Greetings everyone _ In defense of Uno's fine business reputation and professionalism, the…read moreindividual who left Uno Transportation a 1 STAR REVIEW may be entitled to his opinion, but his comments have nothing to do with a fair and legitimate experience. I'm sure there's a reason for the miscommunication, but it's not like Uno Transportation not to return calls, there's always the possibility, that the individual's messages didn't get through. In the years I've worked with them, they've answered my calls and returned them, therefore, I'm confident that what may have happened was certainly not deliberate. Up until yesterday, Carlos was leading with 21consecutive positive 5 Star Reviews which I encourage all to take into consideration, and knowing, that the 1 star comments pale by comparison. Carlos (owner) is a close friend and colleague, and I want to reassure everyone that he's an excellent choice for professional car service and large group transportation.

Carlos will take great care of you! We have been using Uno for years now. Highly recommended.read more

This was a great way to see murals in Tucson in a variety of neighborhoods. Lorraine, our guide,…read morewas knowledgeable and safety conscious.

Had an awesome time with Lorraine guiding the way!! Very enjoyable and easy ride through the city…read moreof Tucson to see some amazing murals!! Highly recommend!

Destination Southern Africa 400 N. Toole Ave., Suite 280 Tucson, AZ 85701…read more October 22, 2016 Attention: Terry Von Guioleaume, Jo Ann Elam, Kristina Kowalczewski, Sherry Larson Ref: Sept. 15-Sept. 28, 2016 trip The trip was an expensive mess, thanks to Sherry Larson's non full disclosure. Here is the good, bad, and ugly. Cape Town: Southern Sun was lovely hotel. City tour was waste of time, money. Cable car wasn't running because of wind. Tour guide, Geno, and assistant did not know what to do with us. They suggested we get out at Beach area and walk for half hour. They would pick us up later. We declined. Instead, they just drove around. We would have done better on a Hylton Ross big bus tour. We saw their big buses at the Southern Sun. When I asked Kristina about the bus, she replied, "We don't do that." Maybe you should. Langa township tour: four passengers. Driver harangued us for 3 and a half hours about apartheid as though we were personally responsible. He even pulled over to side of highway, turned off engine and ranted about the governmental abuse. We stopped at church and had to stay for half hour through service, boring. It's not my religion. Cape Point tour: Excellent. Vicky, our driver, 12 passengers, was a true professional. She gave us a memorable trip. Ivory Tree game Lodge: Cabin was beautiful, maid service excellent. Three day stay is too long. Visitors stayed overnight or two days at most. The pool is lovely. Otherwise, excluding game drives, there is nothing to do. Game drives: A farce. One elephant, three wildebeest, five Impala, three lions after dark. We had to use binoculars to see animals. Guide shined floodlight on lions as they walked farther out of view. That was all we saw during 3 full game drives. Page 10 of the printouts said nature walks. Reception said those were at Sun City. Sun City was not "minutes away", but a 45 minute drive. Reception offered no assistance to go there. Call it a resort, but not a game lodge. Food was mediocre. We don't like buffets. The chocolate cream birthday cake you ordered was exceptional. It was as though it did not come from same kitchen. We shared it with our favorite staff members. Ann Van Dyke Cheetah Reserve: We saw cheetahs through double wire fences. Touch experience was putting our hands on cheetah's back for 30 seconds, while staff took photos. Unrewarding waste of a day. Peermont Mondior Hotel: A fortress. Small, cramped room. We were unimpressed. We were exhausted after the endless drive with the driver who wouldn't shut up. Yes, we paid for his lunch and tipped him. Royal Livingstone, Livingstone, Zambia: I told both Sherry and Kristina that we were not snobs. We just wanted clean, functional, safe lodging. This is not a five star hotel. The grounds and pool were beautiful. With the exception of Kennedy our gracious butler, the staff was arrogant. Other American guests remarked about the attitude of the staff. They acted as though they were doing us a favor to respond. They were very slow. Ten minutes in dining room to get a spoon for milkshake. On departure day, maid wanted to clean room at 9 A.M. Check out is 11 A.M. We were packing at 9 A.M. Barman cheated Francine. He charged $3.00 for $1.50, 6oz. ginger ale. She returned to room, checked listed prices. Returned to reception, told desk clerk. Clerk called barman over, asked him what he charged. He admitted it. He asked Francine if she wanted $1.00 back. She said yes. He pulled same crisp dollar from his pocket which Francine had given him. Food was expensive and mediocre. $16.50 for a hamburger. As other guests noted, everybody had their hand out for doing nothing. African Queen Zambezi River Cruise: As my daughter called it, the booze cruise. The captain took boat out 10 minutes into river, then shut off engine. Boat drifted for an hour and a half. Boat stayed in pretty much same position because we remained opposite the same 3 hippos which we saw and heard from the hotel. Last 20 minutes, Captain started engines to return to dock. It wasn't a cruise. It was a drinker's event. We don't drink. The elephant safari was a joy. We each had separate elephants as you requested for us, Kristina. Victoria Falls tour: Tour guide was fine. We flew 7000 miles, 34 hours travel to see Victoria Falls, not Victoria Rocks. There was no WATER falling. Guide told us that because of Dam, waterfalls March to July. Sherry Larson knew this. Sherry Larson lacks common ethics. She did not tell us there was no WATER over the falls in Sept. Or that we needed to go to Zimbabwe to see waterfalling, which required a visa. How do we get that in Zambia? We were functional illiterates there. She was too greedy to say, " I want to sell you a trip, but wait until March to July to visit Victoria Falls. Make other plans for your Sept. birthday. When we first called and spoke to Sherry about our wishes for plain hotels, etc. that was the time to tell us her agency was not for us.

