We went here for the 2nd time roughly 2 weeks ago. The 1st time, we were inquiring about CBD & were…read morejust learning about it to help with joint pain. At the time, we weren't vaping yet & didn't look at any of those products. The tall guy was clearly stoned out his mind, and showed us several items. We purchased 2 & left. This last time we went, the same people were sitting at the vape counter that were there a month before. We are now vaping and asked to taste a certain flavor. There were 2 young girls behind the counter. She was blowing off the coils and put the juice on the (old) cotton. Well it tasted horrible. I told her the coils must be burnt & I'd like new cotton. She tasted it herself like she didn't believe me. So this girl starts telling the other "go tell so & so to fix some more mods because these are burnt" Clearly they aren't prepared for multiple customers and ready with fresh coils & cotton for optimal flavor tasting. The counter where you can try the e-liquids is small. Or maybe it's because both times we went, the same people were chilling there, visiting, taking up space. She didn't apologize for not being prepared. She just kept blowing on the burnt coils, complaining & making the room completely full of vapor. We walked out. Unprepared & unprofessional.

I went in new to vaping and needed help with what I needed to start. The girl behind the counter…read morewas so rude and literally gave me two options and didn't show me anything or let me know how to use either of them. I planned on getting some cbd oil to vape and they made me feel so stupid when I had questions. The guy told me, "you should have done your research before you walked in here, I can't help you." I was stunned by their terrible customer service. I will never step foot back in that place!

Friendly staff that helped us taste numerous juices. They have them all set up for quick tasting &…read morehe hands each one to you as you look through the menu & choose what you would like to try. I didn't catch the guys name, but he was laid back and chill. Only reason I am not giving this 5 stars is because of the dude laying on the couch watching tv with 2 cute little dogs in his lap. I get that the environment is supposed to be relaxed, but he looked like he belonged in his draws on the sofa at home.

Great place to bring your friends. Great customer service. Good selection of mods and pens. Awesome…read moreselection of juices too. Yes you can test!

My experience at Aurora CBD and Hemp was great! I was impressed by the selection and prices at the…read moreshop. Staff are friendly and helpful. I really wanted to try the Giraffe Nuts and Lemon Drops. I am glad I did!! The Giraffe Nuts are probably the best caramel chew I have ever tasted. They mellowed me out after work and gave me wonderful sleep. The lemon drops are also tasty. These also put my mind as ease, and I had a restful night. In addition, they gave me some relief for my achy back. I am anticipating my return to the shop! They also have lip balm with CBD, I can't wait to try!!

Buyer beware of any company that does not back their product with a 100% money back guarantee if…read moreyou are not satisfied for any reason. I purchased a product on a Friday which gave me a reaction. I tried to return the unused portion (minus 1 capsule) for a store credit on Monday (only 3 days later). Dana refused and kept interjecting with her own stories about her health and reactions to past medications which she never received refunds for. As a customer service rep, she needs training. This was not about her, this was about a customer who spent $80 on a product which is useless to me after the reaction. At the time of purchase, there were no visible signs posted about the no refund policy. I suggested she change that. Apparently she did take my advice and posted that comment on social media.

Been going there forever. They know me!! Couldn't say how much I spent there. Get billed double on…read morea day they were having connectivity issues. Even stayed to help with it. 3 transactions. 1 full charge. 1 just vapes. 1 Nos energy drink cause he thought I put it back. Go there to explain double bill. I'm now a stranger. What do you mean I owe you money.... Never going back