I bought a $8 Pyrex (supposedly) tip from them this passed Friday and Saturday as I was just taking a puff off my vapor and the whole top broke off and left the end inside my tank. I had to rebuild my RBA coil just incase any small pieces of glass fell down, and poured out the ejuice I had in there and cleaned it all out. I was out of town until today (Monday) and I went in there to exchange it for one that wasn't broken already. They refused to do an exchange for me. The guy kept telling me he couldn't prove I didn't break it myself although there were no scratches or anything anywhere on the tip. Just the clean break where the tip met my tank. Obviously it was already cracked when I got it. Vapor Trails not only sells broken products but they blame the customers for it as well and refuses to replace any broken products. It's no wonder Vapor Trails is close to going bankrupt. They don't care about their customers that aren't already in their little group of frat guys, they don't stand behind their products, they have virtually NO inventory (the whole reason I went there Friday was to buy Pinup Betty and they were out except for the 3% and they really only have the cheap battery vapors, no good mod units, and over charge for them), and even though they told me and my husband that the return policy is 2 weeks, 3 days later I was refused an even exchange for the exact same product I had that was less than $10. I would NOT recommend this store at all unless you are friends with the people that already work there. Then I'm sure you'd have a great experience. After they refused my exchange I went to Indy E Cigs at 96th and Michigan and bought a great tip for $15 that vapor trails was selling for $35 and the guy gave me 2 free coils for my tank, just because. I had never met him before and he gave them to me because my tank is an older tank (oldie but goodie) and he had them in the drawer for ever and hadn't sold them for a while. So, for anyone wanting actual variety, great customer service, and great prices, go to Indy E Cigs. I have zero affiliation with them. They just earned a customer that Vapor Trails lost. read more