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    Van Hage & Co Holdings

    4.0 (7 reviews)

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    Riverside Garden Centre

    Riverside Garden Centre

    2.3(3 reviews)
    3.4 mi

    Absolutely disgusting service from Patrick at Riverside Garden centre.I purchased a webber one…read moretouch charcoal Bbq from him on the 19th of June only to receive the box with parts missing , charcoal catcher brackets , leg assembly bracket to name but a few. When we called the garden centre to notify them of this we were met with sheer rudeness, unprofessionalism and lack of interest. We were asked to photograph from the manual the parts that were missing and email them over which we obliged. Fast forward a week and we received a parcel that contained NONE of the parts that we asked for or that were even missing to begin with , we received a handle! So we called patrick again this time to complain and we were met by attitude not fit for a retail employee let alone a manager i asked how a handle was sent out and not the missing parts that we photographed to which his reply was " mistakes can happen ". no apology what so ever. We asked for a refund which was refused point blank, we asked for the missing parts to be sent over night and again he refused his reply being " its not his fault and it will take as long as it takes for the parts to arrive " we asked why he couldn't simply send out another bbq and collect the faulty unit which he said was not the company policy. Again we asked for a refund and his words were " NO - we would have to wait a further 9 days for the parts to arrive in stock " . Why should we have to wait three weeks for parts to arrive when he has ample supply of these weber BBq's in stock and he can send one and collect the other? His attitude and like many other reviews have stated is disgusting and not fit for management. The aftersales service is terrible and i will be taking this matter and complaint further. *** AVOID THIS STORE AT ALL COSTS ***

    This is no longer a garfen centre. It sells no plants, just "Outdoor living" stuff, which is all…read morevery expensive.

    Van Hage & Co Holdings - gardening - Updated May 2026

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