Bought a pipe from them and when i went to clean it it shattered without even being held around the…read morehandle not only was their product defective but it caused injury and they didn't even offer a replacement or anything

Thank you too the lady with the diamond eyes .Your store is a healing store and your wisdom was…read moreAmazing in lighting!

From the owner: Top of the line E-Juice, Vapes, Mods and CBD's. National Juice Brands. Exceptional customer service.read more

These stores are always out of inventory. Don't waste your time. Just get your vape stuff at the…read moregas station like normal people. The owners are snotty and very unhelpful.

If you're thinking about stopping in just go ahead and take that $20-$50 that you plan on spending…read morethere and throw it out the window. You'll be much more satisfied then if you spend it on bad product. I used to stop in at least twice a week to buy Hyde rebels. After several hundreds of dollars spent on disposables I had left the store after recently purchasing got to my car and it stopped working. I went back into the store to talk to them about what the options might be and was told there's nothing they can do. After realizing they don't care too much about the customer and only about the dollar I stopped taking my business here. Several months later also a few days ago I decided to give them another try this time I went in to get some Vape juice. The Vape juice I got is absolutely disgusting. Not the flavor itself but something is wrong with the juice. I thought maybe it could be my coil so I went in to buy a new coil and was sold a whole package of coils. Now I'm in about $40 I'm trying to get this juice to taste good enough to use however it's still disgusting. After speaking with an employee as well as a manager who reached out to the owner I was told the only thing they could do is give me a bigger discount than what they were originally going to give me on the next bottle that I purchase which would equal 25%. If I'm not satisfied with the bottle that I already bought why would I buy another bottle? The two things that concern me here are that well speaking to the employee I was told "If it was one of our juices we would care more but since it's not ours and we buy the product to resell we really don't care." So what you're saying is the product on the shelf is product they're going to make money on not product that they stand behind. The second concern is the value each customer holds within their company. The way that both incidents were handled shows they would rather lose customers then do their part in making something right. I will never take my business to chief vapor again. Treat your customers better. Without them your business is nothing.

The staff here are incredibly knowledgeable and incredibly helpful. On my first visit, I was…read morenervous due to social anxiety, but the owner was so gracious and amazing that she assured me I wouldn't be judged and will be accepted. She's great at multitasking and handling picky/needy, customers like myself. The e-juice I can't live without is hard to find.. The owner said she'll always have it in stock for me, which she does. This place does seem to get busy all of the sudden, so be mindful if the ladies working hard for it, get what you need and leave cause they are trying to help everyone at once. Which they do very well. Service +++

One of the best places to find all your smoking needs. Owner knows how to show her customer's…read moreappreciation. Lots of different items and things you haven't tried yet with great prices. Check this place out, you won't leave disappointed.

Super friendly and helping staff!! Could spend hours there talking'n to them!! They have House…read moreJuice plus a lot of other brands and flavors. Plus different mods to check out too!!!

So I stumbled on this place in Chapel Hills mall and what a shop. Such diversity in merchandise…read more Huge selection in box mods, pens, tanks , RDAs, e-juice, CBD Concentrate, Blackrifle coffee, grunt style, Auracacia essential oils, house juice, the list goes on and on. A little overwhelming at first until someone like Caleb comes over to help you out then you can sit back chill and get taken care of with a positive and professional attitude towards what your needs are. I'm just starting out vaping and wanted to learn more of the differences between tanks and RDAs and Caleb was on point with all of it. At the end of all of it he ended up setting me up with some DotMod coils, some cotton, and walked me through the installation process and really upgraded my set up. Overall my experience my excellent. I will make a point to return and recommend my business here. Great inventory, superior customer service and a great customer service.

I can literally come here and find everything I need. The staff is quiet knowledgeable and friendly.read more

Best shop ever!! These guys are great! Thank You!! Very…read moreknowledgeable, friendly! Great place to go!

Highly recommend!!! Wow the owners of the shop were so nice and informational. Me and my husband…read morehave been traveling from SoCal and they were more than great. If you're experienced vapor, go here! If you're a new vapor, go here! They create all their flavors fresh and it's the best we've had in a long time. Highly recommend

Im rarely the person to leave reviews, however I felt this one is necessary. Some backstory: I have…read morebeen a chief vapor customer for roughly 2.5 years now and have been vaping regularly for a significant amount of time. This morning, I decided to branch out and take advantage of the Monument store's 20% off sale Hyde products. I purchased a Strawberry Ice Cream flavored vape. As usual, I opened the vape in store to ensure the vape was in working order before I left. Upon tasting this, I found that it was HANDS DOWN the absolute worst flavor I have EVER tasted in the entirety of my time using vapes. I'd be absolutely shocked if this was not a defective unit. After communicating this to the employee in the store, I was told several things, all of which were unacceptable including: - "this is way it is supposed to taste" - "well it smells the way the box does so it must be fine" - "our return policy does not cover bad flavors." I was simply astounded at these responses. Never at any point during this experience did I outright ask for my money back - I simply wanted an exchange for a working unit! It's extremely disappointing to know that a store selling inhaled products has such a lack of concern for their customers. An attempt was made to escalate to management but my information was simply written down (4 hours ago now) as there seems to be 0 in-store management personnel at any of their locations. In conclusion, I will NEVER be returning to any of the Chief Vapor locations and will be telling every single person I speak to about this until management can correct the situation.

Goes for all the chief vapor stores especially academy and galley…read more Good products ok prices. Reason for one star. The tipping prompt on payment window. Are you really serious. Plus the window makes it hard to leave a dollar. If you're the owner was part of the incentive of to your employees are tips. Let me get this one straight the job is to retrieve boxes from 10feet then you pressure customers to leave almost a minimum of 10% next time I go in and prompted to tip I will be rude. This is not a hospitality business. Pay your employees and take the tip off. It sounds like your frugal and tell your employees there's a lot of tips to be made. I wouldn't be shocked either if you took a percentage of tips off the top for yourself. No thank not a chief vapor