I took my truck in for spark plugs and crank shaft position censor to be replaced and after leaving…read morethe shop my truck stalled 5 times on my way home which it's never done and now the oil pressure drops . The staff was very nice but they want to charge me again to check the truck out to see why it's doing this. Again this was not an issue before I took it in

Hi, I was in a big…read morebind, travelling from Phoenix to Nashville when my car broke down in Big, Spring Texas. My roadside assistance towed me to their shop - I had no idea if they were dishonest, bad, or what have you. The car was dropped off on a Sunday, so they were closed. Danny, the service writer, called me promptly the next morning, empathized with my plight, and promised they'd do everything they could to figure out the problem and get me on my way. Three days later the car was fixed and ready to go. That is super fast considering they're a busy shop and they had to order a bunch of parts. David Scott was the mechanic who worked on my car. I met him briefly when I came to pick up my car. I could tell he was very conscientious and really cared that the car was repaired properly. My experience with this shop is that they are friendly, honest, dependable, and have skilled mechanics who want the job done right. I highly recommend them.

We had a blowout 30 minutes outside Brownfield. I called Franklin & Sons. The tire is a special…read moreorder tire. They ordered it overnight and we on the road by 10am.

The absolute BEST! We got a flat in Big Bend National Park and called 3 different Firestone tire…read morebusinesses in Big Spring and Midland, because our next stop was Big Spring, TX. Franklin & Son was the only business that could get the right tire in time. They did so, then called us and notified when they had it. We pulled in on a Friday about 2:35PM and were out of there within a half hour. AND they put the spare back up under the the truck again! They did this work outside of the bays so we didn't have to unhook from our camper. SO fast, professional, and just all around outstanding!!! LOVE businesses like this one...

I would recommend John's Automotive repair shop to anyone who is looking for an outstanding company…read moreto get the job done right the first time for a fair and honest price. My mother had been experiencing several problems with her Nissan Titan truck and some help with understanding what was causing the problems. We called and John's Automotive and spoke with the owner. Not only did Mr. John preformed a free vehicle diagnostic letting us understand what was needed to be repaired and give us fair price, but Mr. John also was kind enough to provide my elderly mother with transportation from the repair shop to her home and picked her up again from home when the truck was ready at the repair shop, It is so wonderful to know that there are still people people who practice Christian values. Thank you, Irena Rose Lillian Miles

What a joke. The guy had my truck for three days and charged me $274 for absolutely nothing. I had…read moreto call him after day two and he explained that he had to order a part for the a/c. Towards the end of day three I had to call him again. No part was ordered. When I went to pick my truck up he was all smiles and told me to make an appt for next week. Yeah right! Absolutely nothing done and he charged me $274. Stay away from this guy at all costs.

George & Richard were very friendly and fixed our van in a timely manner…read more Got stranded in Big Spring, TX heading for California. They helped us get a hotel and fixed the car quick. I'm thankful for them because because of them we made it back home safe.

I was moving cross country from CA to NC this past October. I decided to take a rest stop off a…read morerandom exit in what seemed to be the middle of nowhere in Tx. As I pulled off, one of my breaks failed. (Like screeching grinding metal and car lurching kind of failed.) I was a single female traveling alone with a pet and it was HOT out. I was four hours from my next hotel stay, and have physical disabilities. I was terrified. AAA gave me the number to G&M Auto Care. When I called, I talked to the owner, Mr. Leatham who was SOOOO nice, and pretty much already knew what was wrong with my car based on the description. I had my car towed there, and they worked on it right away. Mr. Leatham chatted with me and my pet bunny in the waiting area. He told me a story about how he was stranded once, and couldn't find anyone to help him. I knew he understood my situation. My car was fixed in under 2 hours for a very fair price, and I was able to make it to my next destination before it was dark. I am very grateful that my breaks failed on THAT exit, because I ended up at the right repair station, with an honest and compassionate person to make sure I was back on the road safely, and with piece of mind.

Always do an awesome job, tires, oil change , brakes , whatever you need, give them a tryread more

Went in for a basic oil change and fuel filter change. The guys were super nice…read more Well hours after I left the shop, the check engine light came on. I called the shop and they told me to bring it in to check the codes. I went by auto zone on the way and it threw 9 different codes..brought it into Don's and it threw the same code, but they insisted there was nothing wrong with it/that they didn't do anything wrong. The check engine light came back on again today and they're still insisting they had nothing to do with it. Definitely not a coincidence that my check engine light just came on after it spent two hours in their shop and hasn't had this problem ever.

My daughters are attending UTPB and they called me in Dallas to tell me that there was water…read morepouring out underneath their car and they were stranded. I contacted the mobile shop at 9 PM on a Saturday night requesting a service call. They immediately drove 25 miles to meet my daughters and evaluate What was wrong with the car. The person I spoke to quoted me $150 for a service call and told me that if the car needed to be towed, there would be no additional charge. I was very surprised with the fair pricing given the predatory Environment in most towing businesses. when they arrived, they told me that the radiator had a crack and it would need to be replaced. He gave me a very fair quote for the repair and told me that he would tow the car back to the shop and wait for parts. On Monday he contacted my daughters letting them know that he was trying to get the car done by 6 PM so they would have it back. my daughter's contacted me at around 10 PM Monday morning, letting me know that he had driven the car back to UTPB and was downstairs. He provided me with a link to pay for the repairs and the quote that he gave me was exactly what he charged me in the transaction. I would highly recommend this service and will give them a five out of five for customer service, price, integrity, and quality of repair. Even though I was five hours away in Dallas, he made no attempt to "up charge "or unfairly charge me for the work performed. He even gave my daughters. The paperwork for a warranty on the replaced radiator. I am very pleased!

Picked up my car over two months ago. My ins couldn't get a hold of anybody. The insurance…read morecontacted me to let me know that nobody would answer the phone or emails from state farm. Esli E. Told me he had an engine ready for my suv over amonth ago and that was the last I heard from him, my ins was ready to pay but he never contacted them. Then today a tow truck shows up and drops it off in front of my house and said the ins didn't want to pay. My ins had the check ready and I had my deductable ready to but, at least i know where my suv is now. All he had to do was call and say he couldn't fix it and not waste my time. On to the next shop.

Everyone hates putting their vehicle into the shop for repairs. But Carillo's made it as painless…read moreas possible. And I was very grateful for that. They took my car in on Monday morning and I picked her up on Thursday morning. They kept in touch with me throughout the week and delivered on what they said. Thank you for all your work.

My red truck was put in their shop for a new starter. These guys had same day turn around and kept…read moreme in business! Xavier and Robert were honest and upfront about pricing and treated me like family! I can't say enough about these guys! Great Job!!!