Terrible service. Avoid this shop at all costs. A friend walked in recently and was made the butt of the jokes of one employee in a black shirt AND the manager. She was wearing spandex and the employees decided it was appropriate to joke and laugh at her expense. She left feeling extremely hurt and is one of the sweetest people you'll ever meet. Shame on you, Vapor 100. Do better. read more

Returning a faulty battery (one week return policy by the way, ridiculous) was a 15 minute ordeal that involved a phone call to a manager who basically said I needed to come back with a cartridge to prove that it didn't work because they apparently didn't have any. More importantly, why not just trust that it's faulty since I had a receipt? And if it isn't, you could resell it right? The assumption that I'm a liar was all it took for me to decide never to go back. Congratulations, you guys made $10 profit off of some crappy Chinese knock off and now me and everyone that will listen to me won't come back ever. Btw, purchasing the battery took 20 minutes while some stoned teenager thumbed through a catalog of prices. No one asked if I'd like to check if it worked at that time read more

Very poor service. Store policy does not support customers, only the store. Purchased the wrong item on two separate occasions. Both times was given not what I asked for, and could not return items. Unopened boxed, and with receipt. This place sucks. Do not shop here.​ read more

Skye is very helpful and he deserves a raise as soon as possible. Be like Skye live like Skye

just came in today to try to return old stock kratom. Not only did the cool guy at the front help me no questions asked, but he also recommended another brand. it was above and beyond customer service because he actually knew the problem, gave a replacement, and offered one of better quality that I never knew of and now love. Customer service here is always on point but I was blown away by the helpfulness and knowledge. It was enough to make me write this review so yeh, they're great. read more

Walked into one of their stores guy behind the counter asked for my ID showed it to him saw that I was well over the age of 50 said he needed that scan my ID never have I ever had to do something so ridiculous and never will I ever do that they become stupid and very a knowledgeable about some of their products I would suggest going to an independent store before I would ever go back into that company read more

I'm new to CBD, Kratom and Delta 8. I had a bad first experience with Delta 8 because I bought it from a less reputable store in town where they just wanted to sell me something and not help. This time at this store they listened, explained and really helped me find what I needed for me. So far it's working great taking 1/2 of a 12.5 mg gummy for pain and anxiety at a time. Prices are very reasonable, staff was super friendly including the manager who helped me, store is clean and well put together and they are super knowledgeable. I feel like they're there to help and get you headed in the right direction for individual needs, not just to sell a product. I'd highly recommend them for these needs. I'm considering starting on Kratom soon and possibly Delta 8 vape at some point. My goal is to get off or limit the amounts of prescription meds I'm on that are expensive and really not good for you. read more

Vapor World - Delta-8 gummies - Vape Shops Near Me - Springfield, Missouri

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I have been shopping at Vapor World for years, but I'll never be going back. Last Sunday, my husband bought a device which I didn't think he was going to like. Not realizing they have a policy stating "no returns unless defective", I went to the store to try to exchange it for a better, more expensive device. Instead of telling me this, the sales rep straight LIED to me and told me that I could come back to get my money back on the device if I buy a new device that day. So I buy the new device. Rep looks at both my and my husband's loyalty points; over 800. We joke about how I spend too much money in that place. Fast forward, whoever was in there yesterday when I called insisted there was nothing he could do for me, even claiming he "understood" that I'd been lied to but that he could only exchange the device I'd originally brought in for a new one. BUT I ALREADY BOUGHT A NEW ONE UNDER THE PRETENSE OF A LIE BY THIS COMPANY'S REP. He stated he was a manager, but at one point he slipped up and said "... when I said that..." at one point, so there's a chance it's just the same guy. Either way, refused to let me speak to his supervisor, as if he was the end-all authority. Very pretentious about the entire situation. This company needs to seriously re-evaluate who they employee and promote bc this is not the first time I've been flat-out lied to. I would have been happy to accept the answer, "nah you're stuck with the device per our policy" if I hadn't been swindled into buying an entire new system. If you value your dollar and want to spend it with people who are the ABSOLUTE NICEST, save some time and take your money to 417 Vapors. read more

