Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.

Standard head shop with a nice laid back vibe. The people who work there are genuinely friendly and…read morehelpful if you have a question. Bought many pieces there, almost all chameleon glass and very pleased with the quality. Parking is ok and it's exterior is non descriptive. Will continue to go back a good head shop in Danbury.

Great merchandise and good prices, very cool helpful staff. Ideal local place for all your schmokin…read moreneeds.

Good people, had a great overall experience and the guy inside was very knowledgeable in n all…read moreproducts I had asked about

The owner Ravi is very nice and always seems to remember me. He also has the store open a lot which…read moreis great for a small town early in the morning and later at night than most. I live in New Milford and specifically come for Kratom which is not sold in the New Milford smoke shop or anywhere in New Milford as far as I can tell. Yes the place is kinda messy with product everywhere but he seems to have everything and although I don't vape I smoke cigarettes people who come in to get their vape equipment seems quite happy with his store and selection, definitely worth it to check it out.

There service is the most outstanding service I've experienced. Thank you cloud house2read more

I walked into Cloud House with cash to burn. The two boys behind the counter were incredibly rude…read more I was curious about a product. When i asked about the cost, I was told to look underneath the product. It was on a glass shelf, one shelf up from floor. I would have had to literally lay on the floor. The boys were no more than 5 feet away, and the store was empty . I purchased it anyway. I needed a lighter. They were in a box with a large selection. I had no choice but to move 1 or 2 to reach the one I wanted. I was rudely told to " stop touching everything. I looked at the worker, and using his hands, tried to explain to me how to NOT touch the box of lighters that were jammed in the box. I can't believe the unbelievably rude staff and how they spoke to me. Never again.

I came in last week a worried, frantic mess because I broke my sister's bong. This place has so…read moremuch variety of everything. I worked with Scott and he was a lifesaver! He tried to see if there was anything salvageable but I truly wrecked it. He was super helpful and provided an excellent, near-identical replacement. I know there are plenty of shops popping up all over but hands down, this is the place to go to. Thanks again Scott!

From the owner: Danbury, CT Tobacco Outletread more

This is my go to place for everything! Staff is kind and welcoming, helpful and always a great…read moreconversation! I recommend this place to everyone. My only place I get juul pods and carts! A local gem

Great smoke shop, there is something for everyone. Bongs,…read morecigars, tabacco, gummies, hookahs, keaton, vapes (BLNG, Hyde, Cali & more)

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money

Good service and selection. Friendly people. Prices are competitive and the owners remember youread more

Great service, good recommendations, and stayed open cause I let them know I was coming towards…read moreclosing time