Awesome experience. I thought I would be paying a lot of money from what the dealership told me…read more But nope. I have never dealt with a more honest auto repair business. Saved me THOUSANDS! I will never go anywhere else!

I didn't actually get service there but was so impressed with their explanation on the phone about…read morehow and why they couldn't take care of my vehicle, they just seemed really honest and helpful. Will come back!

I take my 01 VW TDI here. I found him on a tdi forum & has been the best decision I could've made…read more I've had a timing belt replaced, battery, etc. He's rerouted the vacuum hoses in my car free of charge cause the goon who replaced my transmission in Northern California didn't know what he was doing. I can't take my car anywhere else. He understands my car & is fair with what I need vs don't need. As long as I have a VW it's definitely going to Rich.

Rich is still hiding and not communicating. On June 25, 2025, I hand delivered a demand letter, but…read morehe was hiding. I then filed small claims and mailed the notice via first class registered mail, however he twice refused the certified mail return receipt letter. The sheriff made two attempts to serve notice, however they claim he wasn't there or was hiding to avoid being served. He has now had the car for 19-months. One of last times we spoke, he said that he would keep trying once he pulls his head out of his ass -- it's obvious that hasn't happened. What a pathetic coward!

Just picked up my rig from Willamette Boulevard Service Center and couldn't be happier with their…read morework! Josh did a top-notch job doing my knuckles and brakes...at an extremely affordable price. Those are not my knuckles in the posted picture; however, mine came out looking just a shinny as those suckers did! I'll definitely be taking my LC back there for any major work. The shop isn't much to look at, other than being a time-capsule of sorts and some awesome LCs laying around...and you have to keep in mind that Larry, Josh's father, bought that place in the early 70's! Had to wait about a month to get in, but well worth the wait!

I'm reluctant to write this review only because I'd rather keep this place a secret. This is a…read moresmall family business that does Landcruiser everything. Attention to detail was what I expected based on the reputation of this business. Attention to detail is what I got. They did a front end service on my 1994 FJZ80 and it turned out great. Often times I do my own work but when I know someone else has the experience and resources to do a top notch job I will give them my business. I will definitely reach out next time I need any help.

We have had quite a few cars we've brought to Import Auto over the last couple of months and…read morethey've done a terrific job on them all. Michael is straight forward and knowledgeable and goes the extra mile. David is the Lexus expert and has done great work on Luke's LS400 and IS-F. They've earned long time customers from us.

I brought my X3 in for a brake check. They were open, honest and transparent on what needed to be…read morereplaced - and what didn't. They took care of my car and finished everything on time. I trust these guys and will be back.

Not good to their word/untrustworthy. Sent me on a very specific "wild goose chase" to find a new…read moreengine for my suv. After days of searching, using parameter *they demanded*, provided them with 1) a 100% match to their required parameters (which there was only 1 left), and 2 perfectly good 98% match options (of which were many). Then it was like they disappeared off the earth for 2 weeks - no response. I finally got them to respond, and they basically told me to eff off that if I wasn't going to "follow their demands to the very letter" they weren't going to help me. Like *I* was wasting their time. Why was *I* the one tasked with finding my own parts anyway -- they're supposed to be the "experts", or did they just brush me off with bs scut work hoping I'll just go away because I'm a girl with some actual mechanical knowledge. Either way SUPER unprofessional and total city. Don't trust them. Not good to their word/untrustworthy. Sent me on a very specific "wild goose chase" to find a new engine for my suv. After days of searching, using parameter *they demanded*, provided them with 1) a 100% match to their required parameters (which there was only 1 left), and 2 perfectly good 98% match options (of which were many). Then it was like they disappeared off the earth for 2 weeks - no response. I finally got them to respond, and they basically told me to eff off that if I wasn't going to "follow their demands to the very letter" they weren't going to help me. Like *I* was wasting their time. Why was *I* the one tasked with finding my own parts anyway -- they're supposed to be the "experts", or did they just brush me off with bs scut work hoping I'll just go away because I'm a girl with some actual mechanical knowledge. Either way SUPER unprofessional and total city. Don't trust them.

Frustrating experience here that wound up costing us even more $$ at a follow up auto shop…read more What made it worse is when the shop went silent and didn't return calls and emails. Bummer.

I have taken my car to Gills Point S twice in the past month. First, to get a replacement tire for…read moreone that blew out while I was driving on the highway. The first shop I visited quoted an unreasonably high price for a new tire. Gills' quote was fair, and they mounted the tire and returned the spare to its nest in the trunk with skill and dispatch. Second, my car started telling me it needed service. Because it was fairly new to me, I didn't know what that meant. Gills took the l time necessary to talk with me about what was and was not needed. They were patient and understanding of my comparative ignorance of things mechanical. I recommend them highly.

