One on one service. The tellers all know my name and I know theirs. My service charges are 10% of…read morewhat they were at CIBC. Full service, great mortgage, loan, savings rates. all money deposited is insured by the province of BC. I have never experienced this ease in getting financial questions answered. To the Manager, loans manager, customer service reps, and now financial planning. Thank you for your help with my savings goals! Its great to be a member at Community Savings. Edward Wood

it should be zero stars. Bank teller incorrectly moved my money to BCHydro instead of Sidney…read moreProperty Tax and I am told it will take 3 months for them to correct their mistake. This is CIBC in Sidney BC. Awful service and no ownership of their error. I do not know how to escalate within the CIBC banking system's process. Zero support from the "manager" at the Branch. Can anyone help?

Epic fail. I was in with my husband and sister in law to empty thier recently deceased father's…read moresafety deposit box. We walked and told an employee we needed to access our father's box. At no time did he ask any of us for ID. He asked for his debit card. My sister pulled a man's wallet from her purse and handed over her dad's card. The fellow came back and and asked if she had the key and off we went. We could have been anyone. As we were leaving my husband mentioned that his father had passed that morning and the employee said he thought we might have to sign something to close the box but by then we had already emptied it. A manager type then came out and asked my husband and his sister to sign some forms but still never once checked to see if they were who they said they were. They have laptops for customers to use to do thier banking online here instead of with a teller. It's an interesting premise but given the total lack of security we experienced I would be reluctant to use these computers to do something as sensitive as personal banking. I would be seriously worried about keyloggers.

Their Call Centre would not help me change email address until I shouted and demanded a…read moresupervisor. Finally a supervisor lady came on the line and fixed the problem in less than 30seconds. Thank-you Nadine in Surrey Call Center. Coast Capital Savings used to accept emails but they're to busy to do that any more. Won't even accept a customer compliment! They even use a Phoney Manager name now; "Darren Entwhistle"

My husband was referred to Coast Capital by our financial planner when he started up his business…read more In the beginning it was fine and we rarely had an issue. My husband has now passed away and the powers that be at Coast Capital froze the accounts before I was even able to take in the needed paperwork and proof of his death. The only thing that they would issue me funds for was the funeral costs. I explained that the staff needed to be paid, which is a viable expense, I was told that they wouldn't pay that expense out of the business account!! It has been a very frustrating experience at a time in my life when I don't really need anymore stress added to my life circumstances. I am not impressed with Coast Capital Savings Credit Union. While I was there dealing with the representative it seemed that neither he nor his colleague had much experience with dealing with a sole proprietor estate, seems their training fell short in this area.

Came downtown to get cash for the bus fare. This TD Bank is very clean and spaciously big. Wait…read morewasn't too bad. I needed exact change so had no choice but to wait in-line. Really friendly staff. Overall, it was a positive experience.

Please start reopening your outside ATM machines during more reasonable business hours!…read more Happy that you were dog friendly though.

went there for a bank statement today, and they wanted to charge me $120 for 6 months' bank…read morestatements of my 4 accounts with them. I've been banking with Scotia for 5 years and it is also the only bank that I use. I was so disappointed with their crazy charging and attitude. And you know what, the bank statements are all free in other banks!!!