I visited the Vapor World location to purchase a vape pen. I worked with a sales associate to locate a pen for my needs. I found a vape pen that I liked but did not have my cartridge with me to see if it was compatible. The associate informed me that if my cartridge did not fit the vape pen, I could return it, so I purchased the vape pen. My cartridge did not fit the vape pen, so I took it back the next morning for a refund or exchange. A sales associate told me he could not refund or exchange the vape pen, only the manager could and that he was not there. The next day I called and asked if the manager was at the business before driving there for a refund or exchange. I was informed that the manager had called in sick that morning and most likely had COVID. I left my name and phone number for the manager to call me when he returned after his illness. I had not heard from the manager by the end of the next week, so I called, and the manager answered. I explained the situation and he said he was in possession of the note to call me but did not call. He informed me that Vapor World does not take returns or exchanges and that this was stated on my sales receipt. I informed the manager that the employee did not notify me of the company policy and had erroneously communicated to me that I could return or exchange the vape pen. The manager said the employee was new and needs to be "retrained". He also stated that the length of time since my initial purchase was too long even though I had made every effort to do it expediently and had given him time to recover from his illness before attempting to contact him again. The manager then informed me he would talk to the corporate office and get back to me. I have not received a call or other communication from the manger in two weeks. I would not have purchased the vape pen had I been informed about the return policy and given false information by the sales associate. read more

theyre great at the campbell location and have always been super helpful in my experience. always chill, laid back vibes.

Vapor world. The best selection in springfield, and the best staff. They're promot, friendly, professional, and their deals can't be beat. Their rewards program is awrsome, I get free juice and free coils about once a month worth like 20 bucks. I was looking for a particular drip tip, couldn't find it online. Guess who had it? Vapor world campbell. Looking for a particular battery I couldn't find at 417, vapor world campbell. When I was looking for tanks, I was by titan vapor and assumed they'd have the selection vapor world had. They had nothing I was looking for. I've finally learned my lesson and have stopped going anywhere else. Vapor world campbell is all I need. read more

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Absolutely fantastic store. Been with them for years! First time they messed something up was yesterday, I came in today and they fixed me up right away! Fantastic team! read more

I went to the vapor world on Glenstone avenue today, never again I wanted 1 bottle of red and they wouldn't sell just one They had some kind of a thing going to where they would just sell 2 and wouldn't sell just 1 bottle ,what ever happened to where there was options i didn't have enough money to buy two so therefore they have lost my business forever now because they only had one option for the customer the customer that pays there salary, goodbye! read more

I'm from out of town when my vape pen stopped working on me. I came to Branson Vapor and Tayler was very helpful and friendly. He checked to see what was going on with my vape pen and eventually determined it was my cartridge and not the pen. Tayler was extremely helpful and went out of his was to help educate me more on vapes read more

A bunch of 19 year old kids selling shit they can't buy themselves. Poor customer service. I find cheaper prices and better service consistently at Vapor Shop off Republic Rd and Kansas Exp. read more

Have always had great service they have gone out of their way to find me a new juice that I like. Pricres are reasonable and I like the rewards program. Thanks for the good work and professionalism! read more

Was stuck in a hotel for work and forgot to bring my vape mod. Had a RDA with no coils, that I was not familiar with. I came in looking to buy coils, and immediately the staff knew I had no idea what I was doing. I forgot her name, it started with a K and said she was the regional manager. She offered to teach me if I brought the RDA. Once I brought it she showed me what I was doing wrong and taught me the right way. Very patient and understanding staff. They won't lie to you into buying stuff you don't need. She set everything up which took about 30-45 minutes and didn't show any impatience, even though it looked like they were busy. I am forever grateful for the above and beyond customer service and will continue doing business with this establishment. read more

As a truck driver it's hard to find vape shops with truck parking. Glad I saw the billboard on 44. Their prices are reasonable on tanks and mods. The house juice has good flavor and you can get 100ml for $20. I have been to a few vape shops across the country and I'm wondering why VW has such a low average review. I have to say it's by far better than most of the shops I have been in. Only reason I gave 4 stars instead of 5 is because one of the juices I ordered had an over powering amount of peppermint flavor that covered the other flavors in the juice. read more

One of the only Vapor Worlds worth stopping at if you don't have any other option and you absolutely have to stop at a Vapor World. They wont make you feel to unwelcome.They wont make you feel like you are a valued customer but they will sell you the product you need at a slightly higher price then all of the other shops in Springfield. Vapor World as a chain is typically very bad. read more

This is one of the most uninviting and unfriendly vapor worlds I have ever been in. The vapor world on north Kansas expressway is the one we typically go to and they are so inviting and friendly and ready to help. But that was not the case at this location. The guys just sat there and looked at us like we were stupid and didn't want to help us. We will not be returning. read more

Lucas is the best! I only go to Vapor World on Campbell because this guy knows his stuff! Always courteous, and very eager to help. Extremely knowledgeable as well! Always gives me advice on the best new juice. read more

