Cool staff. Veterans welcome. A very large selection of products to choose from and a points/…read morerewards system. I get my pre-rolls here. They're number two on my list for pre-rolls here in San Antonio.

The service is terrible, dude had an issue & was irritated with asking questions about the product…read more Questions that should be asked when buying certain products & it's astounding to me people like this work in the service industry with zero customer service skills. There are plenty of other stores I would recommend before coming here. The prices are also inflated more than they should be, I will drive out of my way to get what I need from shops from now on.

I love going to this place, it's not to disappoint, there is wide selection and it's amazing when…read moreyou ask for help because you will get the chance to meet there amazing staff that are knowledgeable and will be more then happy to recommend the next great cigar for you . What ever you do don't feel intimidated when you walk in, take your time and explore what they have to offer. And of course I'm talking to thos that are being introduced to the wonderful world of cigars. But personally I love this place!

Came into the shop tonight looking for some good smokes and John helped me out and let me tell you…read more He was amazing. Made some nice recommendations on some new smokes and even helped me out with an old zippo lighter I found from 20 years ago in an old tool box at home. It's because of people like John that I stay away from the liquor stores and CI places for my smokes. Customer service is king at this place ! Thanks John Pacheco!

Was on my way home and needed to get some rolling essentials. Walked in and this place was clean…read moreand open. The employee got me straight with a new product that I love and even sold me on a new epen. Great customer service and good clean environment. I will definitely be back soon.

Horrible customer service guy at the front was just sitting there and didn't even help me until I…read moreasked

I had a good experience. I learned what was available, all my questions were answered, & I got a…read morereally good deal. The owner was very nice. Also, their selection of bongs is super unique. Cool spot.

I love this place. The staff is already really friendly and ready to help. They have decent prices…read moreand pretty good deals often. They have a wide variety of everything.

Service has definitely improved. New workers and the gentleman and lady who now run the counter are…read morevery friendly and efficient. They Continue to have a great selection. And great prices. I Will continue to be a customer here.

Do not come to this location. The security and employees will harass you if you're not registered…read moreto vote. No lie they have a registration table ready for you to sign up. The security guard will tell you that if you don't register to vote, you're gonna lose your job. PS they don't care if you're a veteran they still want you to register lol can't make this up.

TL;DR Review - This is a good vape shop with knowledgeable…read moreand friendly employees; the juice and products they sell are high quality and reasonably priced. They had a 1 year birthday bash which was a lot of fun; they really take care of their customers. I recommend this vape shop! The Long Review - My wife is a frequent shopper at The Vapor Room, she bought her vape there to replace her old one. I had not yet replaced mine, so we went Friday night and I described what I wanted out of a vape to the employees. They explained everything to me and allowed me to try out their personal vapes (with a disposable mouthpiece of course) so I could get a feel for the different wattages and voltages and all that other scienc-y stuff. Based on their recommendations, I bought a 30w Eleaf iStick with a Nautilus tank. It is perfect for me, the vape generates a nice cloud without being overwhelming, it is not harsh *AT ALL* (my wife's vape makes me cough something fierce) and the smaller box is perfect and easy to hold on to. I bought SicBoy Sicker than Most juice and as we were cashing out they let us know they were having a 1 year anniversary party the following day with food, drinks, music and raffle prizes. We went back and had a great time! We had several drinks and some plate of bbq (all on the house) and even won something from the raffle! We had been considering just staying in but were glad we went, and the employees were all very nice and thanked us for coming out.

This place is awesome, we are regular customers and I'm surprised I haven't given a review. The…read moreservice here is beyond perfection, the employees know their stuff. They try out most everything that comes in to give first hand reviews, their happy hours and point cards are great ways to showcase their knowledge and give back to the customers. Just made this purchase yesterday, and it's beyond awesome. Was using an aegis, and wanted something to upgrade. The guy that sold me this made a great sale, I had to come in today and tell him just how good of a job he did. If you like vaping and supporting local businesses, come here these people will do you right.

Love this place ! Have been to two locations and both never…read moredisappoint. Staff are very helpful and knowledgeable of their products. You can't go wrong with this establishment! Visited this place again today ! Mark ! Great employee, helped me with some products and gave me info and suggestions. Thank you Mark

Pretty cool smoke shop. After calling around 6 or more smoke shops looking for a specific brand in…read morethe area 2 being other Hazel Sky locations this one had exactly what I needed. They are alright with me. Pretty cool vibe welcoming atmosphere, and Always smiling faces. They also carry exotic pops and juices which is pretty cool.

Very nice and helpful. Great service. Best in stock vape store. Great hours too. Won't go…read moreanywhere else.

From the owner: Locally owned and operated vape shop. read more

Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!