New ownership has made a significant impact on every aspect of this auction. The almost entirely…read morenew staff is friendly and knowledgeable. Programs have been added to make find a vehicle on the lot a cinch. Improved layout and processes now make pickup and drop off vehicles safer and efficient. These people know how to run a sale! Many improvements to facility have been made and it seems they are ongoing. Pleasure doing business or sending our associates there to work.

Serious post-sale issue regarding a Nissan Titan (that we purchased a post sale inspection on as…read morewell) purchased on September 18th and delivered to our store on September 19th following a Post Sale Inspection (PSI) on this specific unit. Upon delivery, our service department identified a faulty dosing valve, and we immediately scheduled service with Nissan. Nissan reprogrammed the dosing valve and returned the vehicle nearly a week later, stating the issue had been resolved. However, on the same day, the check-engine light reappeared. Nissan's follow-up testing determined a #6 injector failure requiring replacement at a cost of approximately $4,000. Nissan further advised that the DEF malfunction and 5 mph speed restriction might persist even after the injector repair, and that the vehicle could additionally require complete catalytic converter replacements estimated at $9,887. Within two weeks of purchase, we contacted your auction regarding these concerns. We were informed that the vehicle was our responsibility and were offered four auction credits. The response we received from the manager (Rich Peyton) at that time was unsympathetic and dismissive of the seriousness of the issue, despite the scale of our partnership. While we understand occasional challenges in post-sale scenarios, the circumstances here, particularly with a vehicle that underwent your PSI, are unacceptable. Given the vehicle's current state and the projected repair costs, we believe this transaction represents a complete breakdown of process and accountability. We are requesting that the vehicle be returned to your auction for unwind/repurchase.

1st time there and the staff were very helpful and did the best they could to answer questionsread more

Pay rate is shit... the employees say your better off selling your cars elsewhere smh. It is hard…read moreto even get ahold of the right person because the main number never knows who your looking for but shes suppose to know her people smh. However, ppl will be people. Check in for yourself and see where it goes! Not everyone has bad experiences. If you come up to the gates make sure you tell them exactly what your needing and they will guide you! Some may not know right off the bat what your needing but make it very clear to what you doing there even if you gotta repeat yourself 10xs.

Sorry they never answer their phone or text messages or emails. I was trying to ship my car out of…read moreFlordia they never called me back. They were cheaper but what the use when you can't get service. I had friend that had the same problem with them .

One call does it all. They took 2 cars to Naples FL about a month apart. Can't beat the price. You…read morecouldn't drive that cheap. Smooth transactions, efficient, no drama and courteous.

My trunk was left open during a thunderstorm! we contacted Compassionate Auto and they were able to…read morecome to our home the next day. Clay was timely, professional, and friendly! He explained what needed to be done, and told me again what he did after the service. My trunk is now free of water and smells amazing! It is also noticeably cleaner than it was before.

The response was quick, Clay was on time, and did an excellent job. I was impressed with how much…read moredog hair and other grime he was able to remove. It really did look like brand new when he was done. I will definitely be utilizing them in the future. I highly recommend Compassionate Auto.

Holy cow, thanks to fair market values of cars being outta fluffin control, I'm getting back over…read more%50 of what I paid for my car 9 years ago (and my car was NOT in great condition)!!! The lady who helped me was a doll! She was polite, had a calm voice, and was just all around a wonderful person to have to deal with. Direct, to the point, made sure I understood what was going to happen, the next steps in the process, just an all-round great gal. Anything involving totaled cars - when they're still in decent condition - is usually a stressor, and this gal was the best representation of calmness I've dealt with in a long while. I forget her name, otherwise I'd splash it all over this review so you could make sure and ask for her when your number is called. Oh, and note to readers: Copart is still - and I think will indefinitely - running on the online appointment setup. Scan their QR code, fill out you name, car info, yada yada, wait for a text telling you your up and come on in to a specific counter number. I went on a Tuesday lunch time, so it wasn't so bad. I wouldn't be surprised if this place is packed in the evenings and weekends, so time your visit accordingly. FYI, you can schedule a time on their website for a future day, which I'd recommend seeing the market value of car parts right now in general.

Awful service... my fiancé and I asked them to tow our car so that we can sell our old car. Got…read morescheduled on Friday 6-8. We waited for 2 hours at 6 on Friday, no body came. We called them, no answer. They told us that they were going to call us but, of course not. So we moved on and asked another company and got the towing scheduled. Then on Saturday, which they said is off day for them, they just towed our car without no notification at all. This inconvenienced us so much since another company had the better deal and we still had some stuff in our car we wanted to get out at the time they towed us without saying anything. THIS PLACE IS NOT PROFESSIONAL, DO NOT MAKE THE SAME MISTAKE!!