They are selling fake LaBubu's. My granddaughter begged me for one in the store. $15. Ok. Got on the car, ripped it open to find some counterfeit toy. She knew right away it was fake. She was just about in tears. I don't k ow if you are allowed to sell this product to deceit the buyer, so if you're not selling it to deceit, the buyer should have someone tell you at the register it is not a genuine Labubu. What would I know as a grandma. read more

My sister and I came into Vanilla Sky at 6:30 the store closes at 7:00pm. We both work in retail and know how annoying it is when customers walk in before closing time!! We were only in there 10 minutes tops and when we asked if we can use the fittings room one of the employees responded with an attitude and was annoyed that we asked. My sister and I tried on one clothing item and decided just to leave because how uncomfortable we were. I understand having a bad day and when customers come in half and hour before closing time however it is not an excuse to be blatantly rude.. read more

AMAZING customer service, the store is in immaculate condition everything is so clean and extremely organized. The manager colleen was incredibly helpful, i always have the hardest time finding the right fiting jeans, she took control and found me 4 amazing pairs that fit perfect! I felt completely comfortable expressing what i want to her and she was so commited to helping me find it. What a wonderful experience! In some of these luxary boutiques the girls working there can be very intimidating and judgemental. Not colleen and the other girls working here, its never easy to open up to a young beautiful girl with a judgemental face about your body insecurities and to explain what you want your clothes to hide, not here! Colleen and the girls were so helpful and relative. Made me feel completely comfortable. My new wardrobe has me feeling more confident than ever! Thanks to the help of colleen and the other girls I feel like a new person! On another note the clothes themselves are to die for! And the girls were dressed so fashionable! read more

I'm disappointed in the customer service at this store. My sister and I were given gifts from Vanilla Sky (Merrick Store) from my aunt recently for our birthdays. They were purchased from the store September 5 and we have gift receipts. Unfortunately neither of the outfits fit us, so we need to return or exchange. Because of COVID travel restrictions, my aunt wasn't able to give us the gifts until after the 2 week return/exchange period. We tried contacting Vanilla Sky twice to ask if we could work with them on an exception to the policy since we just wanted to exchange, not return, and explained the COVID-related issue. One employee curtly told us we were out of policy. When we tried again and explained our situation, another employee was polite but wouldn't make an exception. Now we have 2 full, expensive outfits that don't fit and no options for exchange. Very disappointed! read more

Some stores tend to be a hit or miss with their clothes but Vanilla Sky about 9/10 of the time tend to have the cUTEST clothes. The employees aren't always the friendliest but the clothes make up for it read more

Just wanted to give a shout out to Alexa at Vanilla Sky. I just called up because I was looking for a shirt that they once had in the store and it was sold out. Alexa went ABOVE and BEYOND and called up all other Vanilla Sky stores including the one in New Jersey. Most people would tell you to call up and look for an item yourself. She called me multiple times to update me and found me my shirt to purchase. Thank you SO much Alexa! It's hard working and caring people like you who make the world go round. I will definitely be shopping more just because of Alexa's hard work and help! read more

Went here yesterday with my daughter valentina, just went in for a specific top, unfortunately it had sold out but the two girls that work there were awesome, on called their other store in Woodbury to see if they still had stock. They too were out, no problem though, the store was beautifully displayed with lots of fabulous clothes so we went ahead and bought a few items,,, the girls were really nice very helpful and extremely professional,,,,,just wanted to let people know you won't be wasting your time,,,this boutique has beautiful tasteful (sexy and classy) apparel..and the staff goes above and beyond ,,,, read more