Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

Welcome to fedex, where paying for expedited shipping means you're package arrives at least 4 days…read morelate. Welcome to fedex, where every day your package is out for delivery but is never actually attempted to be dropped off. Welcome to fedex, where your street is too scary to drive to even though UPS never misses their delivery times or days. Even though UPS parks their trucks on the street next to your driveway, jason from fedex needs you to drive to meet him somewhere else because he is so "not scared" your street is also too steep for him to drive on. Welcome to fedex, where we know you don't really need your package yet Welcome to fedex, where you're our b*tch

I get a text message at 10:01 am saying the item will be delivered before 8 pm. I receive an…read moree-mail at 10:16 am saying the item will be delivered between 12:40 and 2:40 pm. It is crazy to receive two messages with two different times. How am I supposed to know which message is the correct one? How am I supposed to plan my day? This is totally unacceptable.

Friendly, quick, and professional! Had bought a digital gift card from a local store for my mom's…read morebirthday but the only thing in the email was a redemption code so I wanted to give my mom some thing a bit more substantial than an email print out. So the night before, did a quick design of an actual gift certificate with said code on it, and emailed it over to them with requested specs, and I was able to pick it up the next day.

I'm so sad that they are gone. I didn't need their services often, but when I did they were simply…read moreamazing and helpful. Best wishes for the future.

Dave would not respond To my text. He agreed to do the job then totally ignored me. I asked him…read morefor a response and nothing! I didn't know if he died or what. if he didn't want the job he should have had the courtesy to tell me.

Not only did this company underestimate, they left some of my things at the apartment I was moving…read morefrom. They charged half again as much as the estimate and could not follow simple directions to pack and unpack in a certain order. I will never use them again to move anything.

A shout out to Ryan Urban our today's UPS driver. A package was delivered that he noticed was…read morebroken on the inside. The box looked fine. He could have just dropped it off but instead found us took the time and explained to us our options. Nice man and a great example for the UPS company.

WORST HOURS EVER!!?? 10:30-2:30 then 4:30-5:30 WTF?…read more What business that actually cares about it's customers has hours like this? Then a disgusting & grungy service center(feels like a cattle chute) with rude employees when they are actually open. UPS treats you like they're doing you a favor taking your packages instead of realizing the would not exist without US IT'S CUSTOMERS. Fedex or hell even the post office are 100 times better in every way including shipping costs in my experience. I had no choice since I had a pre-paid Amazon label. If my item had not fit in the tiny overstuffed drop off box I would've had to drive many miles to another. If my package had been larger I'd have been just plain screwed since it had to be shipped that day due to an expiring label. I was there at 3:30 pm on a Thursday a completely logical time for any other business to be open. I hope Amazon stops shipping with you and they're own shipping service severely hurts your business or even better shuts you down. Your complete disregard for your customers and the well documented disdain your company has shown for it's non management employees is a stain on the landscape of American business.