My husband purchased a vape for me he handed it to me right outside noticed it's not one I like I…read morewent back in with product completely sealed not opened and they wouldn't exchange it or return it

From the owner: Our Newest location on the far east side. Come check us out :)read more

Very clean and awesome place. The people who work there are very informative and helpful when…read morelearning about their products. I will defiantly be back and there price were very relatable to other shops maybe a little less in certain areas. I was very nervous going into a smoke shop the first one I was in the guy didn't really tell me much and actually referred me to a different shop. After going to this smoke shop I felt allot more comfortable great vibe in the place and good people

Best place ever great staff cool accessories!! Totally different environment nothing like itread more

Great customer service, unfortunately I noticed a lot of trash in the front of the store. Also the…read morestore is extremely hot and uncomfortable. Items highly recommend you fix the ac asap especially with the hot weather and add a trash can out front

Normally I have a great time here and has everything I need and customer service extraordinary…read more Today I went back and a new girl helped me and checking out I showed her my ID stating veteran and she said she need my ID. Yet clearly states veteran and since they opened they always accepted it including the manger. She said policies changed and I asked what is the policy and she said I can't tell you that. She is the only reason I probably won't go back. Please train your employees better and to know the policy and be able to state it to the employee. Also I did not get a receipt for the. "24 hour return".

Amazing service, great with the community fair prices over all it's a place to go when you canread more

Absolutely LOVE THIS PLACE!!! And George Dieter smokeshop!!…read moreGreat selection, Always friendly & never make you feel rushed!! I go anywhere from 2-3 times a week sometimes more!! Area 51 one of my favorites!!!

I went to Herb N Legend 2 days ago and bought an esco bar, pink lemonade. The first day it was…read moreworking fine & later on started to taste burnt out... without me even hitting it various amounts of times. I came up to the shop today to see if I could exchange it for one that wasn't burnt but was told that "there are no exchanges nor discounts for vapes that have been faulty". This is the second time I've gotten a vape here & both times have had issues.

Really awful place with poor customer service. I bought three Ooze brand batteries from this place…read more They all broke. Thinking it was the quality of the battery by the third one, I bought the most expensive model. It broke and refused to recharge after one life cycle. When I took it to the shop, they refused to refund/replace it. Additionally, they give you advice that directly contravenes the website's instructions. From the Ooze battery website: "*USB Chargers must be used with Wall Plugs that are designed for USB Ports. Gaming devices, computers, and other electronics are not covered under warranty. " At the store, they tell you to only charge it using a gaming console, pc, or other non Wall Plug device USB port. Funny how they give bad advice and then refuse to replace your purchases after they break from following said advice. Bad store. Bad employees. Bad business. Avoid at all costs.

So after years of smoking, I had tried everything in the world in order to quit. Nothing had…read moreworked, so I turned to Vaping. I got myself a nice starter kit, and bye bye smoking. After a few weeks, I decided to upgraded my tank. I came in, they got me hooked up, and I was on my way. It wasnt 25 minutes before I had to come back in because the tank I purchased just was not going together properly. The guys took a while fighting with the tank, and were finally able to get it together the right way. Grateful, I thanked them and headed out. The tank worked fine for a bit, then started flooding and leaking all the time. I fought it for 2 days, and then went back into the shop at the first chance I got. When I showed the manager what was wrong, and they took another look at it. When they found out that it was just a badly machined part (an occasional byproduct of mass-production), she immediately exchanged my tank for a brand new one. The got it all set up and made sure the new tank worked properly, and I have not had a problem ever since. To make a long story short, these guys care about what they are doing, and they strive to make sure the customer is taken care of as well as making sure the customer enjoys the best vaping experience possible. Up in Vapor prepares their own E-juices, and they have a large assortment of flavors to choose from. They also carry other brands of E-juice. My favorites are Elvis Pie (Up In vapor) and Colonel's Custard (BRV).

Went to buy liquid to go with me to China! They put it in bottles approved for airplanes and…read moretravel! Now that's going above and beyond! Very knowledgeable and customer service was phenomenal!

Outstanding selection and very customer oriented staff. The cigars were priced extremely well!read more

Everytime and I do mean everytime visiting this establishment it's always a super experience from…read morethe knowledge to suggestions from the staff to the patrons.