American Eagle Outfitters is a chain store that sells women's and men's clothing and accessories. I…read moreoccasionally shop at this particular location in Ross Park Mall. As I shopped around the store, an employee greeted me. I thought that the selection of women's clothes was decent. I found two articles of clothing, a shirt and a pair of socks, to purchase. The checkout line was long, so I waited for several minutes. The cashier correctly rang up my transaction, and she said thank you and told me to have a great day. At home, I thought that the shirt was large and unshapely and that the socks fit well.

The absolute WORST customer service I have ever experienced (specifically dealt with Libbeth and…read moreMolly M on the Customer Service team). American Eagle has recently changed their return policy (nothing like it used to be), and I was out of the country on my honeymoon in the window when my order was to be returned. I called immediately when I got back from my honeymoon to explain the situation and got the runaround from several Customer Service Representatives that they were "looking into it" and they would get back to me. I never received a phone call back and instead, had to turn to leaving feedback on their app in order for someone to even respond to me via email. That's when I spoke to both Molly and Libbeth (via email), and they let me know that they couldn't find any calls or indication that I spoke to anyone over there. They said several times that they were unwilling to help me return the items and suggested that I go sell the items on Poshmark or Plato's Closet. They also said that they would not escalate the issue to a supervisor because there was no one beyond them that would be able to help. This is so disappointing coming from a loyal customer for the past 10+ years and it seems like they care more about their new "policy", versus working with a customer to try to arrive at a solution. I will certainly be taking my business elsewhere and hope everyone else does the same!

Amazing customer service! I loved some things in the latest catalog, but decided to call the store…read moreinstead, because I have always loved it. They had everything I wanted, honored the 30% discount which came with my catalog, and shipped it free! I also got some helpful HUMAN advice :) Everything came today - 4 business days. Wonderful quality. I love this store!

I love j Jill. Great choices lovely salespeople (Roosevelt field). Nice quality good prices and…read morewonderful sales.

We had a great visit a few days ago to L.L. Bean! We bought a few pull overs and one fleece for…read morethis winter. There was great selection. A good variety and different colors. The ladies upstairs were super helpful! If we lived closer to here I would be in trouble. It's nice that it's a little far from our house so that we don't go too often.

LL Bean it's an icon This is a big store with a decent…read moreselection 2 levels When did those classic Bean boots get so popular or maybe they always were I just didn't notice The flannels The jackets A decent size kid section A pet section Small and in tiny bedding section and no furniture And of course the boot section Got myself sheepskin lined classic bean boots off the sale rack it was a good deal If they don't have a sale today hang tough they will It's on the outside of the mall so mall parking is easy

Friendly staff and helpful with helping me find what I wanted. No push on getting any thing just…read morewhat I came in for.

The staff here is very friendly and has been immensely helpful. They spent extra time with me to…read moreacquire some hard to get items that I was unable to get elsewhere.

The store is big and has a Sephora inside. There is plenty of selection but the costs are normally…read morepretty steep. I didn't interact with any staff during this visit, but they are normally friendly.

Amazon return center was quick and easy. The employee was very busy but still quick and friendly. I…read morethen stopped at Sephora where I was assisted by Lexi and Jasmine. Lovely experience. The usual product I use was out of stock so they helped me find something comparable. I then browsed and found a new lip gloss for a reasonable price and have not put it down.

I have been going here for over a year, and every time I go, I buy something that I would never…read morefind anywhere else. The selection is so badass!! I get compliments often on my outfits, and I will tell any guy that this is worth the trip and the money. Clothes fit nice, and service is first class. Kevin and the guys are pros.

This store has great quality clothing at affordable prices. Kevin, the owner, is the best!read more

One of the best experiences I've had in shopping for clothes. This is a men's clothing store with a…read morenew concept. The storefront is where you go to try on clothes, but then everything is shipped to your home. The emphasis is on finding you a great fit. Each style of clothing offers more sizes, such as tailored, slim, tailored, or standard. The thing I like best about Bobobos is they can fit my broad shoulders perfectly, it's difficult to find clothes that fit me this well. My only concern is the prices are more expensive than I would like to pay, however I'm content to shop their sales. My store guide, Nicholas, was very helpful and experienced. He did a wonderful job of listening to what I needed, then helped me find the perfect fit. The store is laid out well, and the dressing rooms are comfortable.

Jake , Jillian and Alex were terrific to work with. This was my first time visiting the pittsburgh…read morelocation and it's true that people make the experience. I highly recommend this brand of clothing for anyone who enjoys free returns , a perfect fit and expert advice ! Not to mention clothes that last and look great.

I occasionally shop in this Madewell store in Ross Park Mall. This store carries a decent selection…read moreof women's and men's clothing, shoes, and accessories. I look mostly at the women's clothing, such as jeans, t-shirts, sweaters, dresses, and skirts. I like some of the styles, and I like the prices particularly for sale and clearance items. I agree with the one other reviewer that the employees could more frequently greet customers.

Every time I ever went into this store at Ross Park mall I was never acknowledged or asked if I…read moreever needed any help. Over a dozen times. I have decided to never go back. Apparently they feel I'm too old to shop there.