Best vapor shop around. Came here when I first started vaping. The guy who helped me was John, big beard, long hair, really cool down to earth guy. He didn't try to over sell me, but he did show me all the options, and helped me find what was best for me. Got the iStick 50w and kangertech white tank. Walter White and Bombpop are the best here! read more

Great place to get new products doesn't have that head shop vibe because they don't sell any DRY TOBACCO products they focus on helping people quit smoking even if you bought your device online the staff at vapor world will help you set it up and teach you how to use it they have a great selection of juice and hardware and the best prices in town I found the mod I wanted for $30 dollars less then online !! Only store I'll be going to from now on read more

In My experience with this company there customer service sucks 100%. Stores seem to open and close whenever they feel like it, totally different from the hours of business they have posted... All of their shop locations have different products which seems to be counter productive for a Vape Store Chain. I Have been to Ten of Vapor World's locations in the U.S. all of which have poor slections of Juice, and their prices seem to be totally different from one location to the next. $35.00 for a 100 Ml of ejuice at one store, then $26.00 for a 120 Ml at the next lol... Pure Trash .... Then on top of it all if you buy any hardware they have a NO RETURN POLICY .... Which means they are afraid to stand behind their products... DON'T DEAL WITH VAPOR WORLD, ITS NOT WORTH YOUR TIME AND MONEY !!! I rate them one Star only because I had to they deserve a -5 read more

I have been a customer of Vapor World since they opened in Springfield. I have always been happy with their products and service until the last couple of weeks. A couple of days before Christmas I decided to upgrade my tank and battery and also wanted to buy one as a gift. I bought the ones that were recommended by the clerk. Within a day they were both leaking. I went back in a couple of days later to see what could be done. I thought that maybe I was doing something wrong. The clerk took it apart and cleaned it. That night it was leaking again. The one that I bought as a gift was leaking worse than mine. I went back in again a couple of days later. The clerk that was working called her boss and he said to try a new tank for a week and see if that fixed the problem. If not, I could come back in and exchange it for a different model. Still no luck. I took them both back in today and was told that since they were not leaking while they were there at the store that nothing could be done. These models were not cheap. I was not asking for a refund. Just an exchange or store credit. I even told the clerk to pull up my account and see how much money I have spent with Vapor World. Never mind how many people I have referred to this company. Guess my business is just not worth anything. They seemed unfazed to have a loyal customer walk out the door so unsatisfied. read more

Purchased a vape at the glenstone shop. They put the vape together for me and I brought the product home and began charging it. I went to check on it and the fluid was leaking through the vents on the tank. I brought it back in and they told me they wouldn't do exchanges even though it was only purchased the day prior and that it was probably the coil. They exchanged the coil and I brought the product home. By the time I had made it home it had already begun leaking again through the vents. I won't be returning to vapor world because of the products they push and the follow up customer service. read more

I have seen a review for the store on Glenstone and it was a negative review. I personally have never been to that store and this yelp page is for the store on south Campbell. That being said the store on south Campbell is great! The customer service is very friendly and they with help you with any questions you have. I have been going to this store for months now and have never left disappointed. So while I can not speak for the other locations, the one on south Campbell is amazing in my book. read more

will not honor their prices. went to one shop bought a item. friend wanted one too but the location we were at did not have another one. went to this location because the other location called and found out this location had one. when we got there they rang it up and it came up 12 dollars more. we told them about the other location and showed them the receipt and were told that's too bad they wont honor their company price. got a hold of the manager who gave me some crap line about how the other location was new and when the registers were set up they were programmed with another states prices so some weren't right (wait i thought they claim to be locally owned. their not) so i told him that's not my fault and at my job we would honor our other stores location prices if it was our companies fault. not here. also they sell Chinese crap clone devices at authentic prices and are the only shop to do so in town. many many other better options than this company. this is like the walmart of the vapor industry read more

Been going there for 2+ years for juice and coils, paying their inconsistent prices, because I am a loyal customer... until tonight. I wanted to use my points to put towards a battery and, again, something else had changed since I was there about a month ago. The points redemption is very complicated now; it didn't use to be. You have to have a certain number of points to redeem them for specific things, and who wants a bunch of "fine print" restrictions? It's not simple anymore, nor beneficial. Electric Puff on E. Sunshine is my new vape home. They don't have a complex points system, but their prices are a fraction of Vapor World's. I just called to confirm the information regarding the points and spoke to Aaron at S. Glenstone location. It took him 22 seconds to explain how the points must be redeemed. I stopped listening after 9. K.I.S.S. I hope you guys can figure out what works best for you AND your customers soon. Until then, I'm out. read more