The women who checked me in was very nice. The vehicle was clean and was in good running…read morecondition. It all went wrong when I returned the vehicle. I parked the vehicle in a spot I believed would be convenient for the staff to quickly check the condition of the vehicle and I could pay and leave. 25 minutes later I was met by the General Manager Glenn who rudely chastised me for apparently blocking his parking lot. Had I known I would wait that period of time to complete the transaction I would have parked elsewhere. But since their parking lot is awkward and there isn't a clear direct posting to a drop off area I just parked my rented vehicle close to the building. I then had an awkward/nasty exchange with Glenn when processing my credit card. I then left and when driving home I realized why I waited so long. They are understaffed because Glenn is a jerk and no one wants to work for him. See, I work at a courier company and we have a lot of part-time workers who subsidize their income with other part-time work. We had two part-timers work for Glen and abruptly quit because he is a jerk. This is Peterborough Glen, we all talk.

What would YOU think of a business that took a three month reservation for a large truck for a…read morecross country move, only to substitute a smaller truck the day of the rental? My relatives are stressed enough without the added task of paring down their load by 20 to 25%. YOU KNEW AHEAD OF TIME! Thanks for nothing U Haul.

Repeatedly boxing me in/out of my parking space while they tend to a neighbouring business. While…read moreasking them to move their vehicles I was called a crackhead by one of the employees. Later as I was going in and out for an unrelated matter a different employee felt the need to instigate some more issues by commenting that I wasn't saying anything now that I'm outside. All I was asking you to do was move your trucks. Snide, rude, disrespectful employees that couldn't wait to gang up talking shit to one person.

I am not a demanding person who needs that much to keep me happy but this was the stand-out single…read moreworst customer service I have experienced on my 41 years on this fair planet: * This company damaged our irreplaceable century home doorway on the way out, in front of our eyes (when I took pictures, which is the only reason they sent us a claims cheque, but for a mere $150 after originally suggesting to agree to what I thought was a modest $300 over the phone) * we never got a firm answer on a date when our stuff would arrive - weeks after we moved cross-country, we got a call two days in advance from a different moving company we never heard of who claimed were in possession of our stuff and needed to deliver it on Christmas Eve (when we were not in town) The person swore at us and tried to lay a guilt trip on us, saying he would not be able to get home to his family for Christmas unless he could deliver our belongings * we eventually got a different date, which was then cancelled and rebooked to two different dates, depending on who we talked to (at this point, we were dealing with at least three different companies) The movers who eventually showed up with half our stuff were very professional but seemed like they had hardly heard of McWilliams and didn't seem to have much co-ordination with them (I had to let them know we had yet to pay for the move and that this was their only chance to get an in-person COD from us) * the other half of our belongings arrived a week later - part on the day promised (after two rebookings), and part a few days after that, unannounced with almost no time to prepare to be home * on the way out of the property, the moving truck snagged a power line on our property, knocked out power to our drinking water well, and would have electrocuted the driver (possibly to death) had my brother-in-law not screamed at him to stay in his vehicle until he could turn the power off and move the live wire off his truck In the end McWilliams rarely had a clue where our stuff was on any given day, who they had passed it off to, how they were dealing with us, what dates they were giving us (they often gave us dates that conflicted with ones we got before or after from the company actually moving our stuff) and almost never called back when they said they would. I waited to write this review until we had successfully received all our belongings and paid them for fear of more mishaps Good....effing..grief...