As a returning customer , thank you for great service. You always go above and beyond to take care…read moreof my family member.

Ben Martin is the owner and driver for his wheelchair or stretcher van. His van is always spotless…read moreand the man who owns and drives the van is always promptly available for pick up to and from your appointments. Payments are easy via a credit card and a statement comes to your inbox (even paper copies are available). Ben is probably one of the nicest people you will ever meet. I have been riding with him, in my wheelchair, for quite some time now and I truly appreciate everything he does for me. He has taken me to the hospital and Doctors appointments as well as to get my hair cut. I have come to call him my friend! Thanks Ben for everything! Tim

NOT a good experience at all. First, the company lost the reservation I made one month in advance…read more I had to re-book my trip one day before my appointment. The driver wanted to come a half hour earlier than scheduled (I said No because I wasn't ready); then went to the wrong house and was late; and he did not stay at the medical facility during my procedure, as required. To top it all off, the billing department charged me for an extra hour of waiting time, and has refused to return any of my 4 phone calls to rectify the problem. You have been warned!!

I had a great experience with this company best transit company i have used amazing customer…read moreservice definitively an amazing wonderful service and company

I was able to go on a ride along with one of the teams at TVRS the other day. These people are all…read morewell trained volunteers who spend their time off of their paying jobs to help others in need of medical attention. We went on several calls that day and took the patients to various hospitals in the area. I could tell the EMT's were very caring and well trained. My hat's off to the outstanding members of TVRS!

To the crew that transported my mother to Blacksburg today, kudos to you all. She arrived in a…read morevery pleasant mood. You all were kind, courteous, and reassuring from the start. Thank you so much for the compassion you showed! The family thanks you!

I live up a flight of 18 stairs, and I'd had foot surgery, so I needed someone who could get me up…read moreand down those stairs. I called ahead and made reservations for the trip home from the hospital, and then for two round trips for follow-up appointments. I made sure to tell them about the foot situation and the 18 stairs. The trip home from the hospital went off without a hitch. However, the first follow-up trip was a disaster. I had called that morning to confirm my reservation. Since they had worked with me before, had my address, and knew about the stairs, I thought they would have kept this information in the notes. Well, for whatever reason, the crew arrived at my home without the equipment needed to get me up the stairs. They went back to get this equipment, and I tried three times (unsuccessfully) to contact the doctor's office. The crew also tried unsuccessfully to contact the doctor's office. This part is the fault of the doctor's office, since they never answer their f'ing phone. The crew did get me to the doctor's office....only for me to be told upon arriving that the doctor had left for the day. Hospital to Home goofed by not having the equipment ready; and the doctor's office goofed by never frigging answering their phone. I don't think I should have to pay the doctor's office for the missed appointment. And I think Hospital to Home should at least give me a hefty discount for this wasted trip. ---------------- In the interest of fairness, I am providing this update. I was contacted by Hospital to Home, and we discussed what could be done to rectify the matter. I was issued a refund for the charge made for the botched service, and a note was included in my file addressing the need for special equipment to navigate the stairs. I would like to commend Hospital to Home for this gracious resolution, and good service.