I am very disappointed with the service I received. I went in for a normal oil change and ended up having to take my car to the dealership to get fix.
I went on 11-12-24 and the tech told me that they would not be able to replace my skid plate because they didn't have the fasteners. I asked him how important the skid plate was and he said "that he has a family member with a car lower then mine and as long as I didn't hit any big bumps I would be fine." I then asked how hard was it to put the skid plate back on and he said "It was an easy process and all I had to do was get the fastens at an Auto Zone and I could do it myself."
I couldn't do it so I took my car to the dealership on 11-14-24 to have the skid plate put back on and the dealership let me know that the skid plate did not need to be removed for an oil change to be done.
I went back to Valvoline and spoke to the store manager 11-15-24. Who said that he would speak to his GM about the matter and today I was told they are not going to reimburse me for the cost of having someone else fix their mistake.
My friend who used to work for Valvoline recommended them and spoke very highly of their professionalism. He said they were a good company and could be trusted.
Needless to say I'm extremely disappointed in this whole situation. What started out as a $100 oil change has now become a $277 ($377 if you include the price of the oil change) issue that never should have happened in the first place if the tech did not take off the skid plate unnecessarily.
I do not recommend. Honestly the dealership is also cheaper only $90 for a full synthetic oil change and they check way more on your car.
Go to the dealership not here! read more