we were so upset when we arrived last monday 7/13/26 and saw the condition of this place. the…read morebuilding looks nice from the outside and it is beside an apartment complex that appeared to be lively and in good shape--so we were shocked at how unsafe we felt inside the self storage, both in terms of leaving our belongings in the building for any amount of time, but also for our personal safety. we had rented the unit based on these reviews that said no one was even able to access the upper floors without management letting them up. instead we arrived (with our four-man moving crew and 30 ft truck full of our belongings) to find the "coded" gate totally open to the road, zero staff on site during business hours, and every single outer door unlocked. the elevator was fully broken, trash was piled in vacant units with their doors wide open, a transient was smoking (not weed) out of a clear glass pipe on the third level, with his liquor bottles and garbage spread out across the floor and music blasting like he felt completely at home. we decided that even though we had no other place to take our stuff and the movers needed to leave, under no circumstance could we stay one minute longer here. a bright spot in our awful day was how responsive the StoragePro corporate team (who are based on the west coast) were to us when we couldn't get anyone on the phone at albany-menands and then arrived with our whole moving crew to an empty office and all the rest of it. those kind folks did refund us our money after we filed a report about all this, but i still feel compelled to share this experience with anyone researching safe storage options, since the existing reviews on here do not accurately reflect the current state of this facility. my husband did later have a phone call with the person who was out that day with a family emergency, and while i understand that emergencies arise, that still does not change the reality of the physical state of the facility or its total lack of security and oversight. we consider it a blessing that everything worked out the way it did and we were able to see the true state of affairs, rather than foolishly leaving our things there.

I'll be relocating soon and just did a quick search of storage facilities. I had a chance to stop…read morein to The Albany Menands storage, the two women that were in the office were really helpful wonderful. I'll be making a reservation soon.

I was in a quick bind, seriously strapped for cash, and needed storage fast. As I was pulling out…read moreof Price Chopper plaza, Store Away was a blessing in disguise. Initially I stopped in for prices. The general manager Doreen was awesome, polite and very helpful. She gave me a tour, showed me a few unites, and helped me decide what was best fit for me. I like that there is somebody on site and that the facility is monitored 24 hours. The property was clean, there's a dumpster that they dont charge you extra for, and even a moving truck to use for free if you need it. Also their insurance is affordable. I loved that my first month rent was free, I paid for my insurance and a pad lock, signed some forms and had access. This is where you can trust your stuff will be safe, and have awesome staff to work with.

Extremely professional, courteous staff with very clean facilities. I needed some storage near…read moreAlbany for a hot minute and Store Away was quite flexible to fit my short term needs. I paid about $65/ month for a 5 by 5 space, but was able to fit a decent amount with such a high ceiling height. Let's just say I built a formidable furniture skyscraper inside of my little square space. Sure, it was a bit more expensive but infinitely less sketchy than many self storage units. Don't get me wrong, I love a good sketchfest buuut sometimes those units in the middle of nowhere on some back country road freak me out a bit. Unless I have a 12 gauge.

Booked a storage unit on 7/31/26. I got a call from the manager of the store. I was then told the…read morerates will go up ( after I was told it's a fixed rate) after 4 months. I was also told I got a smart unit and it's an extra $15 a month for that. I told Amanda (manager) that it's not right I was lied too. She didn't care one bit. Blamed it on the third party booking company. My question , as a company why do you think it's ok to have some represent your company who lies and makes false claims ? Speaks volumes as to the company you are !!

Everything went very well. Clean. Options. Manager answered any question I had so quite…read moreknowledgeable! Easy process and I'll use them for any storage need I have.

I wish I could move into this storage unit. Everyone I have spoken to has gone above and beyond for…read moreme. The place is not only clean, but gorgeous!!! They make the process of renting a unit and even transferring into a larger unit so painless and smooth. I want to keep a unit forever just so I have an excuse to visit them! You truly will feel like you are being welcomed into someone's home.

Hire them. Of all the things to spend money on when you're moving, a seasoned professional moving…read morecompany is the top. We personally feel that Lamanna was worth even more than we paid (Important to note that we've moved twice from NYC in the past 5 years, and city prices are very different.) I really thought I'd written this review already, but you know how crazy it can be when you move. I've got specifics about the guys on the crew, but I don't have the notes right now and can't remember, it's just too hectic still. Just know that Lamanna was prompt, careful, friendly, and super helpful. They are *serious* about being a good crew, and we were lucky to be able to book them. Steve was even good enough to help keep me from having a meltdown about a month before our move! I hope to update this later after we've actually settled in better, but honestly, things just keep piling up and I don't know when I'll get to it.

Lamana's came recommended to us by friends who moved about 6 months ago, and we are so happy we…read morewent with their recommendation. Service was efficient but still very careful to protect our belongings and the safety pf the 5 man crew. Everyone was very professional and our move went off without a hitch. Lamana's knows what they are doing. We packed our personal items, so the crew only had to move the furniture & boxes. They just needed us to direct them as to placement in our new house. In all, the entire process took about 5 hours. We should note my husband is immune compromised and all staff took precautions when it came to pandemic precautions. We are grateful for their professionalism and concern, in this regard. There was a GREAT article about Lamana's in the Albany Times Union on 9/2/20, this is a multigenerational family run business and they deserve the high praise and recognition. I've already passed them on to another friend who will be moving in the near future and to our realtor. I do recommend calling & booking as soon as you have a closing date. We were able to get them within a few days of our closing, but with the good press and so many happy customers, I'd say they're only going to get busier. Great job. Great local business. Can't say enough great things about them.

Professional, well trained, handled everything with care, and were very pleasant to work with!…read more They were the best part of our move. Janet and Carl

Organized a $1,500 move from a 2 bedroom to a house. Set the move up 2+ months in advance. Spoke…read morewith Tony about 3 times re: various things such as, updating the inventory list and date for move. Super unprofessional and unreliable. I had to call back because the new quote hadn't been sent to my email. Called and confirmed with Tony again and had the quote sent to my email and I signed it. No phone calls to confirm. Movers didn't show up the day of the move after getting the permits for no parking, arranging time off of work and family members to help. Don't waste your time on this company, you'll be running around doing it all on your own anyway.

Excellent service. Goes above and beyond. Highly recommend. Went and did extra work for me.read more

I booked this moving company when I was in a pinch and another company seemed unreliable at the…read morelast minute moment. The moving crew was friendly and professional. They moved quickly but with care... would highly recommend these guys!

They were doing ok til they raised my rate by over 10% with no notice. That sucks. A little notice…read morewould have been nice.

One of Twin Bridges' vehicles damaged my brand new car, causing damages. I provided them with…read moredashcam proof and photos. They blew me off, then finally sent me a Facebook message asking for my contact information. Gave them that info, no word. They replied to my Google Review stating they would "take care of it". I have called, emailed and Facebook messaged and have been absolutely ignored. I have attempted to contact them at least 5 times since they responded to me and have been met with nothing but silence.