outstanding service. car broke down at 5am on the way to airport. left car on the side of the road…read moreand got an uner then called AAA (who also was great - Adams Towing) and had car towed to Brothers.Needed new battery and an alternator. they had me a quote by 8:15 am and the car was completed by 4pm for 980.00 when the dealership quoted over 2500.00. And they went to my house to pick up my wife so she could drive it home. 2 months before they diagnosed and fixed a faulty trailer hitch light for 92.00 when the dealership quoted almost 800.00 and they did it in 10 minutes.

My car broke down in Greensboro on my way to Asheville. They figured out the problem, found the…read morepart at a reasonable price, and i was on my way the next day. They even gave me (and my cats and luggage) a ride to the hotel i had to get, and even stopped on the way so i could get some kitty litter! They are great mechanics and wonderful people. I would give them 10 stars if i could!

Great prices, quality service, and fantastic customer care every time. They offer military and…read moreteacher discounts, which is a huge plus. Reliable, professional, and always a smooth experience. Highly recommend!

Nice, quick and easy. Great customer service was great and I was able to use a coupon for $25 off…read moremy bill. This store does not do state vehicle inspections here.

Customer service was superior. Staff were very knowledgeable and checked everything with care! Will…read morerecommend to anyone to go there for exceptional service.

I arrived here at 12:12pm on a Friday afternoon. Gabe greeted me and offered a bottle of water. He…read morechecked under the hood and let me know they would be with me shortly. All 3 bays had a car in them. I was the next person in the 3rd bay. Prior to arriving, I called around for prices and I actually got a 25 off coupon from the agent I spoke to. Once there, I saw they have 15% off for ride share drivers and 25% for military and veterans. When I called, I was told for full synthetic it was $85. There, I saw they didn't even have an $85 option, only a $90 option. Apparently, my car takes advanced full synthetic which was $107 plus tax.. i was annoyed that I had to spend more than anticipated as I was calling around to different places. It was $90 after the coupon. I was done by 12:40pm. They didn't push me to buy extra stuff such as windshield wipers; only asked once. Overall, decent experience. My only issue was the price discrepancy.

Great prices. Reasonably quick service. Made me aware of services I may need soon but no pressure…read more Will continue to get my oil changed here until price goes up...

I needed my oil changed like STAT! They close at 6pm. I called them at 5:05pm. I was 5 minutes…read moreaway. They told me to come on. The employees were so nice and professional. They didn't try to sell me a bunch of other stuff. The waiting room and restroom was clean. I was out by 6pm. I will definitely go back.

Everyone is always so nice & service is usually pretty quick! You can't make appointments so it's…read morefirst come first serve but again, normally they get you in and out quick. Went for an oil change & inspection. Pricing is reasonable and seems to be what the standard is anywhere you go!

I've used these guys since they came to the neighborhood. Best service and best tire prices in…read moreGreensboro. They mostly sell Cooper tires which are excellent. They also have a sister site that does major mechanical items.

I came here for an oil change, and within a week my oil life had already dropped to 10%, which…read moreimmediately raised concern. I went back and asked them to check it, assuming something must have been done incorrectly. That's when they casually told me I have an oil leak? and then admitted they "forgot" to mention it during my original visit?? Forgetting to tell a customer their car has an oil leak after servicing it is not a small oversight. That's critical information that directly affects the safety and longevity of the vehicle. Had I been informed at the time of service, I could have addressed it immediately instead of driving around unknowingly and risking serious engine damage. What made the situation worse was their attitude. They rushed me out, were dismissive, and spoke in a condescending tone instead of taking accountability. There was no apology, no effort to explain, and no attempt to help, just "take it to a shop, we can't help you." Extremely unprofessional, careless, and disappointing customer service. I would not trust them with my vehicle again.

@ Valvoline C. Business Customer Service! Are you serious? Inconvenience? You don't even address…read morethe fraudulent practice of using an inferior product and trying to pass it off as your Brand. Remember, I have pictures so if you want receipts I have them posted. Your lack of accountability for your business and the practice of your employees is the direct cause for the ratings you receive and will be the ultimate reason for this location failing. I look forward to seeing the location under new ownership, but until then I caution all potential customers to think twice about patronizing this establishment. @Lynn, my VIN and. any other information is in your system. Review the picture of the receipt and you can derive everything necessary, I will not go back and forth with you regarding this issue. This location is perpetrating deception and by asking for additional details of me is another form of deception. Own the issue and fix it.

say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Saved me over $1,000 from quotes at other repair shops. Very efficient, helpful and friendly…read more Highly recommend!

I went into Randall's a few days ago after calling to see if they had any availability to look at…read moremy car, eventually they did. Although I did not get any services at this shop they were honest with me about what they could and couldn't do, they did give me some recommendations of what to do and where to start and some estimates if I didn't to go with them. They also gave me a note for my employer in regards to the condition of my car! They seem like a very reputable place, if I need services in the future that they can accommodate I would definitely consider going to their shop. The workers were very pleasant, knowledgeable and didn't make me feel awkward in any way! They were very transparent and nice and that's really hard to find in a mechanic shop nowadays ESPECIALLY as a woman so I thank them for their kindness, straight-forward advice and pleasantries.

I was lucky. The…read morefirst time I needed an inspection (South Carolina transplant here), I didn't really know where to go. So I old-school yellow pages'd it and found Randall's. I have returned to Randall's now for nearly 15 years because I have never had a bad customer experience there. The staff is beyond knowledgeable and are so honest with you. They're a business for sure but they never try to upsell or overcharge you. I've compared their prices for years, and they have remained competitive. So everything else is gravy, and it's a lot. I trust Randall's for every single service and maintenance need for every vehicle I've owned in NC (1 sedan and 2 SUVs). And if they ever run into something they can't fix or believe you should bounce to another spot for a fix, they honestly tell you and reco great places. Randall's gets you back on the road without breaking your bank. 10/10. Can't reco enough.

Discovered that I had a burned out headlight while traveling in Greensboro. This business was…read moreclose to my lodging, so I went there in hopes that this would not be a 90 + minutes wait with some overpriced labor fee to replace the bulb. I was pleasantly surprised. I was there for maybe 40 minutes total. Waiting area had free coffee, free wifi (which I couldn't get to work) and Directv. Employees were very polite and conversational. Very pleased to find this business while on the road. Price was fair, service quick, and employees that made you feel that they appreciated my business.

Poor experience. My wife tried to help me out by taking my car in for an oil change and tire…read morerotation along with getting a NC state vehicle inspection. 2013 KIA Optima SX Turbo. Turns out they sold her a full synthetic oil change (because car required it) and failed the tires due to "secondary rubber showing". I called and was told the edges are worn out. I took car to another tire store just to inquire about when I might need to replace the tires and I was told that I have another 5,000 to 8,000 miles left before I need to worry about buying new tires. I also took the vehicle to another garage for the inspection (had to pay full amount again) and they passed the car just fine. Seems like a rip off. Beware.