Quote for tires was made quickly and was competitive, but didn't fit my time requirements.read more

I brought my sick car to Madison Automotive after a ridiculous and jaw-dropping repair estimate…read morefrom another North Portland shop (ahem. Art of Maintenance). This guy listened to me, called me right away with the diagnostic & estimate, and fixed it right up, and didn't fix anything that didn't need fixing. It runs great now & the bill didn't even go over a grand. I'd never been there before, even though I've seen it a million times as it's right across the street from Grocery Outlet. But it'll now be my go-to repair shop. If you're sick of automotive places ripping you off, and I know I am, take your car over to Madison. They ROCK.

My wife took her jeep in for a no crank/no start condition. They replaced starter and it didn't fix…read morethe problem. Magically the old starter was sent back for a core when I asked to test it myself. She took it back and they had it for a long time and kept saying that they couldn't duplicate issue. Went to pick up and it wouldn't start. They were entirely incapable of the diagnosis, my wife got online and found forums that the neutral safety switch (in transmission) was a known issue. Paid nearly$1000. Drove home car wouldn't shift. They forgot to put fluid in it. When I asked for that to be in writing, the owner told me that if he needs to replace the tranny, he would but then would blackball us from the shop. A few months later, the no start issue came back. We took it in several times for warranty. Was told that they once again couldn't duplicate the issue. Once it finally failed for good, I called for warranty the owner literally told me that we missed warranty by a week. The part is like $50 and the majority was labor. They don't stand behind their work and are not competent enough to do it correctly. Took it to another shop and had it repaired correctly. The only reason that I'm leaving 1 star is that the star rating doesn't allow me to go any lower. I'm hoping that a healthy dose of karma comes Jim's way.

I'm delighted by these people…read more Honest, helpful, willing to fit us in when the aging Subaru wagon (which endures a LOT of serious wear and tear) has needs... they go the extra mile. Like when they replaced the starter, and then it wouldn't start -- they diagnosed a dying battery (starter was fine), and even tightened all the belts for free after the hubby went and got a new battery. Clemens has become our regular repair (and maintenance) shop.

Do not use these guys unless you want to be ripped off! There are new people running this place &…read morethey try to take advantage of women. I had a triple a tow truck driver tell me I needed a new battery. I wasn't so sure so I took my 27 yr old ford escort to Clemens. I said I wanted them to figure out the battery issue & I wanted an oil change. Well they tried to sell me a brand new Napa battery for $220 and when I balked, they got weird. I said I wasn't going to have the car much longer so why would I want to spend that kind of money on a battery. I said I'd get a battery & bring it there for them to install. they said okay. I took them the battery & expected the oil change to be done & I could take my car. Wrong! They had still not done the oil change & their reason was that they couldn't do it if the car had a dead battery. I thought since they were an auto repair shop that they could figure out how to do an oil change on a car that needed a battery, like use a battery that they keep on hand just for this reason. But no I had to leave my car over the weekend. when it still wasn't ready on Mon evening I was pissed. I said just install the battery, forget the oil change. they'd had my car for 3 days & done nothing, then they charged me $60 to install the battery, saying that they really should have charged me the full diagnostic charge which is $120.00. Wow what a ripoff place!

I called the shop to schedule a service appointment, and they informed me that they don't work on…read morevehicles older than 20 years. Pretty lame if you ask me. I wanted to take it to them since they're only a few blocks from my house, but they don't want my business. Oh well, it's all about what's convenient for them, not me, right?

Came in for my 60k milestone check up, Brandon was very helpful and informative. He made everything…read morevery easy and explained things on a level I could understand. So happy I found a trustworthy mechanic, very happy to come back for any other maintenance

Yesterday was a day! Was down in Tualatin working when my engine overheat sensor came on and the…read moreneedle went to red!! The dealership said it would be next Tuesday before they'd even be able to LOOK at it, but Anthony at Legacy (N. Lombard) said he could get to it that day or worst case the next. After I got it towed to Legacy, they had it up on the rack immediately,communicated the issue and resolution very quickly, and had my car back to me within 4 hours of dropping it off. Very responsive and competitive prices. Also provided me with competitive quote on new tires for near future (on my request). These guys are interested in a long term customer relationship. Highly recommend.

Andrew was the best. He fit my car right in. Diagnosed it and went above and beyond in inspecting a…read morebigger issue..way beyond reasonably priced.. Not like taking it tobthe dealer and paying your whole life savings! Legacy is my new neighborhood mechanic! Thanks Andrew!!