Our travel agent Nicki was very helpful in planning our trip from the US to Tanzania & Kenya. She…read moreworked closely with us to develop a package that met our needs. She was very responsive and addressed all our questions.

The tour guides had a wealth of information about Tucson history, art scene, and community. They…read morehad many fascinating stories about the people and events that made Tucson the city that it is today. There were four very different food stops that provided a delicious and varied insight into the local cuisine. Highly recommend this tour if you want to know more about Tucson's history, culture, art, and food scene.

An absolutely marvelous afternoon walking tour! We learned some local history, learned about the…read moreartists & the amazing murals in the downtown area, & had some great local food along the way. The guides were informative & obviously enjoyed interacting with the group. Highly recommend!

DeGrazia Gallery in the Sun is my favorite place in Tucson. There's just something really special…read moreabout it. I love that Ted DeGrazia actually spent time in tribal communities and learned from them, and you can feel that in his work. It feels genuine and respectful, not just something created from a distance. The masks especially stood out to me. They have so much detail and meaning. Every time I go, I leave feeling inspired.

Absolutely peaceful and gorgeous! The history here is amazing and this gallery is so well done! The…read moregrounds are beautiful and there is so much to see! This is a must visit!!!!

We had a great adventure with Jim, our guide. Started off in a beautiful garden of cactus and then…read moredid some off road traveling as well as flat paths. My boys loved the BMX paths near the end of the tour. It was also so fun and relaxing for me to take in the scenery.

From the owner: We are the only Segway tour company in southern Arizona, what makes us unique is we were the…read moreinnovators responsible for the Off Road version of the Segway. You can rest assured that you will never have a better Off Road Segway experience anywhere.

I booked a private historical tour with Lorraine. She was knowledgeable, very pleasant, and clearly…read morehas a passion and interest for the city. I enjoyed learning about Tucson's history, culture, and even plants/animals of note in the area. I appreciate that Lorraine picked me up from my hotel, Miraval, which is a bit of a drive and she arrived promptly at our agreed upon time. The tour was a good break from the retreat to learn more about the city I am visiting. 10/10 would recommend!

It was my first time visiting Tucson so I booked an introductory tour with Lorraine, a 40 year…read moreresident with a background as a local guide. We first took a scenic drive in the Saguaro National park, and saw the desert and cactus environment firsthand. Then, we drove through the historic downtown districts, and finally toured the Mission San Xavier del Bac, which is a must see. It was an excellent overview of Tucson's highlights, and highly recommend this business for an individualized tour.

Kevin was efficient, fun and informative. We felt totally…read moresafe and for a first time balloon ride it was super fun. My wife and I had a great experience!

I chose Tucson Balloon Rides because of their excellent reviews, so this experience has been very…read moredisappointing. My hot air balloon ride was canceled, and while I completely understand that weather and safety always come first, I was initially more than willing to reschedule. After several days without any communication, the company finally responded on Saturday exactly a week after canceling the flight and explained they had been out of town, which I completely understand. They asked me for dates that would work to reschedule. However, after the lack of communication leading up to that point, I decided I would rather receive a refund instead. Since requesting my refund, I have not received any further response. I have followed up with text messages, emails, and phone calls, but I still haven't heard back. My disappointment isn't that the flight was canceled--that's understandable. It's the lack of communication throughout the process and the fact that, after requesting a refund, I've been left without any updates. When customers pay several hundred dollars in advance, they deserve clear and timely communication. I truly hope this can be resolved soon because I chose this company based on its outstanding reputation, and I had expected a much better customer experience.