with me the other day on a product i purchased. It turned it out it wasn't what was described, so i brought it back. Alan said, i can't refund you on your money, but i can give you whatever you want in the store to match the price of the product i purchased. That right there folks, is customer service at it's best! Does not get better. Stop in The Hook Up for all your smoke needs! Ask for Allen/Allan

Alexis was great! Very thoughtful and knowledgeable, helped me pick a new vape flavorread more

Very helpful great experience Very knowledgeable and a…read morebreath of fresh air Also one of the items I wanted they didn't have . However, instead of leaving me searching left out to dry they gave me a heads up on where to find what I was looking for . GOOD BUSINESS will be back Thank you

I went here for the first time yesterday to buy a simple HQD vape. Before I left the attendant…read moreurged me to try the vape before I left (uncommon but I appreciated it all the same). Good thing I did because not only was it burnt but it only died on the spot after the first hit. She insisted I try a second one and the second one was completely burnt. The attendant tried it with a sanitary mouth guard so we wouldn't swap germs and she agree that it was terribly burnt and again insisted I do the same thing. At that point I got the feeling that this happens very often at this shop which is probably why she made me try in store before I left too. I kindly denied another vape and asked for a refund. She was unable to assist and said I had to speak to the owner. This is all pretty ridiculous over $11 and some change. Never ever coming back, I'd rather throw my money away at a casino

Amazing store, amazing customer service. Huge variety of products, vapes, and the staff is…read moreextremely helpful, knowledgeable and professional. Will definitely come back. Thank you!

Great service young guy in front was eating and stopped what he was doing to help me with no…read moreproblem I'm coming here from now on they carry a lot of stuff

I purchased 2 GEEK PULSE vapes, which normally last me a month because I vape slow. The ones I…read morepurchased from SMOKE FACTORY seems they were defective, so don't know if there aware. I tried calling and texting no answer. I guess they don't stand by there products. I tested vapes before I left the store and they were working, but died in 3 days, not normal as I have only pruchased GEEK PULSE and it has never happened and last me a month.

Athena, the Mgr. recently helped me with a defective vape. She took it back without question and…read morereplaced it. Similarly, Jeremy and Kevin have assisted me with their large selection of vapes and are always "spot on" with their recommendations. They never make you feel rushed and I am so thankful I found this place. Initially, I visited their sister shop in Lighthouse Point. If you are looking for all of the above and fabulous prices compared to other shops, this is the place to go.

Went into Chill Smoke Shop. Was surprised by the variety of products and the staff was polite and…read moreknowledgeable. Would definitely recommend going here.

O was really nice and helpful!! I Definitely recommend coming here good quality and serviceread more

I was sold not one but two counterfeits from here, and I'm very confused because for the past few…read moremonths when I've been giving them business I never had this problem. I can could tell it was a counterfeit before I checked the box because all the counterfeits have the same taste, this didn't even taste like the same vape. Disappointing because I finally thought I had found a store that doesn't do this foolishness. I know they are counterfeit because I scanned the QR code on the box. I'm not sure if it's their distributor but someone should definitely look into that. A waste of money because I'm not gonna continue to smoke a product when I don't know what's in it.

Honestly the best prices in Coral Springs. I'm a big hookah fan and it's been great. Large…read moreselection including adaiya. They have a points system I almost always get a savings of some sort. One time they were out of my flavor, the person working ended up calling the other stores trying to help. I didn't have time to drive around but the effort was well noted.

Under new management and better then ever. They have so much new products. The customer service is…read moregreat. The guys are so helpful. It was a pleasure shopping here and supporting a new local business. Definitely a must!! Vapors heaven!!

Not sure if it is known to the owner or staff but It is unfortunate to say that this location…read morecurrently carries UNAUTHORIZED STIG pods. I am 100% sure as i had taken the device apart, compared them to an authorized stig pod, and contacted the official stig pod customer support. On the outside and in the stig pod is very convincing. I came here as I was in town and looking to replace the other fake stig pods I had purchased from a shop in wynwood (Wynwood Market cbd & smoke shop). To my disappointment I had noticed that the stig pod I was sold had the same flavor as the fake. I can verify these are fake as I had contacted VGOD (creator of stig pods) and they had confirmed them as fake/unauthorized. Besides that, the staff was very helpful and kind and i cannot comment on their other products. Yet because of them selling a fake product that can potentially harm your health, I have to give them a one star. I felt this need to write this review as there already cases of depressed lungs and other medical conditions tied with vaping and to be inhaling god knows what only furthers those risks. Second shop in south Florida to sell me a fake product

Awesome service and customer support staff is amazing and priceless amount of selectionread more

The gentlemen that worked this morning was very rude, caught me fat. I told him I am a military…read morewife. I don't have my card, but I showed my husband and I tried to show him my marriage certificate by law, if I can prove that I'm married, even with my husband's veteran, I still qualify for all his benefits. He took upon himself to be very rude, disgusting, calling names, told me he didn't give a damn, and I put a lot of people onto y'all's smoke shop, and guess what, we're all not coming back because of the one short American man I guess. I'm not racist. I'm bilingual. I multirace. The other lady, she had no problem doing it. Any other smoke shop that does military has never given me a problem when I showed my husband's military card because what are you gonna do with a military card? Go to jail. I really did like your aesthetics and the way you're building it inside it's done, but being talk to today the way I was talk to was very disgusting, making threats, and I told him to come outside if that's how customers have to be treated, guys don't need to be in business. One apple spoils the bunch