New ownership has made a significant impact on every aspect of this auction. The almost entirely…read morenew staff is friendly and knowledgeable. Programs have been added to make find a vehicle on the lot a cinch. Improved layout and processes now make pickup and drop off vehicles safer and efficient. These people know how to run a sale! Many improvements to facility have been made and it seems they are ongoing. Pleasure doing business or sending our associates there to work.

Serious post-sale issue regarding a Nissan Titan (that we purchased a post sale inspection on as…read morewell) purchased on September 18th and delivered to our store on September 19th following a Post Sale Inspection (PSI) on this specific unit. Upon delivery, our service department identified a faulty dosing valve, and we immediately scheduled service with Nissan. Nissan reprogrammed the dosing valve and returned the vehicle nearly a week later, stating the issue had been resolved. However, on the same day, the check-engine light reappeared. Nissan's follow-up testing determined a #6 injector failure requiring replacement at a cost of approximately $4,000. Nissan further advised that the DEF malfunction and 5 mph speed restriction might persist even after the injector repair, and that the vehicle could additionally require complete catalytic converter replacements estimated at $9,887. Within two weeks of purchase, we contacted your auction regarding these concerns. We were informed that the vehicle was our responsibility and were offered four auction credits. The response we received from the manager (Rich Peyton) at that time was unsympathetic and dismissive of the seriousness of the issue, despite the scale of our partnership. While we understand occasional challenges in post-sale scenarios, the circumstances here, particularly with a vehicle that underwent your PSI, are unacceptable. Given the vehicle's current state and the projected repair costs, we believe this transaction represents a complete breakdown of process and accountability. We are requesting that the vehicle be returned to your auction for unwind/repurchase.

Overall, this is one of the better car-buying experiences I've had in my 25+ years of driving. The…read morecars are newer to not as old and are rebuilt titles, meaning they have been involved in an accident but the guy who runs the joint only sells cars that have only suffered body damage. They do their own body work and do excellent work to the point that you cannot tell the car has been damaged. He can give a price break because of the depreciation the cars face over having been in an accident but because he's less expensive than everyone else, he is not generous on trade and will not come down on the price. Be prepared to pretty much pay his asking price plus ballpark of $1,000 for tax and title. He's probably going to be better than anyone else you could buy a car from.

I love this place and my beautiful car they have great service and more go get you one this is by…read moresecond car from them and keep doing me right

I recently purchased a Bronco Outer Banks from Car Source Auto this past Saturday. Overall, the…read moreexperience was mixed. My salesman, Hunter, was not overly pushy, which I appreciated. All of the staff I interacted with were polite and professional, and that made the process more comfortable. However, I do have several complaints. Before driving all the way from Virginia to Ohio, we agreed on an out-the-door price of $35,000. When I arrived, I was told the price had been increased by $500, and there was very little willingness to negotiate after the fact. That was frustrating, especially after making such a long trip based on a prior agreement. The vehicle itself was also disappointing at delivery. The Bronco was very dirty, had only about 10% oil life remaining, and was given to me with almost no gas in the tank. It also needs the window wipers replaced. When I brought this up, Hunter said he would provide a gas card, but I was only given $12, even though it takes roughly $60 to fill the tank. The listing said it had 55,000 thousand miles but when I arrived it has 57,500 thousand. While I'm happy with the Bronco itself and the staff was friendly, the pricing change, lack of vehicle prep, and minimal effort to make things right took away from what should have been an exciting purchase experience.

Our salesman was Will Dudley he was so nice and helpful. He did what we wanted him to do. It was…read morejust a good experience and they don't ride along when you test drive a car. I am very happy with the purchase.

Originally we purchased a car. I've had some troubles and they fixed everything even after the…read morewarranty had run it's course. We decided to come back my son and I and we're not only credited extra for keeping the other car clean and in very good repair, he was able to sign for the car with less than perfect credit for himself. Tigran, Arman and Art are amazing and helpful. I have purchased many a new car and used car. I will purchase my next car through them. That is saying, a lot has I have never been through for smaller dealership, i've always gone to the largest ones. Honestly, if I could rank the car higher, then the 5 Stars, I would because of the service. And because of their ethics and the way that they handle their business.

Highly recommend! We recently purchased a peppy 2015 Ford Fiesta, with low mileage at a good price…read moreand a one-year warrantee. Runs well, and any time we have a question, they are always available to help. Really appreciate the customer service, including friendly attention down to the little things (thank you, Art, for helping me pair my phone in the blazing heat!)

Purchased a car from this dealership - they stated it was serviced by their mechanic for a check…read moreengine light related to ad-blue diesel exhaust fluid on a 2015 Jetta. No check engine lights hen purchased. Trailered vehicle home - first drive was to be dealership to get timing belt and transmission services since it has 180k on odometer. As I drove 35 miles to be dealer, repair that 614 cars did, caused exhaust system electronics part they replaced to short out since their mechanic didn't bother to route the wires the same way they took them off, melted on exhaust pipe next to wires they worked on. At time of sale - they stated if any issues with their work they did, just let them know and they'd make it right. I reached out. Received initial response asking for quote and pics from my dealer. Then ghosted. No response to texts or call - sent to voicemail after a couple rings (only called 1x, texted 3 over several day period). Caused $1500 in damages due to their poor service that was done so on top of price of car, I immediately am stuck with a $1500 repair bill. I asked they cover half which was cost of parts in my text. Also discovered they are committing tax fraud! I negotiated price to $5900 out the door - from $5900 plus ttl. They apparently changed sales price on receipt from total price plus tax to equal $5900 to a total price of $3500. Reporting to the Ohio tax office for tax fraud. Was a great experience in person working with these guys, too bad their mechanic made a bad repair and then the "good game" they talked at sale, was nothing more than lies. Guess if you are lucky and get a car without their mechanic making bad repairs, you are probably good but sadly that wasn't my case and watch the price info as these guys are shady.

I have bought 6 vehicles from CARS and been pleased with all of them. I have personally known Kelly…read morefor over 30 years and always found him to be honest and trustworthy. I can't recommend this firm highly enough!

So nice, explained everything. Didn't feel like I was being scammed at all. Almost $200 less than…read moredealership quote!

Always trustworthy and quality work. Highly recommend No…read moreappointment, first come first serve so get there when they open!