Bri was fantastic. I'm new to vaping amd she was able to guide me to a good start. the location in…read moreSan antonio

I've been coming here for the last few months and the staff has always been super helpful. Daniel…read moremade great suggestions when I came in today, and I didn't realize how big their selection has gotten recently. The fogger pods are good value too, $20 for a pod. Overall this is a great shop and I'll continue to come back.

Great information, communicative, informative. The stock is…read moreclearly visible and presented. Overall the prices are great, very reasonable​

The store has great selection at reasonable prices and very convenient.workers are very nice aswellread more

Great customer service would recommend to anyone. They answered all my questions and recommended…read moreitems that I didn't know I was looking for.

Amazing products - Travis knows his products and is very knowledgeable!…read more Pain creams is the best for pain.

Truly fantastic selection. Edibles, gummies, all kinds of hemp flower, extracts, hashish levell…read moreblends -- and friendly, knowledgable, helpful personnel. There are other hemp stores closer to me but this store is worth the trip. They have other locations. I assume the selections are the same but the crew at the Bulverde store is the best.

Horrible place that sells defective products and will not refund. I've spent a good deal of money…read morein there over the years but I will not be going back. Not for sure if there is new ownership/management. Very greedy people now, very disappointed.

I was looking for a elfbar vape and had called around to a few shops. On my way to one I was…read moresitting at the stop light next to planet 420, called and let's just say I turned my navigation off headed to the one place and came here instead. I walked in and was welcomed by both gentlemen behind the counter and ended up being helped by Chris. From beginning of conversation til the end it was good vibes. This will be my new go to place.

Not sure if it's the same on 37 south But it's called Planet 420 all I can say is everything here…read moreis *severely overpriced!* Especially the tattoo equipment -- tattooing is my side gig, so I know what I'm talking about. I could literally get the same stuff cheaper on Amazon, even with delivery. With Prime, I don't even pay shipping! It's the closest smoke shop to me, but honestly, for what they charge, I might as well spend the extra gas money and go somewhere else. Also, customer service depends on *who* walks in. When I go in by myself, the service is Blah -- But when I send my boyfriend in, there's one girl, Abigail, who always flirts with him. They even exchanged social media yesterday. Not exactly the most professional behavior, Planet 420.

super helpful staff! The store is clean, well organized, and plenty of options to choose fromread more

Only vape shop I go to. Best prices and better company…read more Service is out of this world.

Customer service is on point! Always willing to help and suggest new vapes! I wish they had a…read morelocation closer; however when I'm in the area I stop by and stock up!

Trey is so great! He gives great suggestions based on what you're looking to find. Very personable.read more

Tonight I stopped at No Limit Smoke & Vape because I needed coils. The counter attendant was a…read moreyoung woman with black hair that had been dyed light blue in places. She had a difficult time finding the coil I needed, and seemed to question whether or not I knew what I was asking for. She found coils of the right type but not the right wattage. They were .5; the ones I wanted were .15 or .2. She finally pulled out a box that looked familiar and when I asked her to let me see it I saw that it was the exact coils I had asked for in the first place. I told her that was what I wanted and asked for 2 of them. She spent the next minute or so looking at the coils, comparing the one in my device to the ones she was selling me, looking from the .5 to the .15 in a slightly confused manner. I finally said "just please sell me two of the .15." She did. Of course, when I got home and changed my coil and the wattage wouldn't go over 50, I realized that she had sold me the .5's by mistake. So I went back up there to get the right coils. The counter attendant - I would call her by name but she refused to give it to me - never once apologized for giving me the wrong product that I paid $14 for. She actually acted as if I was causing the problem. She said she could only "exchange" one of them. I told her it wasn't an exchange, because it wasn't my mistake, it was hers. She became ugly and rude and I decided it just wasn't worth it. I told her to give me the one coil and be done with it, I just wanted to go home. Here's the thing. I worked in the vape industry for 2 years. I have worked in retail/customer service now for about half a decade. If you want to retain customers, it is not wise to make your customers pay for your mistakes. The right thing to do would have been to apologize for the mistake, to immediately make it right and if that meant she had to pay for one coil then that's what should have happened. I will NEVER patronize that store again. I am not going to spend my hard earned money at a store that has such terrible customer service. The young woman who waited on me needs, at best, a serious discussion with management as to the way to deal with this type of situation. If it were my store, she wouldn't have a job anymore, but that's just me. I hold people to the same high standard to which I hold myself. So, if you want to purchase vape products, my suggestion would be to go to Vape Away in Bulverde. They don't treat you like shit when they fuck up.

Very nice and knowledgeable people. I went in not knowing what I wanted & was honestly kinda…read morenervous to ask. But I felt very comfortable and was impressed on how much product they have to offer.

Customer be aware! They do not stand behind their policies! "24 hour Exchange Policy"??? No way…read moreSeñor, they do NOT! They do not abide by their policies. Literally 4 min after the purchase and before leaving store premises. Just save a trip and gas to this store, go somewhere else. They are always out of vape coils and their selections on e-juice is a joke. Best luck finding what you need here. I have been a customer for about two years now and I think this was my last visit to a Vape City store.

Update 05-04-24: I received a response from Vape City to send an email to explain the negative…read moreexperience I had after purchasing an empty product. The owner and manager both went above and beyond to replace the faulty product I received. I truly appreciate both of their attention to this matter. ================================================== DO NOT SHOP HERE. Would give zero stars if I could. Terrible customer service. I used to shop here often but never again. I received an empty product before heading out of town but found that the product was empty after arriving in another city. I was told I could only exchange within 24 hours at the store in town. They were unwilling to compromise and give me a refund or even exchange for a similar product in the city I was visiting. They clearly don't care about their customers. I lost $75 on a product that was empty and could not use!