I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

Everyone there from office workers, to vet techs, to the vets themselves love animals and treat…read morethem with kindness and care. They listen patiently to owner's concerns and take their time and are gentle with the animal patients. They have been my pets vets since I moved to DSM in the late 1990s. From new babies to geriatric animals they continue to be top notch in diagnosing and treating their patients. They also explain their findings and recommendations for treatment in an easy to understand way and do so with a real kindness and concern for both pet and owner. I have nothing but praise for the folks at Heartland Animal Hospital!

Haven't used their vet services yet. I came here while I was in Iowa because this vet sells the…read moreprescription food my cat needed. As long as you have a prescription from another vet, they will sell you prescription food if you need it for your pet. My cat likes Royal Canin Renal LP. This veterinary practice was accommodating in ordering larger quantities so I could stock up and not have to get it as often. The front office looks clean and neat, staff was friendly. If necessary, I would bring my cat here. If that happens, I will update my review. If you are at Adventureland, this vet service is about a mile from the park. I came here in both a rental car and my scooter. September 2014 Update: I ended up having to take my cat here for some urinary issues. My cat hates vets and hisses and growls the minute we are in the door. But here, my cat came right out of the carrier, and on to the table, didn't have to coax him out. The vet who saw him said he was very good. He didn't growl once during the taking of urine from his bladder, but he did growl a bit on the blood draw. (My cat doesn't like more than one procedure done to him at one time.) I say, let your pet be the judge. If your pet refuses to tolerate certain vets, move on to another one! Based on my cat's judgement, I'm giving them four stars!

I wish that I could give this Vet Hospital more stars. I brought my dog in a few months back…read morebecause of some issues that she was having. Dr. Bill and his staff was absolutely amazing and explained everything to me. He did not force me into anything. He was there for every step of the way, answering questions that I needed and helped me come to the conclusion that my dog, Roxie had lived a wonderful life and that it was time to make some hard decisions. Yesterday I made the decision to put her down and let her be at peace and the staff was so amazing and caring that I cant imagine why I would ever go anywhere else. Thank you Altoona Vet Hospital for your overwhelming support during this hard time. I'll forever miss my Roxie Girl, but glad to have you all on my side!

Started with a balloon for an ear which is considered a hematoma. Very painful and full of liquid…read more Our poor dog has been suffering for two weeks and nothing has worked. We came to town but normal vet was not available. This place was not only able to get us in right away but performed surgery the same day! $130 visit charge not including surgery but totally worth it!! These people are amazing!! They have the best patience and customer service! They are caring, loving and compassionate! We will definitely be coming back! Beathoven says thank you !!! P.S. prices are definitely better than any other place I've been! They are also the only place I know that are open 7 days a week for urgent care and 6 days a week for regular care!

Our precious Captain Jack reached the end of his time with us today. We want to thank the caring,…read morecompassionate people of Westfield for helping us through one of the worst days of our lives. Your gentle kindness is greatly appreciated.

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

This is just not the ER to seek medical help from in the Des Moines metro area. Unless you have an…read moreendless supply of money. You will not receive emergency help. You will be turned away. The huge turn over of staff recently, speaks for itself.

Every member of their team was compassionate and wonderful!! My dog Jasmine was experiencing…read moreseizures and appeared to be declining rapidly. We were met with extreme understanding and compassion. Our veterinarian recommended some medication adjustment (although I suspect she knew the imminent). That night Jasmine had another seizure and couldn't walk no longer walk. We brought her in the following day and were met with such compassion as we had to do the inevitable. Such a difficult time and your compassion meant the world to me. Thank you!!

Ingersoll is officially my forever hospital for my babies! Staff are amazing and could not be more…read morehelpful or kind. Everyone adored my cats! Dr. Steenhagen is OUTSTANDING with cats, and made me feel very heard while helping my cats feel safe in a way they have never felt with another vet... She played patty-cake with my big boys paws. I have never recieved this quality of care and comfort for my pets and could not be more impressed with this clinic. I could rave about them forever, but all this to say they are amazing, responsive, and go above and beyond for patients. Could not recommend them more.

Dr Kendall is one of the best. She's kind, knowledgeable and genuinely cares for the long term…read morehealth of the pet. I am grateful for her.

Premise: I've only been once. It was smooth and the staff was very friendly. Cost wasn't outrageous…read moreat all. I read the other reviews just to see. The heartworm one is pretty common anywhere in cities. Even on the meds, they can still get heartworm so I get it wanting to test yearly. Overall, my experience was positive and my dog is a bit high strung / nervous so take that as you may.

Very disappointed in the care of my pet. Took him there for nail trim - he *is* very nervous about…read moreit so we decided to take him to a professional. This is the second time my dog came out with one or more severely bleeding toes. One time is a mistake, we gave them some more chances. No apology. (They still manage to charge us for the "challenging dog" fee though...) I 100% understand my nervous dog maybe will require an additional fee. But I also expect them to actually know how to do it (as professionals!) so that he won't be bloodied when he comes out. And constantly being injured during nail trims does not help his fear! Overall, just disappointed with how they treated my dog, and with how they responded to their error.

I came with my new 4-month old puppy and my experience overall was uneasy. I mentioned that I am a…read morenew dog mom and asked many questions of concern and they were dismissive. After talking to multiple friends who go to different vets in the area, about what a standard check up should look like, they informed me a stool sample should be requested and they did not do that here, even when I asked about it - my friends mentioned that blood work is typically done, especially to make sure they are healthy, they did not do that here. When I asked for rabies vaccine, they tried to dismiss me and I insisted she had it done at this appointment. Overall was just disappointing and left me feeling uneasy.

This is complicated. I am a disabled Vet and adopted my cat…read morefrom ARL 3yrs ago.I love those guys! My cat was sick and the ARL came by our apartment complex to give free check-ups and shots.They said he had Hyperthyrioidism. I am on a fixed income and theyi gave me a 250$ credit at this vet. I took him there and told them what the ARL vet said. They took him.Cleaned him up after puokping in hips carrier on the ridge over...and the carrier.....very nice of them. About 2 hours later they came out and said yep-Hyperthyroidism-that will be 400$....I choked!They never asked me if I could afford it...or told me what they were going to do.Not everybody keeps gold bars in their pockets.Let people know what needs to be done and what it costs-that's all. Luckily I keep a credit card on me for emergencies...so I had to pull it out. The medicin he gave me-25$ a vial for the reat of the cats life.I found it online for 11$.The blood test he said I had to have in 30-60 days to check his blood levels....he wants 122$.....and I can get it elswhere for 40$. I don't begrudge people making money....but I DON'T have it to hand out even if my cat is my ONLY friend.